General Manager job with Legoland Discovery Centre in Chicago, IL, USA | Leisure Opportunities
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Careers with Merlin Entertainments Plc
About Merlin Entertainments Plc
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.
Careers with Legoland Discovery Centre
General Manager
LEGOLAND Discovery Center Chicago, United States
Chicago, IL, USA
Cook County
United States
Competitive
Full time
10 May 2018
12 Apr 2018
apply now
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
We are now looking for an experienced General Manager with key focus on the strategic and operation leadership of our dynamic attractions. You will be responsible for delivering and continuous development of financial, brand and quality, and customer targets as set out in the overall company vision and strategy. You will also need to lead and develop your team and establish yourself quickly with a high-profile role in local commerce and tourism bodies and the local community for the benefit of the business.

Responsibilities:
* Achieve set visitor numbers and agreed budgeted targets.
* Deliver of annual budgeted EBITDA and profit targets.
* Oversee the management of the attraction and delivery of the highest possible guest experience.
* Work closely with the Operations Manager and the Management team to ensure the highest operation standards and product development.
* In conjunction with the Marketing department, ensure strong and coordinated deliver of national and regional marketing strategies including promotions, trade marketing, and PR.
* Consistent operation of all financial controls achieving minimum standards set by internal auditors.
* Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
* Ensure attraction consistently achieves 90% + Satisfied/very satisfied visitor survey results and 90% + Mystery Shopper scores.
* Direct line management of 5+ direct reports; leading teams of 25+.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 5 years of senior management experience within an operations and/or retail environment; including a visitor attraction, theme park, museum, hotel, theater or entertainment environment.
* Leadership experience within a business of 1 million+ annual revenue and/or 50+ employees.
* Knowledge of financial reporting, budgets, and forecasting.
* Knowledge of marketing, health and safety, and HR preferred.
* Engaging personality. Ability to think strategically and solutions and improvement focused.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.

Education:
Bachelor's degree in business, economics, finance, or related field.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
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