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5 jobs with Legoland

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Competitive
Job location: LEGOLAND California Resort One, United States
California, USA
United States
12 Apr 2018
Job description:
Position Summary:
Works under the direction of the Lead Gardener and Irrigation Specialist and is responsible for maintaining landscape and hardscaped areas. All functions are performed in accordance with Landscape department and LEGOLAND policies, practice and procedures. Tasks performed include mowing, edging, pruning, hedging, weed/pest control and minor irrigation repair and monitoring. Operates hand tools and power equipment in a safe, reliable manner. Performs other maintenance functions within the theme park and assists other maintenance MCs as deemed necessary by the Lead Gardener or Landscape Supervisor.

Scope and Responsibilities:
* Uses assigned tools and power equipment in a safe and prescribed manner, avoiding misuse, breakage or loss.
* Reports broken or missing tools to immediate supervisor.
* Loads and Unloads work vehicles.
* Performs prescribed maintenance procedures as directed such as: mowing, edging, pruning, hedging, raking, sweeping, manual weeding and pest control.
* Applies granular chemicals and fertilizers after proper training and under the supervision of the Lead Gardener.
* Completes assigned tasks in a timely manner.
* Keeps tools, machines, and all other company equipment in clean and proper working order.
* Keeps safety as #1 priority.
* Completes daily time and material (T&M) cards prior to leaving property.
* Maintains liaison with fellow maintenance employees and other departments.
* Performs related maintenance work as deemed necessary or required.
* Is attentive to the safety of self, fellow MCs and the public.
* Attends weekly staff meetings.

Background and Experience:
Requires a minimum of one year of experience or equivalent education in the landscape field. Requires some knowledge of common landscape, trees, plants and groundcover; proper horticultural practices and procedures; common irrigation materials and methods. Requires some knowledge of job requirements and the essential tools and equipment required to perform the above responsibilities. Requires the ability to observe and remember details. Ability to understand and follow directions in the English language. Requires the ability to maintain a friendly, polite, service oriented demeanour. Also required to interact with the public and fellow MCs.

Education:
High school graduate or General Education Degree (or equivalent education and experience) is required.

Other Requirements:
* Must be willing to work flexible hours, including evenings and weekends to support park operations.
* Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
Competitive
Job location: LEGOLAND Florida Resort One, United States
Florida, USA
United States
12 Apr 2018
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Marketing to join the LEGOLAND Florida Resort Team.

About the Role:
Create and deliver the marketing strategies and tactics to increase awareness and drive business volume, revenue, and brand strength to ensure annual EBITDA targets are met. Oversee advertising and media, event marketing, promotions, consumer insights and digital strategy and execution and relative budgets and policies. Develop and lead a professional, efficient, and effective Marketing team and partner with other teams with a focus on quality of service and the delivery and development of the guest experience.

Main Responsibilities:
- Partner with the guest experience team to ensure that the guest experience is aligned with the core brand experience and guest expectations.
- Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrate key company values at every opportunity.
- Oversee the delivery of optimized media campaigns across all suitable platforms, and creative copy that successfully communicates our core messages. Measure campaign success and adjust strategy and tactics to increase effectiveness.
- Develop and implement strategic online activities (including digital advertising, CRM, website development, etc.) in line with the resort and parent company’s web and brand strategy. Measure activity success and adjust strategy and tactics to increase effectiveness.
- Oversee all of the resort’s social media presence, including strategy development and execution across all key platforms.
- Develop and maintain effective strategic partnerships and working relationships with partners, staff from the parent company and from other parks, the tour and travel industry, community groups and external resources and agencies.
- Manage the development and execution of key promotions and partnerships, including with multiple strategic partners.
- Advise on new events and attractions through research with guests and analytical insight, and ensure events are marketed properly to deliver an awesome guest experience.
- Monitors competitor programs and practices, industry trends, target audience and guest behaviors, and ensure the resort’s competitive position in the marketplace through optimized pricing, annual pass strategy, and innovative plans, campaigns, and offerings.
- Ensure on-going market research tracking activities are carried out throughout the year, and support the Vice President of Marketing and Sales in product development research and other ad hoc research requirements.
- Oversee the marketing team, leading a professional and efficient team aligned with the corporation’s values, culture, and engagement objectives, through hiring, training and development, performance management and team building.
- In conjunction with Human Resources, ensures a succession management program is in place able to meet the current and future organizational objectives.
- Functions as stakeholder in terms of climate survey results and implements an action plan to improve YOY with monthly reviews.
- Ensure adherence to policies and procedures, effectively managing and documenting employee relation

