Host - Front Of House job with énergie group in London, UK | Leisure Opportunities
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Careers with énergie fitness
About énergie fitness
énergie Fitness has an ambitious growth plan to establish a world-class and globally recognised brand which empowers people to transform their lives. Established in 2003, énergie is a leading fitness club franchisor with close to 100 clubs across the UK and Europe. A multi award-winning company, énergie was included in The Leap 100 2016 which is a list of the 100 most exciting, fast-growth companies in the UK. énergie was awarded ‘Health Club Operator of the Year 2016’ at the prestigious UKActive Flame Awards. Recently, énergie has been recognised as the outstanding fitness franchisor, ranked 14th in the Elite Franchise 100 Top UK Franchises for 2018.
Careers with énergie group
Host - Front Of House
London, UK
Greater London
United Kingdom
7.50 per hour + £5 per sale*
23 Mar 2018
22 Feb 2018
apply now
Full Time & Part Time Availability!

Would you like to make a difference to the lives of people, brighten up their day, improve their wellbeing, and make people smile every time they enter your énergie fitness club? Working in a high performing fast paced environment you will ensure that team members take pride and joy in creating an exceptional experience for members. They enjoy meeting an individual need and building customer loyalty over a prolonged period of time. Their objective is to help every member feel that they belong at an énergie fitness club and that they are very much part of that énergie family.

As “the go-to host” you will:

• Befriend and support members of all ages and backgrounds
• Understand needs and provide solutions
• Welcome customers with energy and commitment
• Energise team members and build great atmosphere
• Surprise members with new innovations on a regular basis
• View complaints as a source of improvement
• Seek out talent and put it on show in the club
• Delight customers

What can you expect?
At énergie you can expect to feel part of a team that will provide:
• Competitive salary and commission
• Career advancement
• Exceptional job satisfaction

Key Accountabilities

? Bring the “where you belong” energy campaign to life in your club.
? Make pace and energy a recognisable feature of your club.
? Encourage all team members to take pride in meeting the needs of their members.
? Publicise members’ success and celebrate it as publically as possible.
? Provide members with the added value information and support that show customers that their club cares and goes beyond the ordinary.
? Monitor the quality of member experience and report regularly on member feedback.
? Encourage members to talk about their experience and to encourage others to visit the club.

Responsibilities and Duties

? To organise events and experiences that will excite and retain members in the clubs.
? To ensure that the quality and ambience of the welcoming environment is of the highest standard.
? To entertain members and encourage members to share their talents with others.
? To train and develop the skills that will add value to member experience.
? To promote and create a safe environment for all members.
? To be loyal to the club and do everything possible to promote its value inside and outside the club environment.
? To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.

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