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Competitive
Job location: LEGOLAND New York Resort, United States
New York, NY, USA
United States
Job description:
In a small town called Goshen, in upstate New York, something very exciting is underway! Due to open in 2020, LEGOLAND New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re looking for a dynamic person to build strong momentum - brick by brick - and "WOW" around the opening of the world’s ninth LEGOLAND Park.

Marketing the Magic the Merlin Way

As our experienced, influential, and highly collaborative Public Relations Manager, you will be right in the heart of the magic! You will team up with innovative strategists and lead the way in developing the campaigns to increase awareness of LEGOLAND New York among our local, regional and international target audiences.

A large emphasis is placed on your ability to build the LEGOLAND New York press office as the first place that all journalists approach, on and off line, to find out about all things LEGOLAND New York. In addition, you will build exemplary contacts and maintain ongoing relationships with the media while overseeing the media relations program including, print, television, radio, online, and other mediums.

Shaped to Fit
This is a fantastic opportunity to make your mark on one of Merlin's biggest projects right from the start and take the next step in your career with Team Merlin. We really want the right person with a good level of prior "hands on" experience for this role. Such experience will include:

- track record of successfully developing and implementing multi-level media publicity campaigns
- strong leadership, people management, and project management
- at least five years of progressive experience in public relations with a theme park, hospitality, or closely related industry

Serious about fun
Are you ready to build your career at LEGOLAND?

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: LEGOLAND California Resort, United States
California, USA
United States
Job description:
Position Summary:
Works very closely with Hotel Leisure Manager, Hotel Retail Manager, Entertainment & Events Supervisors and Manager to coordinate entertainment/events from concept development to operation and execution for the LEGOLAND Hotel, and LEGOLAND Castle Hotel.

The Assistant Leisure Manager will own hotel entertainment packages (with Hotel Leisure Manager and Hotel Retail Manager) and ensure they are meeting hotel standards and guest expectations while being mindful of hotel occupancy and season. They are to also work with Hotel Leisure Manager, Entertainment & Events to assist in assembling production teams for entertainment programs and coordinate these teams throughout the planning process including load in, day of event responsibilities and load out. Assistant Hotel Leisure Manager meets regularly with hotel staff to determine appropriate entertainment programs, costume character staffing levels, shows and frequency for entertainment programs at the hotel. Provides coordination, supervision, leadership and motivation needed for hotel entertainment to exceed guest and client expectations of service and professionalism.

Scope and Responsibilities:
1. Administrative Duties include helping the Leisure Manager to facilitate and execute contracts, site agreements, purchase requests, special event permits, check requests, maintenance requests, and sign requests.
2. Research and compile information to develop a working database of qualified production, creative and entertainment resources; help Leisure Manager establish internal teams and outside vendor support to execute entertainment programs at the resort/hotel.
3. Assists in the planning and execution of audition recruitment process, including liaison with educational and community institutions and resources, development of promotional material, locations and staff.
4. Assist Leisure Manager as an Operations liaison with the Hotel Staff and other departments including Marketing, Maintenance and Food & Beverage, for the purposes of developing, coordinating and executing entertainment programs on behalf of the hotel.
5. Assist with concept development for entertainment programs and special events; work as a team with other Hotel, Entertainment & Events supervisors and coordinators to design programs and plan special events directly related to Guest Experience and Resort objectives.
6. Assist Leisure Manager in communicating with Hotel Staff to monitor, develop and update Calendars for hotel entertainment programs and activities.
7. Assist Leisure Manager in providing Day Of entertainment coordination and leadership for Resort entertainment staff and programs.
8. Help Leisure Manager plan and implement production schedules to ensure entertainment programs open on time and on budget.
9. Help Leisure Manager effectively manage budget and staff needed to support these programs throughout planning process.
10. Serve as a second POC for entertainers and act as stage manager on the day of shows/events as needed.
11. Provides support and leadership for all staff on a daily basis, ensuring shows run on schedule and resolving problems or challenges as they arise. Participate in Park and Hotel Duty Manager Program as needed.
12. Help implement daily show schedules with a view to maximizing show capacity through effective communication and promotion of shows at the Resort.
13. Assist Leisure Manager and Retail Manager in the implementation of Premium Birthday Packages
14. Assist Leisure Manager with the Ultimate Hotel VIP program. Serve as POC on days when Leisure Manager isn’t on site.
15. Create and manage hotel entertainment staff incentive programs to keep staff engaged and motivated.
16. Assist Hotel Leisure Manager with selecting and purchasing holiday décor.
17. Other duties as assigned.