About You:
- Minimum of 10 years of experience with at least 2 years at management level managing a team across relevant sales and marketing disciplines such as advertising, media, promotions, partnerships, project management, and digital.
- The ability to network and influence across the leisure, tourism and business sectors.
- A passion and drive for sales and marketing with the ability to motivate and engage others to meet or exceed targets.
- Powerful presentation skills and the confidence to represent the business at senior level both internally and externally.
- Commercially astute with strong budget management, forecasting abilities and ROI focused planning abilities.
- Requires demonstrated ability to develop programs to accomplish key revenue objectives.
- Requires strong leadership and strong negotiation skills.
- Requires excellent judgment, the ability to self-initiate and develop, implement, and execute short, medium, and long-term plans.
- Must possess strong analytical and communication skills (both verbal and written).

Education:
Bachelor’s degree in business, marketing, communications and/or advertising preferred.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND California Resort, United States
California, USA
United States
27 Mar 2018
Job description:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager to oversee the Front of House area/functions of the Hotel.

Key Objectives:
* Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
* Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
* Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Responsibilities:

1. Business Impact/ Results
* Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
* Continually review guest waiting times and guest satisfaction.
* Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
* Ensure all cleaning is executed accordingly and to the correct standard.
* Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
* Monitoring of night staff performance.
* Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

2. Creativity
* Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
* Explore and feedback any other sales opportunities and revenue streams.
* Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

3. Communication
* Work closely with the Front Office Manager and Hotel Operations Manager in terms of striving to achieve the wider hotel objectives.
* Update the Front Office Manager and Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
* Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
* Establish a consistent way of communicating information to all staff in a 24 hour operation.

4. Decision Making and Autonomy
* Monitor and review operation of the department and implement changes to improve efficiency.

5. Applied Knowledge and Specialist Skills
* Effective communication skills.
* Lead by example while being a role model for the Merlin Way.
* Impact and influencing skills.

6. Managing Resources
* Effective management of budget.
* Effective use of department resources.
* Ensure there is adequate fire cover every night.
* Provide a balanced level of support and leadership to both the day and night teams in the hotel.
* Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
* Ensure team and department costs are kept within agreed budget.
* Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
* Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

7. Complexity and Problem Solving
* Creative ideas for delivery of guest satisfaction and operational targets.
* Act as an incident controller to provide support and recovery to the Hotel.
* Coordination of all rescue and evacuation activities for the hotel.
* Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

8. Health and Safety
* You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it.

* You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements:
* 1 –3 years of successful experience in a front desk supervisor position within a comparable hotel with 24 hour reception required. Proficiency with Opera is essential.
* Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
Competitive
Job location: LEGOLAND California Resort, United States
California, USA
United States
27 Mar 2018
Job description:
Position Summary:
Provide memorable experiences to our VIP Guests by creating an exclusive, effortless, personalized, and fun visit to LEGOLAND California. Act as a LEGOLAND Ambassador to all guests. Use park knowledge to help create amazing memorable experiences. Escort VIP families around LEGOLAND park, sharing exclusive information, ride recommendations, and making sure they arrive on time to behind the scenes experiences. Sell VIP Experiences to potential VIP Guests

Scope and Responsibilities:
- Act as a representative (Ambassador) of the resort, being mindful of your demeanor at all times, and always acting as an authority on all things LEGO and LEGOLAND related
- Recognizing aspects of resort, company, and LEGO information that a VIP group will find interesting, educational, and entertaining.
- Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and outlining their Experience in the resort based off your research and park knowledge
- Such parameters include which attractions to visit/ride/view, restaurants, and other amenities that can entertain/benefit your group.
- Being mindful of what attractions the children can enjoy based on safety restrictions, age requirements.
- Ensure smooth entrance to attractions via the exit and that group makes all behind the scenes appointments on time
- Responsible use of a VIP Company Credit Card
- Ensures that resort operations are not hindered in any way during the tour, including but not limited to the wellbeing of other guests and MCs.
- Safety: Remembering that Safety is our #1 priority, a V.I.P. Tour Guide must ensure that guests meet the age, height, weight, and any other restriction of each attraction they partake in
- May be asked to act as a sales agent for the VIP Experience or a Park Ambassador helping out other guests in the resort

Background and Experience:
- Must enjoy working directly with Guests and have experience in a guest focused role
- Possess the ability to execute tasks in an orderly and timely manner, set goals for work load, work well independently, and be self-motivated.
- Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information
- Must be able to deliver information and interact with guests in an conversational manner
- Strong organizational, memorization and planning skills are required.
- Must be able to work well remaining calm under pressure, and be a team player.
- Be a strong problem-solver, quick thinker, and be dedicated to providing outstanding service to the Management team and our Guests.
- Possess a professional demeanor, while remaining outgoing, being assertive and decisive
- Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
- Must be dedicated to Guest service and be able to provide immediate solutions and appropriate recovery when needed

Physical Demands:
- May be required to stand/walk for over 12 hours in a single day
- Ability to ride every ride/attraction at the Resort.

