Duty Manager job with Legoland Discovery Centre in Ontario, Canada | Leisure Opportunities
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Careers with Merlin Entertainments Plc
About Merlin Entertainments Plc
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.
Careers with Legoland Discovery Centre
Duty Manager
Ontario, Canada
Ontario, Canada
Full time
20 Nov 2018
apply now
Welcome to Merlin Entertainments! Do you have the Magic in you to create memorable experiences all for the love of fun? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Centre Toronto!

We are currently hiring for a Duty Manager that will be right in the heart of our magic.

* Effectively monitor the visitor experience via the use of standard checklists and continuous monitoring of on-site activity
* Monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day
* Ensure full compliance of policies and procedures set forth within
* Understand risk assessments within own workplace and ensure reporting of any new risks to the Operations Manager.
* To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual
* Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction.
* To be fully trained to cover all aspects of Guest Experience Entertainments.
* Responsible for management of team, setting objectives, corrective disciplinary action, probationary reviews, appraisals and training
* Assist in recruiting team members within the Operations Entertainments department
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
* Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest.
* Propose training needs and operational changes in order to continually improve the delivery of the experience
* Takes an active role in devising and implementing Customer Service strategy
* Constantly motivating and giving feedback to all frontline staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
* Actively encourage and support new and innovative ideas from all team members on how to improve the business.
* Contribute to establishment/budget planning, suggesting innovative ways in which to improve deployment of resources
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Management experience
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* FUN working environment and so much more!

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
apply now