| Address: |
| ESPA House |
| Crosby Way |
|
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| Farnham |
| Surrey |
| GU9 7XX |
| UK |
|
| Tel: |
+44 1252 742 800 |
| Fax: |
+44 1252 742 810 |
| email: |
|
| Website: |
www.espaonline.com |
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| Susan Harmsworth MBE, CEO |
| Susan Harmsworth MBE, CEO |
|
Background briefing
Founded in 1993 by Susan Harmsworth.
Main services and products
ESPA has pioneered the spa and wellness
industry we know today with the creation,
design, build and operation of spas around
the globe. Every ESPA spa displays originality,
innovation and is a seamless extension
of the adjoining property and brand. These
factors, together with each client’s specific
brief, mean no two ESPA spas are ever the
same. What does remain consistent is the
highest level of excellence and attention to
detail for which the ESPA brand is renowned.
Our approach not only leads to the ultimate
guest experience, but also generates spa solutions
that drive commercial return.
We have successfully partnered with hoteliers,
investors and owners within 55 countries
to create some of the world’s finest spas. With
offices across the world we can respond to
every client’s needs and provide a genuine
understanding of the varying international
requirements and considerations.
ESPA offers a comprehensive range of
exceptionally efficacious skin and body care
and are proud to manufacture in our own UK based
factory. ESPA products and treatments
are an integral part of the total guest experience
within the spa and at home.
Additional services and products
ESPA offers a range of solution-led face and
body treatments plus massages, each designed
and tailored to ensure that clients experience
the best physical and emotional therapeutic
benefits depending on their requirements.
We recognise that highly trained staff are
vital to the running of a successful spa operation
and critical to your retail business. Our
aim is to recruit and educate to a level that
provides inspiration and motivation to deliver
award-winning standards. Finding, training
and retraining the team is paramount to a
spa’s success and we invest a lot of focus and
energy into finding the right people, both attitude
and skill set-wise, to build spa teams. All
of the ESPA courses are taught by internationally
recognised trainers who are vastly
experienced therapists themselves.
Unique selling points
Our global spa team includes over 150 in house
professionals with vast experience
in the luxury spa industry and a collective
expertise that is unrivalled, encompassing
all areas from financial analysis, design concepts
and spa management. Many have over
ten years’ industry experience allowing ESPA
to offer each client the collective skills and
wisdom that will give their spa that essential
edge – both in the early stages and throughout
our hands-on operational management phase.
Our treatments offer unparalleled benefits
and our results-driven products are free
from synthetic colour, fragrance, parabens,
phthalates, DEA, TEA, SLS, SLES, silicone
and petrolatum. Our factory is accredited by
the Soil Association, Ecocert, Organic Food
Federation and Fairtrade Foundation.
How many spas do you supply?
Over 400 accounts in 55 countries.
Top clients
Peninsula Hotels; One&Only Resorts; The
Ritz-Carlton; Corinthia Hotels; The Leela
Palaces; and Bvlgari Hotels & Resorts.
Plans for 2012
In 2012 we plan to build on our spa development
and in respect to the ESPA Life concept,
we aim to further develop different guises
for different markets. On the skincare front,
we are launching new proprietary technology
into the market to further our advances
within efficacy and naturals.
New markets this year include Singapore
and Azerbaijan, while major spa projects currently
in progress comprise ESPA at Resorts
World Sentosa; Bvlgari, Knightsbridge; ESPA
Life at Gleneagles; ESPA at Fairmont Baku;
and ESPA at The Leela Palace, Chennai. |
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