Attractions Associate job with Legoland in Carlsbad, CA, USA | Leisure Opportunities
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Attractions Associate
Carlsbad, CA, USA
Carlsbad, CA, USA
San Diego County
United States
Full time
21 Jan 2019
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As a Ride Operations Associate, your role is to ensure our guests safely enjoy our attractions.

As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life. Each Model Citizen, regardless of which department they work in or which position they hold, is required to understand and focus on our main guest expectations, which are as follows:

* Focus on Children – Our key age demographic is children ages 2-12. Because of this, children are the primary reason anyone is visiting the park. It is our job to engage them and make them feel special.

* Take care of each guest as an individual – A lot of planning and cost goes into taking a family trip to a theme park. Each of our guests deserves to feel special and like they are the most important guest at the park. It’s our job to treat each guest as if they are the first guest we’ve seen all day and take ownership to solve any guest difficulties we encounter.

* Be knowledgeable – It is imperative for each Model Citizen to be knowledgeable and learn the answers to the frequently asked questions in their area of the park. Guests view each employee as a representative of LEGOLAND and a resource for any assistance they need throughout their day.

To deliver a consistent high level of guest service, all Model Citizens are required to embody the park’s Service Excellence Guidelines:
- Smile – Make eye contact and be friendly
- Interact – Say hello to anyone within 5-10 feet of you
- Maintain – Maintain a welcoming demeanour. Don’t cross your arms, lean, etc.
- Own – Own the situation. You are LEGOLAND; fix the problem or get help.
- Thank – Thank every guest to make them feel appreciated.

Scope & Responsibilities:
- Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals
- Strong verbal communication skills to instruct guests and maintain effective communication with other ride operators
- Work effectively in busy environments with high noise levels
- Work effectively under pressure in situations such as ride breakdowns or upset guests
- Maintain a high level of focus to ensure safe operation
- Comfortable speaking to guests both one-on-one and in groups using a public address system
- Check rider height and screen for other riding restrictions
- Ensure all safety policies, rules and procedures are followed at all times
- Physically check ride restraints (seat belts, lap bars, doors, etc.)
- Utilize ride controls to operate ride (send vehicles in motion, start ride cycle, stop ride cycle, lock lap bars, etc.)
- Assist guests utilizing passes, such as disability access passes
- Follow set procedures during ride breakdowns, including proper guest communication and carrying out ride evacuation
- Maintain basic cleanliness and order of ride queues, storage areas, and play areas

Background & Experience:
- Must speak English fluently.
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
- The earliest shifts in the Rides & Attractions department can begin as early as 8:15am. The latest shifts in the Rides & Attractions department can end as late as 8:45pm.
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