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Mandarin Oriental London employee profile
Director of Spa and Wellness
Mandarin Oriental London
Mandarin Oriental Hotel Group
Tell us about your career
"My background is in sales, communication and marketing but I've always been fascinated by the healing power of nature on both the body and mind. My first job in the industry was as international partnerships manager at the Sha Wellness Clinic in Spain, where I helped to launch the spa, and was responsible for developing, and maintaining, international sales partnerships. I then decided to make the move into the operations side of things, specifically business management and development, and started working at La Reserve Hospitality Collection in Saint-Tropez, France, as a spa director. I was with La Reserve for four years before becoming spa director at the Hotel Metropole Monte-Carlo, where I was responsible for product and business development as well as marketing and communication. I left Hotel Metropole in 2016 to join the Mandarin Oriental Hotel Group as director of spa and wellness, and have been with the company ever since.”
What support has the company given you to enable you to progress?
“Mandarin Oriental Group is really supportive and gives its employees the tools to operate at their best in optimum conditions, including support from the corporate offi ce, HR department and executive team. The company has created an environment where colleagues help each other, which is very rare for a large hotel group. Mandarin Oriental also has real expertise on the spa industry and counts on a team of spa experts, including Jeremy McCarthy, the group director of spa and wellness, to support all spas within the group. It's a really supportive environment.”
What training have you and how was it useful?
“I've been with the company for two years and have attended a number of training courses including finance training – which helped me gain a better understanding of general finance. It also helped me develop a strategic approach to budgeting and forecasting – as well as strength deployment inventory – which led to myself and the executive team being able to design the action plan for the upcoming year.”
