IT Support Administrator job with The Gym Group in Croydon, UK | Leisure Opportunities
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About The Gym Group
We are UK’s best value 24/7 gym, releasing endorphins since 2008. Our vision is to provide affordable access to exercise facilities and expert help to every person who wants to improve their wellbeing. Whoever you are, whatever your motivation, wherever you are on the fitness journey, The Gym team are here for you. We are relentless in helping gym-goers break down new barriers: from a first-time gym user who is nervous walking in the door and needs help using a treadmill, to a fitness fanatic mastering the muscle-up, to a life-long runner training toward a sub-three-hour marathon.
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Careers with The Gym Group
IT Support Administrator
East Croydon, United Kingdom
Croydon
United Kingdom
Competitive salary plus benefits
Full time
27 May 2019
IT Admin
13 May 2019
apply now
A LITTLE ABOUT US
We are UK's best value 24/7 gym, releasing endorphins since 2008.
Our vision is to provide affordable access to exercise facilities and expert help to every person who wants to improve their wellbeing.
Whoever you are, whatever your motivation, wherever you are on the fitness journey, The Gym team are here for you.
We are relentless in helping gym-goers break down new barriers: from a first-time gym user who is nervous walking in the door and needs help using a treadmill, to a fitness fanatic mastering the muscle-up, to a life-long runner training toward a sub-three-hour marathon.

A LITTLE ABOUT THE ROLE
The Technology Team at The Gym Group has grown quickly over the past few years to support the business and drive new initiatives as the company grows. One initiative introduced Freshservice as a new service management tool that has been well received and adopted throughout the business. Freshservice manages tickets and requests and automates workflows between teams and suppliers. The Tech Team has also seen an increase in internal requests for Clubware (the Member Management System) and Data Protection requests from members and staff.

TGG is hiring this exciting new role to support and administer Freshservice, the Clubware system and to triage basic Data Protection requests. Training and mentoring will be provided on all systems and on data protection to understand the GDPR and Data Protection Act 2018.

Key duties:
* Supporting and maintaining TGG's in house Freshservice platform
* Triaging tickets and resolving tickets for TGG's member management system
* Triaging and coordinating Data Protection requests and supporting internal teams
* Supporting head office staff; hardware ordering and basic desktop support

A LITTLE ABOUT YOU
You're perfect for the job because of your enthusiasm to grow a career in Service Management and experience using an ITSM tool for a number of years. You hold a good understanding of incident, problem and change management in a multi-site environment like ours and have a great analytical eye whilst being super organised. It would be ideal if you have a ITIL foundation certificate but its not a deal breaker. Some exposure or understanding of Freshservice or Freshdesk is also a bonus!

You will deliver success to The Gym, because what's ours is yours: It's your purpose, our promise.
That's you, right? Thought so.
Come and find your fit at The Gym …


WHAT'S IN IT FOR YOU?
* Lots of flexibility & freedom - we welcome discussions around working flexibly at the gym
* Free Gym membership for you and one other
* In-house development training opportunities
* 100s of lovely discounts on big brands
* Pension scheme
* 33 days holiday (Inc Bank Holidays)
* Cycle to work scheme
* Company Share Plan
* Season ticket loans
* Employee Assistance Programme
This vacancy is available in multiple locations – please see the list of available locations below:
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Locations
There are currently IT Support Administrator vacancies with The Gym Group in the following locations, please select all those you would like to apply for:
London
East Croydon

You will have the opportunity to review your application on the following page
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Christie + Co
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