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Competitive
Only 1 day left to apply!
Job description:
Build yourself a more exciting future at The Orlando Cluster!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be a Merlin Admissions Manager!

About The Role
Ensure and facilitate the delivery of world-class Guest care by overseeing the smooth and safe running of the Admissions Department, ensuring I-Drive 360 guest ticket conversion and up-selling budgets are maintained, delivered and exceeded. This is a role that will require continual improvement and will regularly be challenging while being one of the most fun jobs you will ever have!

Responsibilities:
• Works alongside the Senior Leadership Team to develop the sales strategy to increase ticket and secondary spend revenues.
• Works closely with the Finance team to ensure proper training for all redemptions, cash handling, and resolve any challenges that may arise.
• Keep constant communication with the Marketing team to ensure that all coupon and vouchers are correct for proper redemption procedures.
• Identifies and executes a strong succession plan for all levels of the Admissions department.
• Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
• Conducting interviews to select the highest quality new team members and ensure overall department retention.
• Celebrates successes of the Team.
• Supports the Admissions Supervisor to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations.
• Trained to cover all aspects of the Admission Operations.
• Be a “hands on” leader for the Admissions department, including regular Duty Management shifts and weekend coverage. The Admissions Manager will be expected to be on-site during busy periods to demonstrate effective leadership.
• Responsible for management of Admissions Team, setting objectives, probationary reviews, appraisals and training.
• Support the Admissions Supervisor with scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest in each Attraction in line with the labor budget.
• Actively encourage and support new and innovative ideas from all team members on how to improve the business.
• Support the other members of the Leadership team with their departments where necessary.
• Working closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
• Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur.
• Other tasks as assigned.

About You
• Experience in a Supervisor/Team Leader/Management role.
• Operations Experience
• Experience in dealing with guests in difficult situations.
• Experience of maintaining the highest level of service in high-pressure situations.
• Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction, theme park, museum, leisure, hotel or theatre environment
• Knowledge of Microsoft Excel, Outlook and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Only 1 day left to apply!
Job description:
An extraordinary journey awaits you at Madame Tussauds and The Dungeons in San Francisco!

About The Role
Manage a team of fun, driven, enthusiastic, magical, and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
• Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Ensure that the attraction is presented and maintained to Merlin Entertainments PLC standards in all areas at all times.
• Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
• Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.
• Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
• Monitors standards of service and guest response to overall product, through observations and guest comments.
• Ensure Heath, Safety & Security standards are maintained in all areas of ride operations: daily operations, operator training, incident management, and inspections.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
• Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
• Manages up to 5-6 direct reports; up to 70 indirect reports.
• Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate.
• Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
• Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
• Perform other duties as assigned

About You
We are looking for a highly self–motivated leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical. This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
Proven ability to work on multiple projects simultaneously and multi task as necessary.
Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
Desire to work in fast-paced environments.
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
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