Background and Experience:
Requires a minimum of one to two years of experience in a theme park or similar attraction, preferably in the entertainment, live theatre, attractions, or marketing industry. Requires a track record of success in planning and coordinating shows and events or projects, and at least one year of leadership or supervisory experience. Experience serving in a proactive role in creating and implementing ideas and strategies is necessary. Demonstrated success in budget preparation and control. Ability to adapt to situational changes, and to adapt schedule to accommodate changing needs of the operational season. Must be self-motivated and demonstrated initiative. Requires excellent people skills, including strong interpersonal skills, the ability to maintain positive and supportive working relationships. Must enjoy working with people who are seeking to develop talents and skills. Computer proficiency with ability to use Microsoft Office Products (Word, Excel, PowerPoint), and familiarity with the Internet is required.

Education:
A degree in theatre or closely related field (or equivalent education and experience) is required.

Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Ability to lift and move moderate weight loads, tents, tables, chairs, boxes and supplies.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Requirements:
Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations & Special Events.
Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S.
Must have or be able to get a valid passport. Occasional travel abroad is required.
Competitive
Job location: LEGOLAND California Resort, United States
California, USA
United States
Job description:
Scope of Job:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager to oversee the Front of House area/functions of the Hotel.

Key Objectives:
- Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
- Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
- Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Responsibilities:
1. Business Impact/ Results
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
- Continually review guest waiting times and guest satisfaction.
- Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
- Ensure all cleaning is executed accordingly and to the correct standard.
- Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
- Monitoring of night staff performance.
- Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

2. Creativity

- Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
- Explore and feedback any other sales opportunities and revenue streams.
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

3. Communication
- Work closely with the Front Office Manager and Hotel Operations Manager in terms of striving to achieve the wider hotel objectives.
- Update the Front Office Manager and Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
- Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
- Establish a consistent way of communicating information to all staff in a 24 hour operation.

4. Decision Making and Autonomy
- Monitor and review operation of the department and implement changes to improve efficiency.

5. Applied Knowledge and Specialist Skills
- Effective communication skills.
- Lead by example while being a role model for the Merlin Way.
- Impact and influencing skills.

6. Managing Resources
- Effective management of budget.
- Effective use of department resources.
- Ensure there is adequate fire cover every night.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
- Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

7. Complexity and Problem Solving
- Creative ideas for delivery of guest satisfaction and operational targets.
- Act as an incident controller to provide support and recovery to the Hotel.
- Coordination of all rescue and evacuation activities for the hotel.
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

8. Health and Safety
- You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it.
- You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements:
- 1 –3 years of successful experience in a front desk supervisor position within a comparable hotel with 24 hour reception required. Proficiency with Opera is essential.
- Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

Competitive
Job location: LEGOLAND California Resort, United States
California, USA
United States
Job description:
The Contract Administrator is responsible for the review and management of all contracts and service agreements that commit the company to ongoing contractual liability. The Contract Administrator will ensure consistency and compliance with applicable laws, regulations, internal contracting policies, and acceptable contract terms and conditions and risk profiles.

Key Objectives:
- End-to-end contract management
- Ensures that business activities and contracts comply with internal policies and guidelines and industry laws and regulations
- Continued liaison and cost management of external legal advisers
- Maintain and organize an electronic and physical record retention process of all legal and contractual documentation

Main Responsibilities:
- Responsible for end-to-end contract management and will obtain the appropriate approvals of all required signatories as per company guidelines.
- Draft, review, manage, and sometimes negotiate customer and vendor contract documents so that documents contain terms and conditions which accurately reflect the business deal, protect the company’s intellectual - property, and align with corporate policy.
- Prepare change orders to the contract and, as directed, negotiate such change orders
- Legal review of all matters as required, as well as continued liaison and cost management of lawyers assigned to the business.
- Manage local and state requirements for document management, recording, and reporting processes.
- Maintain an audit file for each contract which will include original contract, all correspondence, changes, deviations, amendments, change orders, and payment schedules.
- Maintain an electronic filing and contract tracking system that includes important contract specifications such as status, value, duration, and insurance requirements.
- Perform special projects as directed.
- Track and manage vendor, contractor, and supplier certificates of insurance.
- Maintain Notice of Commencements and Notice to Owner forms. Ensure compliance with contractor’s lien law.
- Perform closing activities of all contracts and agreements as needed.

