Operations Manager job with Sea Life in Concord, North Carolina, USA | Leisure Opportunities
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Operations Manager
Concord, North Carolina, USA
Concord, North Carolina, USA
Cabarrus County
United States
Competitive
Full time
21 Jan 2019
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An extraordinary journey awaits you at SEA LIFE Charlotte Aquarium!

About The Role
Manage a team of fun, driven, enthusiastic, magical, and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
- Manage the Guest Experience and Admissions areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Manage the on-site maintenance of the attraction, ensuring a presentable, long-term quality attraction
- Lead the Guest Experience and Admissions employees in their goal of delivering rewarding and memorable experiences.
- Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.
- Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors the visual appeal of the attraction and recommends short and long term changes for approval
- Drive the culture of the operations team through recognizing and rewarding team members
- Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
- Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Maximize the profile of the aquarium locally, in the absence of the General Manager
- Manages up to 5-6 direct reports; up to 70 indirect reports.
- Manages the Mystery Shop program
- Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Perform other duties as assigned

About You
We are looking for a highly self–motivated leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical. This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

- Minimum of 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education
- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!
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