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4 jobs with Legoland Discovery Centre

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Competitive
Job location: Toronto, ON, Canada
Toronto, ON, Canada
Toronto Division
Canada
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Centre Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
As an Entertainments Team Leader, you will help to create and maintain a positive first point of contact for our guests. Overseeing the operations team, your responsibilities will include ensuring smooth and efficient operations of the attraction, resolving guest concerns, and coaching and training team members on delivering world-class service to our guests.

Responsibilities:
- Lead the Entertainments team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
- Assist with training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions.
- Support the Duty Managers with opening and closing responsibilities where needed
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative.
- Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets.
- Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
- A natural team leader with a confident, assertive but approachable personality.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Toronto, Canada
Toronto, ON, Canada
Toronto Division
Canada
Job description:
Build yourself a better career with LEGOLAND Discovery Center Toronto!

The Marketing and Sales Executive will be right in the heart of our magic, providing administrative support to the Sales & Marketing Department and planning and managing promotional, PR, social media and sales activities.

Responsibilities
- Supports the Marketing Manager and Tour & Travel Representative as required
- Ensures that all marketing outlets have updated information on hours, pricing, promotions, etc.
- Manage CRM campaign design and deployment with assistance from Regional head of Marketing and Central Support Team
- Work with Regional Head of Marketing and Central Support team to develop and deploy meaningful PR
- Develop and maintain local and regional media contacts
- Manage daily implementation of CRM campaigns, social content, and web edits with direction from Central Digital Team
- Ensures the information is being communicated to all internal departments as well as guests and clients.
- Collaborates with the Marketing Manager to generate PO’s, log and track all marketing related operating expenses.
- Acts as the central marketing figure responsible for set-up and communication of new tickets and discounts.
- Enters group reservations in ticketing system; maintain and update reservations.
- Coordinates marketing efforts targeted to schools, camps, scouts and other groups including direct mail, email and telemarketing campaigns, representing the attractions at trade shows when needed.
- Daily, weekly and monthly reporting as required.
- Coordinates the set-up of all tickets relating to Trade and ensures that key stakeholders are briefed and notify clients and the Call Center about new product development and events.
- Follows up with Finance to ensure Credit Applications are reviewed and approved or rejected and new clients are entered in to Accesso or Callscripter as required.
- Works with the Marketing Manager to secure and fulfill local, regional and national promotional opportunities & relationships.
- Monitors customer responses on social channels including potential crisis issues as they arise and work closely with PR agency and relevant business partners to respond.
- Manages social media campaigns and day to day activities, including online advocacy, newsletters, promotions, etc.
- Liaises with operations and coordinate special events both corporate and themed
- Coordinate and traffic all creative needs – including advertisements, website listings, promotions and phone messages.
- Understands, reviews and analyzes sales by promotions in a weekly marketing summary to ensure effectiveness of promotions.
- Explores and coordinates free advertising / promotional opportunities

Qualifications
- College degree in a communications, marketing and/or related field, or equivalent experience
- Experience in promotions and/or marketing specifically in developing and executing promotional partnerships appreciated
- Extensive knowledge of Microsoft Office Suite
- Excellent communication and motivational skills
- Proven ability to work on multiple projects simultaneously and multi task as necessary
- Great organization skills, detail oriented and self-starter
- Ability to work with people from all levels of discipline
- Open to new learning and quickly adapts to change

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance) share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center, United States
Arizona, USA
United States
Only 3 days left to apply!
Job description:
Welcome to Merlin Entertainments! We are LEGOLAND Discovery Center Arizona and SEA LIFE Arizona!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center and SEA LIFE Arizona!

About The Role
As the Marketing Manager for the Arizona cluster, you will be in the heart of our magic, driving the implementation of marketing plans to deliver sales and visitor numbers to the attractions. Through a close association with the site brand teams, you will ensure integration across activity and campaigns in line with brands, product development and tactical activity.