Background and Experience:
Minimum of 2 years of experience as a Contract or Legal Administrator reviewing, redlining and administering contracts in a corporate setting. Candidate must demonstrate proficiency in procurement skills, have an understanding of contract terms, be familiar with various contract forms, and project document control.

Demonstrated leadership experience and effective verbal and written communication skills required. This position requires a demonstrated management track record of success in identifying and qualifying sources, suppliers and vendors. Requires experience in ensuring plans, specifications and quality standards are met. Effective interpersonal relationship skills in establishing and maintaining strong working partnerships are essential. Very strong negotiating skills are required to critically evaluate, develop, and deliver results in a very busy environment.

Ability to utilize technology, systems, processes and procedures to effectively and efficiently manage areas of responsibility. Strong budgeting and costing skills are required, along with the ability to manage and control costs. Familiarity with supply chain management, construction document control, and handling multiple priorities is needed.

High level of proficiency with Microsoft Office (Word, Excel, and PowerPoint) and Adobe Acrobat are required.

Education:
Associates degree in Business Management, Supply Chain Management, or closely related discipline preferred.

Physical Demands:
- Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
- Intermittent and prolonged standing and walking to move about the park site and interact with employees.
- Finger dexterity sufficient to complete paperwork activities and to use a computer.
- Visual acuity sufficient to read written materials, complete paperwork activities and to drive.
- Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Job Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations

Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
Competitive
Job location: LEGOLAND California Resort, United States
California, USA
United States
Job description:
Scope of Job:
Must be able to remove, install, repair, and test, automated, timed, and sensor triggered mechanical effects for LEGOLAND displays and attractions including; utilizing pneumatic, electrical, audio, video, lighting and programmable logic control equipment. A thorough knowledge of pneumatic control systems and linear actuators. solenoids, as well as low voltage AC and DC electrical systems and motors. Must be able to read blueprints pertaining to attraction infrastructure as well as electrical schematics and wiring diagrams. Ability to observe and remember details. Ability to follow supervisor’s directions effectively. Must have general working knowledge of mechanical systems and tools. Fabricates steel supports and mounting hardware as needed. Works with Model Designers to bring LEGO models “to life”,

Key Objectives:
- Develop animation and special effects of various kinds for LEGO models, and park attractions.
- Make repairs and conduct preventative maintenance animation and special effects of various kinds for LEGO models, and park attractions.
- Assists in all model shop projects and logistics
- Keep tools, machines, and all other company equipment in good working order

Main Responsibilities:
- Keeps park personnel and public safety as the #1 priority in any situation.
- Design and build animatronics and automated effects for LEGO models.
- Works closely with Model Designers to develop and create fun and exciting animation and special effects for LEGO models.
- Meet time, budget and quality directions given when designing and building animation for LEGO models.
- Ensures that all animation effects and systems throughout the park and Miniland are in good working order.
- Make needed repairs and preventative maintenance for all animation effects and systems throughout the park and Miniland.
- Ensures that all animation work areas are kept clean, neat and orderly at all times.
- Ensures internal compliance with maintenance, safety and security procedures by following established ASTM, NEC, state and local electrical codes and loss prevention guidelines.
- Operates machine tools, such as drill presses, power saws, grinders, lathes and mills, etc.
- Recognizes equipment that needs repair, replacing or adjusting.
- Keeps informed and updated on modern techniques and technical methods by attending supplemental courses, seminars, conventions, etc.
- Maintains confidentiality of sensitive business information at all times
- Conducts a safety and quality control check of all LEGO models on site, for the purpose of recognizing models that need immediate repairs or attention, and takes appropriate action or notifies management immediately.
- Assists in model shop logistics including, but not limited to: element ordering, inventory, restocking, recycling, packing, transporting, and documentation of models, props or equipment.
- Coordinates with Animation Technicians regarding the interface of steel, audio, visual, or mechanical needs for LEGO models.
- Be able to react in a calm and rational manner under pressure or in an emergency.
- Keep tools, machines, and all other company equipment in clean good working order.
- Attends staff meetings for purpose of directing, informing and training.
- Maintain liaison with fellow maintenance MCs and other departments.
- Completes daily time tracking documentation prior to leaving the property.
- Follows the established LEGOLAND MC handbook policies at all times.

