Events and Education Team Leader job with Legoland Discovery Centre in Auburn Hills, Michigan, USA | Leisure Opportunities
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Careers with Legoland Discovery Centre
Careers with Legoland Discovery Centre
Events and Education Team Leader
Auburn Hills, Michigan, USA
Auburn Hills, Michigan, USA
Oakland County
United States
Full time
26 Feb 2019
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Now Hiring Full-Time Cluster Events and Education Team Leader

Build yourself a more exciting future at LEGOLAND Discovery Center and SEA LIFE Center Michigan!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Then you have the magic to be our Events and Education Team Leader at LEGOLAND Discovery Center and SEA LIFE Center Michigan!

About The Role
As a dynamic and innovative Events and Education Team Leader, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) for the attraction.

• Lead the Attractions team at LDC in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
• Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize guest interaction and ensure the highest possible levels of customer service.
• Recommends short and long term changes through feedback and proposals.
• Work with management team to develop staff incentive schemes to increase individual motivation and promote teamwork.
• Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets.
• Assist with the hiring, training, scheduling, and supervising of team members.
• Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
• Ensure all attraction areas are ready for opening, ensure all staff are in place and ensure that all Playmaker activities are ready to go.
• Monitor, audit and review all Playmaker activities, ensuring staff are delivering the highest possible levels of customer service in line with premium experience offered.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
• Assist the Events and Attractions Duty Manager with overseeing all Playmaker activities as well as planning and implementing events such as Adult Night or PR launches.
• Take the lead for all LEGO Education programming, reviewing and changing programming when required in line with school curriculums as well as ensuring sufficient staffing is in place for all school workshops, creating programs for Homeschool weeks and ensuring the daily implementation of our Little Playtimes Pre-School program.
• Other duties as assigned.

About You
• Minimum 1-2 experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
• A natural team leader with a confident, assertive but approachable personality.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Desire to work in fast-paced environments.

• High school diploma or equivalent required. Some college course work preferred.

About The Benefits
• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
• Employee Assistance Program
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at and Skechers stores
• FUN working environment and much more!

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
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