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Careers with Legoland Discovery Centre

5 jobs with Legoland Discovery Centre

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5 jobs found

Competitive
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Michigan and SEA LIFE Michigan!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Michigan and SEA LIFE Michigan!

About The Role
As a dynamic and innovative Retail Team Lead, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Retail Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) targets for the attraction.

Responsibilities:
Lead the Retail team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
Lead by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
Recommends short and long term changes through feedback, daily reports and proposals.
Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets.
Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
A natural team leader with a confident, assertive, but approachable personality.
Fun, dynamic, and friendly personality.
Cash handling experience.
Excellent communication, listening, and motivational skills.
Proven ability to work on multiple projects simultaneously and multi-task as necessary.
Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college course work preferred.

About The Benefits
Flexible hours
30% discount in the retail store
Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
Employee Assistance Program
Discounts through the Merlin Marketplace Website – on almost anything you buy online
Discounts through Plum Benefits – on tons of ticketed events
30% discount at Skechers.com and Skechers stores
FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: Yonkers, NY, USA
Job description:
Join Team Merlin at LEGOLAND Discovery Center Westchester!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

About The Role
Help manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Part Time Seasonal Operations Trainer to oversee the smooth and safe running of our exciting attraction on a daily basis. The Trainer will assist with the Operational and Commercial teams in their goal of delivering unique, memorable, and rewarding experiences to all our guests.

Responsibilities:
Takes an active role in devising and implementing Customer Service strategies.
Facilitate and support the delivery of the team briefings as needed.
Assumes position of Duty Manager, ensuring the highest possible standards of guest service, presentation, technical operation and safety in all operation areas of Attraction.
Working closely with Operations Management Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
With Human Resources, devise, implement and monitor incentive schemes to motivate the Attraction teams and promote more Magic Moments and Celebrates successes of staff.
Trained to cover all aspects of Ride Operations and Guest Experience Operations.
Constantly motivating and giving feedback to all front line staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
Assisting with the management of team, setting objectives, probationary reviews, appraisals and training.
Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur.
Working closely with the Operations manager to promote teamwork and exceed secondary spend targets across the business.
Leads by example and is the perfect role model for all customer-facing team to follow.
Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
Actively encourage and support new and innovative ideas from all team members on how to improve the business.
Is keen to ensure all staff respond positively to change, understand the way forward, and are able to look at all aspects of their areas of responsibility through the eyes of our Customers.
Monitors the effective visual appeal of all ‘experience’ points throughout attraction evaluating effectiveness and recommending improvements.
Pushes responsibility as close to the customer as possible at every opportunity by encouraging front line staff to take responsibility for any situations they are faced with and to constantly use their own initiative.
Through our vision and values support and train operations team to meet the objectives set.

About You
• Experience in a supervisor role.
• Operations Experience
• Experience in dealing with guests in difficult situations.
• Experience of maintaining the highest level of service in high-pressure situations.
• Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction,theme park, museum, leisure, hotel or theatre environment
• Knowledge of Microsoft Excel, Outlook and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.
• High school or GED required. College degree preferred.

About The Benefits
• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to Merlin attractions worldwide
• Competitive 401K
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at Skechers.com and Skechers stores
• FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment.
Competitive
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

LEGOLAND Discovery Center Westchester is looking for a General Manager to join the team!

About The Role
We are now looking for a experience General Manager with key focus on the strategic and operation leadership of our dynamic attraction. You will be responsible for delivering and continuous development of financial, brand and quality, and customer targets as set out in the overall company vision and strategy. You will also need to lead and develop your team and establish yourself quickly with a high-profile role in local commerce and tourism bodies and the local community for the benefit of the business.