Background and Experience:
Requires experience in designing, building, installing, trouble-shooting, maintaining and servicing electro-mechanical or pneumatic, animatronics, or automation hardware and equipment. Ability to operate hand tools and power tools as well as general fabrication tools etc. experience with machining and welding preferred. General knowledge of low voltage electrical and battery systems.

EMPLOYEES
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Exposed to wet and/or humid conditions and moving mechanical parts.

Other Requirements:
- Must be willing to work flexible hours, rotating schedules to include evenings, weekends and holidays to support park operations.
- Must be willing to travel to conduct Legoland business.
- Must be able to use a computer for email and other written communications
- Must be able to speak and write in the English language
- Position requires a pre-placement physical.

Competitive
Job location: California, USA
California, USA
United States
Job description:
Maintains organization of SEA LIFE areas. Works as part of a team with other facilitators. Maintains training and skills for all education programs. Maintains organization and readiness of SEA LIFE areas. Communicates SEA LIFE and Merlin Entertainment values of creativity, discovery, exuberance, and innovation to groups and regular guests and facilitates the unstructured guest experience by encouraging, interacting, and demonstrating.

Responsibilities:
- General Aquarium Operations
- Works in a team rotation with turnstiles, ticket booths, touch pools, and various other experienced throughout the experience.
- Encourages guest participation and interaction in SEA LIFE.
- Inspires children by playing with props and demonstrating possibilities of the materials, if applicable, while maintaining an open-ended approach.
- Floats within an area and directly communicates with guests by greeting, explaining, demonstrating. Is alert to guests need for assistance and independence.
- Facilitates public talks using public announce systems and microphones.
- Shows ownership of responsibility for area and materials. Maintains logs for attendance, incidents, materials repair, etc.
- Ensures aquariums are clean, organized and ready to open on a daily basis. Assist in clearing the building for closing.
- Instructor for Children and Families
- Establishes immediate rapport and communicates well with children, families, and school groups.
- Maintains order and structure and facilitates investigative learning, while maintaining an atmosphere of discovery, creativity, and playfulness. Enjoys performing.
- Listens to and accepts feedback. Reflects understanding of feedback.
- Maintains excellent knowledge of all hands-on program content, and is thoroughly familiar with aquarium displays and species, in order to reference and recommend extended learning.
- Maintains meticulous organization of SEA LIFE area and materials.
- Informally surveys teacher and child satisfaction with the program communicates suggestions. Gives input regarding programs’ strength and weakness. Encourages school guests to complete satisfaction surveys.
- Animal Care
- Maintains safety and well-being of all animals, in touch pools specifically, while in and out of tanks.
- Able to make decisions to provide the best environment for every animal and is comfortable dealing with aquatic excrements and smells for long periods of time.
- Organizational Skills
- Shows ownership of responsibility for area and materials. Maintains logs for attendance, incidents, materials repair, etc.
- Supervises orderly clean-up of materials, and checks that materials are complete and ready for next group.
- Makes suggestions for improvements in procedures to increase efficiency and guest satisfaction. Runs groups on time to ensure quality and integrity of program.
- Maintains overall cleanliness and beautification of SEA LIFE, including, but not limited to, sweeping, stocking the restrooms, and helping pick up trash.

Background and Experience
- Experience with teaching or guiding children recommended. Demonstrated ability to manage a group in a relaxed manner is recommended.
- Requires the ability to multi-task and have a flexible, calm and effective response to conflicts or difficult interpersonal situations.
- Quick, flexible learner who enjoys children.
- Experience with Microsoft Word, Excel, and Powerpoint helps.
- Experience with science curriculum and/or biology or marine biology a plus. Requires enthusiastic presentation skills and willingness to learn content.
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