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Legoland Discovery Centre
Competitive
Job location: Toronto, ON, Canada
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
As an Entertainments Team Leader, you will help to create and maintain a positive first point of contact for our guests. Overseeing the operations team, your responsibilities will include ensuring smooth and efficient operations of the attraction, resolving guest concerns, and coaching and training team members on delivering world-class service to our guests.

Responsibilities:
- Lead the Entertainments team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
- Assist with hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions.
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative.
- Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets.
- Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
- A natural team leader with a confident, assertive but approachable personality.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.

About The Benefits
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- FUN working environment!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on apply now’.
Legoland Discovery Centre
Competitive
Job location: Toronto, ON, Canada
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Centre Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
- Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
- Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
- Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
- Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate.
- Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Manages up to 5-6 direct reports; up to 70 indirect reports. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
- Perform other duties as assigned.

About You
We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.

This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team. Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.

- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.



Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family. We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
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