Responsibilities:
• Proposes budgeted annual profit (EBITDA) for the attraction.
• Proposes business plan, CAPEX and budget strategies for the attraction.
• Implements relevant health and safety legislation and requirements for the attraction.
• Runs the day to day operation of the attraction to ensure the highest operational standards and product excellence.
• Ensures strong and co-ordinated delivery of attraction marketing strategies by working with the marketing teams.
• Implements consistent operation of all financial controls achieving minimum standards set by internal audit.
• Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
• Demonstrates excellent commercial awareness and strong P & L knowledge and use this to establish clear and consistent targets.
• Lead daily team briefings and demonstrate the group values at every opportunity.
• Reviews and approves preparation of accounting analysis for all capital expenditures.
• Controls costs to ensure margin consistency.
• Reduces total costs as a percentage of turn over to ensure enhanced margin performance.
• Reviews analyses of activities, costs, operations and forecast dates.
• Leads the budget planning process.
• Responsible for the day-to-day activities of the attraction.
• Acts as the spokesperson for the attraction for significant PR events.
• Leads the delivery of the team briefings.
• Contributes towards the marketing strategy and the brand product development particularly promotions and guest numbers to balance the commercial aspirations with the need to deliver improved guest service.
• Motivates and coaches staff throughout the attraction to maximize sales opportunities and ensure secondary spend targets are met.
• Represents the attraction within monthly marketing reviews.
• Develops direct reports
• Creates a culture of trust and empowerment.
• Works closely with the HR Manager to develop and implement HR strategies.
• Leads by example and is the perfect role model for all customer-facing staff to follow.
• Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
• Actively encourages and supports new and innovative ideas from all team members on how to improve the business.

About You
Please Note: this position requires previous senior level management within an entertainment venue, visitor attraction, hotel, theme park, or museum.

• Minimum 5 years of senior operations/general management experience within a visitor attraction, theme park, museum, hotel, theater or entertainment capacity.
• Leadership experience within a business of 1 million+ annual revenue and/or 50+ employees.
• Knowledge of financial reporting, budgets, and forecasting.
• Knowledge of marketing, health and safety, and HR preferred.
• Engaging personality. Ability to think strategically and solutions and improvement focused.
• Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Possess strong communication skills (both verbal and written).
• Desire to work in fast-paced environments.
• Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.

Education:
Bachelor's degree in business, economics, finance, or related field.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’
Competitive
Job description:
Welcome to Merlin Entertainments! We are the Arizona Cluster!

The Marketing and Sales Executive (Digital Marketing Specialist) will be right in the heart of our magic, providing a digital marketing and social media focus to the Sales & Marketing Department and will support the Marketing Manager with managing social media, digital content, PR, and sales activities.

Responsibilities
Supports the Marketing Manager as required
Engage with local customers via Google My Business platform
Manages implementation and execution of digital marketing and social media
Ensures the information is being communicated to all internal departments as well as guests and clients
Collaborates with the Marketing Manager to generate PO’s, log and track all marketing related operating expenses
Acts as the central marketing figure responsible for set-up and communication of new tickets and discounts
Assist the trade sales assistant as needed
Daily, weekly and monthly reporting as required
Organize, plan, and execute PR campaigns to promote new launches, event campaigns, programs, and new stories
Assist with offsite PR and community outreach and onsite events
Develop and maintain local and regional media contacts
Manages social media campaigns and day to day activities, including online advocacy, newsletters, promotions, etc.
Provide assistance with strategic planning including CAPEX, the annual marketing plan, and business plans
Understands, reviews and analyzes sales by promotions in a weekly marketing summary to ensure effectiveness of promotions.
Explores and coordinates free advertising / promotional opportunities

Qualifications
College degree in a communications, marketing and/or related field, or equivalent experience
3 years' experience with Google My Business
3 years' experience with SEO marketing and website content
Extensive knowledge of Microsoft Office Suite
Excellent communication and motivational skills
Proven ability to work on multiple projects simultaneously and multi task as necessary
Great organization skills, detail oriented and self-starter
Ability to work with people from all levels of discipline
Open to new learning and quickly adapts to change

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Only 3 days left to apply!
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Arizona!

LEGOLAND Discovery Center Arizona is looking for an Attraction Manager to join the team!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
- Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Ensure that the attraction is presented and maintained to corporate acceptable standards in all areas at all times.
- Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.
- Assume responsibilities of the General Manager in his/her absence, liaising with Senior Management when appropriate.
- Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
- Takes an active role in devising and implementing Customer Service strategy.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
- We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.
- This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.
- Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
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