Fastrack and VIP Team Leader job with Thorpe Park Resort in Chertsey, UK | Leisure Opportunities
Leisure Opportunities
Job search
Job Search
see all jobs
Careers with Merlin Entertainments Plc
About Merlin Entertainments Plc
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.
Careers with Thorpe Park Resort
Fastrack and VIP Team Leader
Chertsey, UK
United Kingdom
Full time
27 Jun 2018
13 Jun 2018
apply now
We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Fastrack & VIP Permanent Team Leader. In this role you will be responsible for supporting the department to deliver targeted revenue for Fastrack & VIP Experiences, by maximising sales opportunities, motivating and incentivising the team, and ensuring the best possible product delivery. As the Fastrack & VIP Team Leader you will lead by example, setting the highest possible standard of guest experience, whilst adhering to Health and Safety regulations at all times. You must be passionate about engaging and supporting the team to get the best out of each individual. In addition to this you will take on regular department duty manager shifts where you will work to drive the department forward.

We are looking for the following skills and experience;
* Previous experience of leading and motivating a team
* Experience of performance management
* Experience of delivering against revenue budgets
* An energetic, diligent and positive approach with great interpersonal skills
* Ability to work under pressure and to a deadline
* Ability to lead by example as a strong operational, hands-on, role model
* Passion for delivering outstanding customer service and meeting KPI and mystery visit targets
* Knowledge and experience of using Accesso POS desirable

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan; Merlin Magic pass, which gives you 40 free tickets annually, to visit any of our attractions worldwide; Employee Assistance Programme; Life Assurance; 25% discount in our retail shops and restaurants; 40% discount online off of LEGO, and much more!
apply now
Active IQ
Active IQ