Preferred:
- 2 years or more with LEGOLAND California.
- Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
- Proficient knowledge and skill of Microsoft Outlook and Word. Knowledge of Galaxy/Accesso operations is a plus.
- Cash handling experience
- Food or Alcohol Handling certification

Education:
High school diploma or GED equivalent.

Other requirements:
Must be willing and able to work flexible hours, which include days, nights, weekends, and holidays to support Resort Operations.

Other:
Hosts are expected to be able to ride all rides at LEGOLAND California including all levels of Knight's Tournament

The duties & physical requirements listed above are intended only as illustrations of the various types of work

that may be performed. The omission of specific statements of duties & physical requirements does not

exclude them from the position if the work is similar, related or a logical assignment to the position.
Competitive
Job location: LEGOLAND Florida Resort One, United States
Florida City, FL, USA
Miami-Dade County
United States
16 Mar 2018
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Trade Sales Executive to join the LEGOLAND Florida Resort Team.

About the Role:
Plans, develops, implements and directs marketing and sales activities and programs for the Hospitality industry clients. Generates sales through hotel, timeshare and in-market ticket agencies. Contributes to marketing and advertising strategies through the utilization of research information and contact management. Assists in the development of sales materials for targeted markets and special projects. Develops promotions within the industry to increase visibility, increase sales, and maintain a high profile in the tourism community locally and domestically.

- Formulates, plans, develops and implements a strategic multi-level sales and marketing campaign targeted to the hospitality industry. Develops budgets and aligns programs and activities to support marketing and business objectives through effective program development, coordination, and utilization of internal and external resources.
- Sets sales targets and negotiates marketing placements with each client. Conducts frequent visits to make sure targets are being met. Develops strategies to increase sales and meet targets.
- Actively participates in industry trade shows, seminars, product launches and sales missions on a domestic level. Stays abreast of competitive set activity, market trends and industry matters and recommends adjustments to all market segment programs.
- Ensures via liaison with the Field Sales Support Executive that in-market collateral is up to date and locations have materials to promote LEGOLAND Florida effectively.
- Conducts sales presentations for clients to make sure they are current on current park information and events.
- Conducts sales calls and regular business reviews to existing client base to ensure marketing and sales objectives are met or exceeded. Develops new clients in market.
- Develops and participates in all qualified fam tours to make sure staff is current with park information.
- Coordinates all aspects of special events/projects/promotions as it relates to the local market, including planning, developing, and implementing programs, budget management and evaluation of the success of each event.
- Works closely with events coordinator or staff assigned to project.
- Ensures that accurate CRM for the hospitality clients is developed and maintained and that materials are properly distributed to clients on a timely basis.
- Actively represents LEGOLAND FLORIDA in travel industry organizations.
- Serves as a contributing member on the Marketing Team.
- Additional duties as assigned

About You:
- Requires at least two years of progressive experience in the tour or travel field with a theme park, hotel/resort, travel agency or related industry.
- Requires a track record of success in developing and implementing multi-level tour and travel industry campaigns, with demonstrated ability to utilize local, regional, and national markets to accomplish key sales objectives.
- Requires strong tour and travel contacts (local, regional, national) with an in-depth understanding of the travel industry.
- Requires demonstrated experience and strategic skills in all market segments of the tour and travel industry from initial start-ups to plans for succession after opening.
- Ability to set and achieve promotional and sales objectives, and effectively coordinate and manage contacts in domestic market segments is required.
- Requires professional selling skills, demonstrated skill in making speeches and presentations, and outstanding organizational, verbal and interpersonal communication skills. Strong leadership, people management, team building and project management skills required.
- Computer proficiency with ability to use Microsoft Office Products (Word, Excel and Powerpoint) and database software is required.
- Requires the ability to build positive relationships and linkages with the travel industry to position and promote LEGOLAND FLORIDA. Knowledge and understanding of electronic ticketing systems a plus.

Education:
A bachelor’s degree in business, marketing, or closely related field (or equivalent education and experience) is required. About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. Click on ‘apply’.
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