Front of House Apprenticeship job with Everyone Active in Crawley, UK | Leisure Opportunities
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About Everyone Active
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential.
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Careers with Everyone Active
Front of House Apprenticeship
Crawley, UK
Crawley
West Sussex
United Kingdom
Competitive
Full time
21 Nov 2018
VAC-39131
30 Oct 2018
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K2 Crawley Leisure Centre

Framework and Level : Intermediate Level Apprenticeship
Number of Positions Available : 1
Working Week : 30 hours shift work inc. evenings and weekends
Weekly Wage : £111.00
Application Deadline Date: 21/11/2018
Possible Start Date : 28/11/2018

Vacancy Short Description :
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

Vacancy Full Description :
We are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

Qualifications Required : No previous qualifications required

The job will involve:
- Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
- Ensure all customer information is readily available
- Undertake duties as per the standard operating procedures laid out in The Everyone Active Management System.

Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers.

Your duties as Receptionist Apprentice will include:
- Start shifts on time
- Wear uniform as per the company standard
- Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
- Deliver a customer experience that generates customer compliments
- Ensure knowledge of Site programmes, activities and special offers
- Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

Service Development
- Financial transactions are complete without error

Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
- Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards.
- Recognise opportunity of sales through enquiry
- Promote the concept of 30 minutes of activity 5 times a week.

Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable.
- Attend Meetings as required
- Undertake Training as required.
- Help develop new members of the team

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

Skills Required: Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.
Future Prospects: Possible progression onto further qualifications and a full time job
Training to be Provided: Functional Skills in English and Maths Apprenticeship in Customer Service Level 2


Other Information :
The current National Minimum Wage for an apprentice is £3.70 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds, £7.38 for anyone aged 21 to 24 and £7.83 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Things to consider : The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early
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Everyone Active people
Lucy Carter Everyone Active

Lucy Carter

School swim lesson manager
Westcroft Leisure Centre , Everyone Active
I love being part of the Everyone Active team – it feels like a family, with a really supportive and friendly environment. Working with experienced teachers means I’m learning and growing
Ian Cook Everyone Active

Ian Cook

Regional Contract Manager
South East, Everyone Active
I realised I had a passion for helping people get physically active and healthy
Lisa Reeder Everyone Active

Lisa Reeder

Regional swim impact manager
Spelthorne Leisure Centre, Everyone Active
Seeing [children] lose their nerves and go home with a smile on their face is hugely rewarding.
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