Hotel Assistant Leisure Manager job with Legoland in California, USA | Leisure Opportunities
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Hotel Assistant Leisure Manager
LEGOLAND California Resort, United States
California, USA
United States
01 Mar 2018
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Position Summary:
Works very closely with Hotel Leisure Manager, Hotel Retail Manager, Entertainment & Events Supervisors and Manager to coordinate entertainment/events from concept development to operation and execution for the LEGOLAND Hotel, and LEGOLAND Castle Hotel.

The Assistant Leisure Manager will own hotel entertainment packages (with Hotel Leisure Manager and Hotel Retail Manager) and ensure they are meeting hotel standards and guest expectations while being mindful of hotel occupancy and season. They are to also work with Hotel Leisure Manager, Entertainment & Events to assist in assembling production teams for entertainment programs and coordinate these teams throughout the planning process including load in, day of event responsibilities and load out. Assistant Hotel Leisure Manager meets regularly with hotel staff to determine appropriate entertainment programs, costume character staffing levels, shows and frequency for entertainment programs at the hotel. Provides coordination, supervision, leadership and motivation needed for hotel entertainment to exceed guest and client expectations of service and professionalism.

Scope and Responsibilities:
1. Administrative Duties include helping the Leisure Manager to facilitate and execute contracts, site agreements, purchase requests, special event permits, check requests, maintenance requests, and sign requests.
2. Research and compile information to develop a working database of qualified production, creative and entertainment resources; help Leisure Manager establish internal teams and outside vendor support to execute entertainment programs at the resort/hotel.
3. Assists in the planning and execution of audition recruitment process, including liaison with educational and community institutions and resources, development of promotional material, locations and staff.
4. Assist Leisure Manager as an Operations liaison with the Hotel Staff and other departments including Marketing, Maintenance and Food & Beverage, for the purposes of developing, coordinating and executing entertainment programs on behalf of the hotel.
5. Assist with concept development for entertainment programs and special events; work as a team with other Hotel, Entertainment & Events supervisors and coordinators to design programs and plan special events directly related to Guest Experience and Resort objectives.
6. Assist Leisure Manager in communicating with Hotel Staff to monitor, develop and update Calendars for hotel entertainment programs and activities.
7. Assist Leisure Manager in providing Day Of entertainment coordination and leadership for Resort entertainment staff and programs.
8. Help Leisure Manager plan and implement production schedules to ensure entertainment programs open on time and on budget.
9. Help Leisure Manager effectively manage budget and staff needed to support these programs throughout planning process.
10. Serve as a second POC for entertainers and act as stage manager on the day of shows/events as needed.
11. Provides support and leadership for all staff on a daily basis, ensuring shows run on schedule and resolving problems or challenges as they arise. Participate in Park and Hotel Duty Manager Program as needed.
12. Help implement daily show schedules with a view to maximizing show capacity through effective communication and promotion of shows at the Resort.
13. Assist Leisure Manager and Retail Manager in the implementation of Premium Birthday Packages
14. Assist Leisure Manager with the Ultimate Hotel VIP program. Serve as POC on days when Leisure Manager isn’t on site.
15. Create and manage hotel entertainment staff incentive programs to keep staff engaged and motivated.
16. Assist Hotel Leisure Manager with selecting and purchasing holiday décor.
17. Other duties as assigned.

Background and Experience:
Requires a minimum of one to two years of experience in a theme park or similar attraction, preferably in the entertainment, live theatre, attractions, or marketing industry. Requires a track record of success in planning and coordinating shows and events or projects, and at least one year of leadership or supervisory experience. Experience serving in a proactive role in creating and implementing ideas and strategies is necessary. Demonstrated success in budget preparation and control. Ability to adapt to situational changes, and to adapt schedule to accommodate changing needs of the operational season. Must be self-motivated and demonstrated initiative. Requires excellent people skills, including strong interpersonal skills, the ability to maintain positive and supportive working relationships. Must enjoy working with people who are seeking to develop talents and skills. Computer proficiency with ability to use Microsoft Office Products (Word, Excel, PowerPoint), and familiarity with the Internet is required.

A degree in theatre or closely related field (or equivalent education and experience) is required.

Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Ability to lift and move moderate weight loads, tents, tables, chairs, boxes and supplies.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Requirements:
Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations & Special Events.
Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S.
Must have or be able to get a valid passport. Occasional travel abroad is required.
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