Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for strategic thinking and planning and will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will support bringing the project from construction to a bricktastic place filled with smiles.

About The Role
The Head of Central Scheduling and Planning role exists to ensure that the Resort is efficiently resourced at all times, across all departments, in line with visitor numbers and available staffing, to deliver a world class guest experience.

Key Objectives:
- Set-up, structure and sustain a new Central Scheduling and Planning Department.
- Acquire, develop and manage a team skilled in analytics and collaboration.
- Ensure the resort is resourced to departmental unit requirements based on line schedules, budgets and on-going data analysis of guest flow.
- Deliver the tools to support a guest journey focused resort experience, as measured by all available metrics and lead the central planning team to optimize labor management.

About You
- A Bachelor’s degree (or equivalent education and experience) is required.
- Proficient in Microsoft Office especially excel spreadsheets
- Ability to anticipate and solve problems, act decisively and quickly.
- Strong leadership profile and excellent negotiation skills
- Meticulous attention to detail and accuracy in work product
- Exceptional time management and excellent verbal and written communication skills.
- Professional manner and strong ethical code.
- Ability to work well with all levels of management, build partnerships and direct teams.
- Understanding of NY Labor and Employment Laws, inclusive of wage and hour.

If you have the magic to create smiles and memories on a daily basis then you want to be Team LEGOLAND New York Resort.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

Equal Employment Opportunity Policy
LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusivity and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Disclaimer
We thrive on innovative thinking and big ideas!!! For that reason this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot warrantee you that creating magical moments don’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort not two days are the same.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Midway Attractions North America!

Midway Attractions North America is looking for an Marketing Insights Manager to join the team!

About The Role
As the Marketing Insights Manager at Midway Attractions North America, you will be right in the heart of our magic, responsible for the deliverance of compelling insights that drive the Midway North America marketing strategy and product development, and shape the future of customer initiatives.

Responsibilities
Collect data on customers, competitors and market place, and consolidate information into actionable insights, reports and presentations
Collaborate with key stakeholders to understand brand and attraction objectives and insight needs, collect and interpret complex data, formulate reports and deliver actionable recommendations
Design, implement and analyze custom research studies to discover prospective customers’ preferences
Compile and analyze internal and external statistical data using modern and traditional analytics methods
Catalog findings to databases
Present insights summaries, detailed findings and actionable recommendations to internal stakeholders, including leadership team members
Develop dashboards to ensure key stakeholders are continuously informed and identify opportunities and areas of focus
Provide competitive analysis on various companies’ market offerings, identify market and industry trends, pricing/business models, sales and methods of operation
Act as the voice of the customer across all touch points in the division
Perform valid and reliable SWOT analyses
Recommend new technologies so as to ensure the advancement of technology architecture and data within organization Market Intelligence needs
Provide trend and data analysis to inform future financial planning
Build relationships with key tourism authorities to promote Midway North America Attractions in the industry
Analyze tourism trends, reporting monthly on how they impact Midway North America Attractions business
Ensure decisions are supported by robust customer centric data
Perform all other duties as assigned

About You
Bachelor’s degree in Business, Finance, Statistics (or related major)
4+ years of experience in data-intensive marketing, business, consumer insight analytics role
Strong knowledge of research methodologies and tools and understanding of quantitative and qualitative market research techniques
Outstanding statistical and data mining skills
Well-developed SQL skills
Proficient with data visualization Tableau
Extreme excel proficiency
Demonstrated business analysis skills, including sales tracking, campaign tracking and analysis and consumer research
Experience working with standard business intelligence tools

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

We are recruiting for a PR Manager here at Thorpe Park Resort!

We are currently recruiting for a PR Manager, to join our dynamic marketing team at Thorpe Park Resort. In this role you will develop a creative communications strategy that promotes, enhances and protects the Thorpe Park brand through timely PR led activity that seeks to raise brand awareness, drive guest admissions and therefore help to drive commercial revenue.

‘What’s in it for me?’ I hear you ask!
Alongside a competitive salary…
33 days holiday (including bank holidays)
Group Personal Pension Plan
FREE tickets to our Merlin attractions worldwide
40% discount on LEGO online
Training & Development opportunities within Thorpe Park and Merlin Entertainments globally
…and much more!

What is it we’re looking for in a successful candidate?
Strong outreach skills and a proactive nature
Crisis management experience with the confidence to be a credible spokesperson
Proven experience of delivering consistency across Social Media platforms
A passionate and driven professional, with the ability to influence across all levels
Project management skills are beneficial
Commercially astute with budget management and forecasting abilities
Exceptional written, verbal and visual communication skills
The ability to create engaging and concise content

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles.

In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of our attractions and brands in the North American market, we are looking for a field based Strategic Account Sales Manager – North East US to join our Global Digital Trade team – part of the Merlin Digital family.

This is a field based role, reporting into the Head of Trade Sales & Strategic Partners – North East USA with direct ownership for up to 20 key strategic accounts.

This role will be responsible for delivering central trade volume, revenue and yield to budget for the attraction/territory remit; developing new or innovative routes to market wherever possible. You will develop and communicate an annual sales plan and marketing campaign with each key account, implementing approved tactical sales activity to align accounts to budget expectations.

You will monitor, evaluate and report weekly, monthly and annual trade sales and ensure commercial efficiencies through effective pricing, commission and distribution negotiations. In addition you will also support New Openings trade requirements through existing strategic partner negotiations.

We are looking for the following skills and experience…
• Educated to Bachelor’s Degree or equivalent level, you will a minimum 3+ year’s management in commercial sales of a multi-national business.
• Proven ability to consistently manage and develop sales growth at a minimum of key account level to an agreed budget.
• An excellent communicator and influencer, able to adapt style to different environments.
• Budgeting and financial management experience. Proficiency in using Excel to create and update reports and work with large data sets.
• A data driven, proactive and creative approach to problem solving.
• Strong organisation skills, with the ability to multi-task and hit the ground running coupled with the ability to flex in adapting to fast-changing priorities and fast paced work environment.
• You thrive on ownership and accountability – and have a proven track record of acting on your own initiative to deliver growth and change.
• Passionate and driven individual, who can demonstrate their enthusiasm for sales and people leadership.
• Flexibility in working hours to meet relevant time zones is also a key requirement.
• Experience in Tourism/ Leisure / entertainment would be advantageous.

The Benefits…
Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus and of course a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide.