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Competitive rate of pay
Job location: California, USA
Job description:
Position Summary:
Develop and maintain proactive, positive relationships with media in key markets; write and produce print, broadcast and digital stories and manage projects as assigned; serve as spokesperson and liaison in community and assigned key markets. Facilitate on-going internal communications for LLC and LEGO Group.

Scope and Responsibilities:
1.Pitch the media on LLC and events happening within the park. Research, create story ideas and write press releases, advisories, VNR copy and captions as assigned. Develop new and exciting angles on the park while maximizing exposure in all departments. Maintain positive and productive relationships will all members of the working news media both in the core and outer markets. Develop and maintain media relationships within the digital media channel. Manage and maintain media press box inquiries through LLC online media page.

2. Represent LEGOLAND at meetings, trade shows, FAM tours, media blitzes and assigned events to generate news coverage and awareness on the park. Maintain active memberships and participation in PR and media related organizations. Interface with all local CVBs to keep informed of park news and generate co-op PR efforts. Act as spokesperson as assigned.

3. Project management and marketing information resource. Schedule and conduct project meetings, facilitate assignments, establish activity budgets and report project status. Develop and maintain media coverage reports for projects. Prepare weekly written project status reports and action taken for Manager.

4. Serve as back-up spokesperson for crisis situations as a key point of contact with the media, community and business entities in the event of incidents within the park, or incidents which involve the park or the LEGO group. Maintain crisis action plan and emergency toolbox.

5. As assigned, serve as contact for broadcast efforts including radio interviews, TV coverage, VNRs, satellite uplinks, microwave feeds and AV resources in-park. Develop and maintain video and photo library and archive on on-going basis.

6. Active member of the LEGOLAND Marketing team. Monitor and benchmark the competition, develop relationships with counterparts at other Southern California parks.

7. Research, create story ideas and write press releases, advisories, calendar listings and captions as assigned. Develop new and exciting angles on the Resort while maximizing exposure in all departments.

Background and Experience:
Requires four to six years of progressive experience in public and media relations, preferably in the tourism, entertainment or attractions industry.
Requires experience working with digital media publishers and preferably having established contacts within the media channel.
Requires a track record of success in planning and coordinating special events, media relations, and public and community relations.
Requires ability to build and maintain strong public and media contacts.
Experience as a spokesperson and as a point of contact is required.
Experience serving in a proactive role in creating and implementing media event ideas and strategies is necessary.
Strong project management skills are required. Ability to develop and execute detailed plans, programs and schedules required.
Requires effective utilization and coordination of internal and external and resources.
Requires professional writing skills, demonstrated skill in making speeches and presentations, and outstanding organizational, verbal and interpersonal communication skills.
Ability to be a contributing, proactive, positive and supportive member of the LEGOLAND PR team.
Computer proficiency with ability to use Microsoft Office Products (Word, Excel and PowerPoint), desktop publishing software, and familiarity with Internet research is required.
Requires the ability to build positive relationships and linkages within LEGOLAND and with the community, charitable organizations, government groups, and the media to increase goodwill and achieve key department objectives for LEGOLAND California.

Education:
A bachelor’s degree in journalism, communication arts, advertising, business, marketing, or closely related field (or equivalent education and experience) is required.

Other Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Preferred skills include fluency in Spanish both in written and spoken form.
Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
Must have or be able to get a valid passport. Requires travel domestically and internationally.
Competitive
Job location: California, USA
Job description:
Want to join a team that creates memorable experiences, globally, on a daily basis?

Our ideal candidate would not just call themselves an Operations Director… we are looking for a strong leader and problem solver who enjoys working in a diverse team environment. This is an awesome opportunity to join Team Merlin at LEGOLAND California Resort in Carlsbad, California! If you are a visionary leader with extensive experience in the entertainment or hospitality industry experience, we think you may be a great candidate for this exciting role.

About Us: Serious about fun!
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 120 attractions, 16 hotels and 6 holiday villages in 24 countries across 4 continents, and we run some of the best known names in global leisure. These include SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Our passion is putting smiles (or screams) on people’s faces and giving our customers memorable experiences. Through creativity and a relentless drive for excellence, we aim to immerse our visitors in our brands, constantly delighting them and enriching their understanding through fun learning. In simple terms, we love what we do!

About The Role:
Responsible for the strategic planning and effective daily operations of the Park, Waterpark and SEA LIFE Aquarium

Key liaison with the internal MMM (Merlin Magic Making) Senior Project Manager to add operational expertise to ensure optimal project completion

Ensures the effective provision of services to the Resort Hotels such as Lifeguards, Entertainers, Medics and Security

This leader will be a key member of the resort's senior leadership team, driving outstanding performance that enables our continued resort growth, supports KPIs and EBITDA growth and delivers memorable experiences to our guests every day.

Position Summary
Overall responsibility for several teams, including: SEALIFE, VIP, Reserve and ride, Attractions, Park Presentations (Custodial), Wardrobe, Waterpark, Special events, Entertainments, Costume shop, Education, Resort-wide AV, Security, Medics, Welcome Experience (Admissions), Duty Management and Product Excellence.

Safety
* Emergency planning - Responsible for chairing the Accident Incident Management Team and acting regularly as Director-on-call for the Resort
* Responsible for ensuring the safety of Model Citizens (employees), guests and partners within the operation through robust operating procedures that meet local, state, federal, industry and company regulations
* Collaborates with Maintenance Director & Health & Safety Director to ensure compliance with local, state and federal standards/codes while also meeting Merlin Group objectives/policies

Product Excellence
* Drives resort standards of service excellence including Product Excellence initiatives, KPI reporting and Mystery shop analysis
* Delivers high standards of service, cleanliness, efficiencies and productivity

Financial
* Commercial responsibility for SEALIFE EBITDA/VIP and Reserve and Ride revenue targets
* Fiscal responsibility for complex budget management

Force for good/Corporate Social Responsibility
* Through leadership of Senior Managers in the Resort, enable the successful local activity of the Company’s charities, Merlin’s Magic Wand and SEA LIFE Trust, alongside sustainability initiatives (“Green Wave”)

Leadership
* Serves as a member of the executive leadership team and develops and supports LLCR’s strategic and operating plans
* Leads beyond authority in planning, policy and direction setting, problem solving and decision making with other members of the management team
* Inspires and motivates a large team, across multiple disciplines, to deliver on agreed goals and objectives
* Requires strong interpersonal and influencing skills to communicate to a wide range of internal and external stakeholders

Background and Experience
Requires at least 10 years of progressive experience in the entertainment or hospitality industry. Requires at least five years of management experience in a theme park or in the attractions industry; experience in a LEGOLAND is a plus.

A successful track record in planning, directing and managing large-scale park operations is essential, with strong analytical thinking and decision making skills (particularly in project management, contracting and budgeting).

Must possess strong people management skills with ability to set performance standards and manage against objectives, and effectively coordinate the utilization of internal and external resources.

Education
A bachelor’s degree in business, recreation or closely related field (or equivalent education and experience) is preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance, share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.
Competitive
Job location: Columbus, OH, USA
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Columbus!

Join the exciting New Openings team as the Operations Manager for the brand new LEGOLAND Discovery Center Columbus.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Columbus!

Your Magical Role
Lead a team of fun driven and enthusiastic Playmakers! We are now looking for an experienced Operations Manager to ensure the day-to-day smooth and profitable operation of the attraction through a proactive approach to driving sales, guest service, and running quality shifts.

You will aim for high levels of guest satisfaction by ongoing people management including training and development, operation cost control, and health and safety management.
- Responsible for the management of the attraction and all commercial areas of the business including retail and food and beverage, ensuring the delivery of a seamless visit consistent with corporate brand image
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses
- Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate
- Responsibility to ensure compliance of Health, Safety & Security within the workplace
- Manages up to 5 direct reports; up to 70 indirect reports

Your Magical Ingredients
- Passionate about LEGO
- Highly self–motivated strong leader with proven success managing operational teams
- Embraces the idea of encouraging and empowering Playmakers to provide inspirational guest experiences
- Minimum of 3-5 years of relevant service industry experience; preferably with strong operations and retail management knowledge
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance, share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…. click on ‘apply now’.
Competitive
Job location: Windsor, UK
Job description:
We are LEGOLAND Windsor Resort and we are part of the magical Merlin Entertainments!

Would you like to work for one of the leading global companies in visitor entertainment? Would you like a role, based in the heart of a theme park, in an office amongst the fun and thrills of LEGOLAND Windsor? Do you have a passion for digital marketing, with a love of fun? Then get applying as we have the role for you!

We currently have a fantastic opportunity to join our team in the role of Digital Marketing Executive. The role holder will join our Marketing Wizards to showcase the LEGOLAND brand through innovative and exciting digital content. This role offers a great balance for someone wanting to be creative and use their technical ability. You could be working on designing and implementing new and exciting content for our website, managing our brand new LEGOLAND app and delivering engaging email campaigns. Communication skills will also be key for this role, as you will be working in synergy with a number of key stakeholders such as Media Agencies and the LEGOLAND Holidays Team.

This role is ideal for somebody with a minimum of 1 year experience who is looking to build on their experience and further their career. We offer great development and training opportunities in a supportive and fast paced environment.

We are looking for the following skills and experience;
* Experience of online marketing and content management
* Experience of CRM, briefing and executing campaigns
* Ideally, experience in e-commerce sites
* Ideally, to have experience with Adobe Photoshop

This role is a full time, permanent opportunity, averaging 37.5 hours per week.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; 20 free tickets a year for you, your family and friends to visit any of Merlin’s magical attractions, discounted travel to work, discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

LEGOLAND Windsor Resort is an equal opportunities employer and will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the Recruitment Team on jobs@legoland.co.uk.
Competitive
Job description:
We are LEGOLAND NEW YORK and we are part of the magical Merlin Entertainments!

Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for procurement and logistics and will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will oversee the application of process, people, and technology to ensure the right products and services, of the right quality and right price, are delivered at the right time.

About The Role
Manage the supply chain for LEGOLAND New York in order to optimize the Resort’s profitability safely and sustainably. Key supplier deliverables of cost, quality, service and compliance will be balanced appropriately as you manage risk in accordance with business needs, through supplier identification, selection, contracting and implementation.

Interacts with suppliers, partners, and industries to adequately represent LLNY. Nurture relationships that invite participation, product development, specification challenge, and continuous improvement. Promote access to the Supply Chain within the company to add value and quality. Oversees inbound freight forwarding, importing, and documentation for cost control of risks in transport.

Responsible for all parts of the contracting process from bid development and production of contracts to appropriate signature authorities as required by company guidelines.

About You
* Requires at least 7 years of progressive management experience with purchasing and supply chain management, including procurement, contract development, logistics and inventory within theme park, construction and/or travel / tourism industry, with large complex projects.

* Very strong negotiating skills are required to critically evaluate, develop, and deliver results in a very busy environment. Requires experience supervising teams with less purchasing and logistics experience to achieve project and operational goals, operating in higher level negotiation venues, and providing added value through negotiated settlements.

* Strategic procurement knowledge including influencing, crafting and conducting negotiation strategies.

* Managing outsourced resources as service providers for some areas of spend, who deliver the supplier performance and cost management on our behalf – extending or reducing their use if and when appropriate

* Computer proficiency. Proficiency in ProLog, MS Project or related project cost systems will be considered an asset for this job.

Education:
Four-year university/Bachelor’s degree in business, management, international trade, global supply chain management, procurement and logistics or closely related field (or equivalent education and experience) is required. PSCM qualified (Procurement and Supply Chain Management) is desirable.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
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