Responsibilities:
- Develop and facilitate marketing programs with the Head of Marketing and Regional Teams and local site teams to meet division business objectives.
- Act as a brand champion for LEGOLAND Discovery Center Arizona and SEA LIFE Arizona, and own and drive the integration of brand plans and programs across all attractions.
- Drive visitor volume by ensuring the implementation of cross-brand marketing strategies and tactical marketing activity.
- Act as a key point of contact for all LEGOLAND and LEGO related marketing programs and activities across the division.
- Ensure LEGOLAND Discovery Center integration into all relevant LEGO activities, in collaboration with the LEGOLAND Parks.
- Own and execute the annual leaflet development and execution process across all brands, in collaboration with external design agencies and print partners.
- Develop profitable target segments and channels and for each market and attraction.
- Manage the relationship and briefing of external advertising, creative and print agencies.
- Supports the Head of Marketing and regional marketing teams in executing cross-brand and site marketing programs.
- Monitor and evaluate all marketing activity against agreed KPIs and make recommendations and implement new procedures and processes where necessary.
- Deliver the implementation of the marketing programs to agreed timescales and budget.
- Deliver comprehensive briefs to agencies for all marketing activity using consumer insight, internal feedback and previous learnings.
- Work with the site brand teams to ensure all marketing and communications activity is on brand and to guidelines.
- Work with the Head of Marketing to oversee the recruitment of any external agencies – from developing tender documents through to selection.
- Represent LEGOLAND Discovery Center Arizona in all national promotions meetings and ensure participation across all national 3rd party promotion opportunities
- Actively contribute towards securing national 3rd party promotional partner, by working with the Promotions Director and site specific teams.
- Work closely with and support the Trade team in delivery of artwork and marketing collateral.
- Maintain files on vendor spending and provide analysis as needed.
- Assist with photography and visual assets creation for all new product developments in partnership with local marketing teams and design agencies.
- Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering.
- Work with local brand teams to ensure the consistent on-brand delivery of all marketing communication materials.
- Liaise closely with the Regional Heads of Marketing to ensure integrated approach to cross-brand programs and initiatives.
- Understand target customer profiles deliver programs and messaging targeted at each identified target segment.
- Maximize channel strategy to deliver most cost-efficient route to market in line with overall sales and marketing strategy.
- Serve as primary marketing contact for site promotions team.

About You
- 3-4 years in related brand marketing or communication field.
- Expertise in consumer-focused marketing and/or brand management.
- Ability to manage multiple projects on tight deadlines.
- Strong agency and budget management skills are essential as well as making decisions at a senior level
- Project management, driving ideas and opportunities in line with CAPEX budgets.
- Strong senior stakeholder influencing and communication skills
- Creative mindset with strong knowledge of social web and content development.
- Experience tracking, contributing to and leading media trends, integrated experience.
- Management of multiple marketing channels online and offline.
- Excellent client service, relationship management and executive presentation skills.
- Analytical/conceptual abilities and a capacity for creativity/innovation.
- Strong interpersonal skills.
- Entrepreneurial mentality – ability to build relationships and business.
- Exhibit qualities of a dynamic team member.
- Must be solution minded, creative and adapt easily to change.
- Ability to function in a fast-paced, unstructured, entrepreneurial environment a must.

Education:
Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Chicago, United States
Chicago, IL, USA
Cook County
United States
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guest. You will be responsible for supporting the day-to-day operations of the attraction, this includes: customer service, guest interaction, and children’s entertainment across this busy attraction.

Responsibilities:
- Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Safely operates all rides and attractions within Health and Safety guidelines.
- Maintains overall upkeep of the attraction by ensuring that the neighbourhood, rides, and other public areas are kept clean, tidy and presentable at all times.
- Inspires children and adults with building activities, by playing with props and demonstrating possibilities of LEGO, while maintaining an open-ended approach.
- Floats within an area and directly communicates with guests by greeting, explaining, and demonstrating. Is alert to guests need for assistance and independence.
- Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Deliver fantastic Key Performance Indicator (KPI) results and perfect mystery visit results through engaging service with all guests.

About You
- Experience in a Customer Service role.
- Fun, outgoing, and friendly personality.
- Excellent communication, listening, and motivational skills.
- Demonstrated ability to manage groups.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications:
- Previous experience in fast-paced work environment and service industry

About The Benefits
- Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to Merlin attractions worldwide
- Employee Assistance Program
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- Discounts through Plum Benefits – on tons of ticketed events
- 30% discount at Skechers.com and Skechers stores
- FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
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