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Careers with Sea Life
Head of Technical Services
Sydney NSW, Australia
Sydney NSW, Australia
Full time
09 Apr 2019
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Are you ready to take your career to new heights?

About the Opportunity
A fantastic opportunity has arisen for a highly motivated, dynamic and ambitious Head of Technical Services to lead the technical functions across Merlin’s diverse portfolio of attractions in NSW.

Working across iconic brands such as SEA LIFE Sydney Aquarium, the Sydney Tower Eye and Madame Tussaud’s Sydney, this role is responsible for the delivery of compliance and efficiency in all areas under technical scope, including ride and facility maintenance. The Head of Technical Services will be a key player in driving the maintenance strategies and health and safety/technical compliance process across all 5 attractions in NSW.

Reporting to the General Manager of SEA LIFE Sydney Aquarium, this role acts as the champion of compliance, standards and ongoing improvement. They will be able to demonstrate both experience and passion in all or some aspects of mechanical, electrical and/or structural engineering, as well as a passion for working with engaged teams to deliver tangible results. The Head of Technical Services will also be responsible for effectively leading and managing third party contractors to deliver upon Merlin Entertainments’ engineering standards, as well as providing a vital and communicative link between operational and technical priorities.

About You
• Most importantly, you will have a passion for our products and our attractions! You may be a subject matter specialist, but you will also thrive on the ability to deliver memorable experiences to each and every guest that visits our attractions!

• You will have leadership and/or management experience, which should have been gained in a complex, multi-functional business – ideally service or technically related.

• You are likely to be a current Facilities Manager, Relationship Manager or Technical Specialist. You will possess strong people skills, excellent technical and financial acumen; and you will have delivered tangible KPI improvements.

• You will be an adept critical thinker and problem solver, with the ability to work under pressure and to deadlines.

• Your standards will be second to none, and you will have a strong aptitude for performance and change management.

• Key behavioural attributes will include excellent communication and motivational skills, a real passion for this business, and the ability to manage relationships across a diverse range of stakeholders.

This role is permanent, full-time based upon working 38 hours per week including weekends and bank holidays as required.

About the Benefits
Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable opportunities for further career training and development across our ever-expanding group.

About Merlin Entertainments
MERLIN ENTERTAINMENTS plc is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and c26,000 employees (peak season).

Merlin currently has 13 attractions in Australia and New Zealand including the stunning Hotham and Falls Creek Alpine Resorts in Victoria; WILD LIFE Sydney Zoo and WILD LIFE Hamilton Island; Madame Tussauds, Sydney; Illawarra Fly Treetop Adventures and Otway Fly Treetop Adventures & Zip Line; the Sydney Tower Eye, SEA LIFE Sydney Aquarium, SEA LIFE Melbourne Aquarium, the brand new LEGOLAND® Discovery Centre in Melbourne, SEA LIFE Sunshine Coast, Queensland and Kelly Tarlton’s SEA LIFE Aquarium in Auckland, NZ. Visit www.merlinentertainments.biz for more information.
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