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Careers with Merlin Entertainments Plc
About Merlin Entertainments Plc
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.
Careers with Sea Life
Admissions Duty Supervisor
Sydney NSW, Australia
Sydney NSW, Australia
Australia
Competitive
Full time
20 Nov 2018
apply now
Are you passionate about customer service with a focus on FUN??? Would you like to work for Sydney’s iconic attractions, ensuring that our guests have a magical experience from start to finish? Then get applying as we have the role for you!

We currently have a fantastic opportunity for someone looking to progress their career in the Entertainments industry as an Admissions Duty Supervisor. You will be joining our amazing Admissions team as well as be part of the Supervisor team for our Darling Harbour attractions.

About the Role
Reporting to the Admissions Operations Manager, you will supervise the Admissions team to drive a culture of operational excellence and support. Our Duty Supervisors lead the way to ensure our teams are motivated, achieve their targets, and that an incredible guest experience and Health & Safety is the main order of business. As the first point of customer contact, you are able to adopt a strategic focus to continually improve and develop our department whether that is from cluster and annual pass sales, or customer satisfaction and mystery shops.

Working closely with all our attraction Operation Managers and Key Business Support functions, this role will provide an exposure and a great platform to reach the next step in your career, learning each area of the business including; SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney.

About You
The ideal candidate must have a true passion for guest experience with a focus on fun. You will be proactive in your approach to engaging staff to deliver excellent customer service with a focus on upselling techniques to meet business sales targets. Previous supervisory experience in a similar role is a plus, but a desire to work in the entertainments industry is essential. You will be a leader who is capable of delivering feedback to staff and maintaining a spirit of best in class customer service.

Benefits
Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us, however, are the invaluable opportunities through our School of Magic for further career training and development across our ever-expanding group.

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates over 100 attractions, eight hotels and three-holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!

This is a great opportunity to take your career to a new level and work for one of the world’s best-known attraction brands. So, if you are a team player who is vibrant and passionate about delivering exceptional experiences in a great company and a team who love what we do, we want to hear from you!
apply now
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