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Careers with Merlin Entertainments Group
About Merlin Entertainments Group
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.

8 jobs with Merlin Entertainments Group

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8 jobs found

Job location: China
Job description:
Ready to Accelerate your career? At Merlin Entertainments plc we run many of the world’s most popular attractions – LEGOLAND®, Madame Tussauds and SEA LIFE to name a few – and we are growing and opening new attractions every year. The Accelerate Graduate programme is focused on giving you all the skills you will need to make an attraction a great success. With exciting roles, professional training, a vast support network and career progression available on a global scale, Merlin is the ideal place to kick-start your career. So if you are looking for fast-track development in an exciting global company, this is where the magic starts…

The Programme

You can expect a fun, challenging and unique opportunity to work at top-rated attractions worldwide in order to deliver excellent customer experiences. The programme consists of three six-month placements, with each placement based at a different Merlin site. The placements are agreed between yourself and the Graduate Manager to ensure you are exposed to a variety of functions and locations within Merlin. The Accelerate programme offers all the experience you will need to progress to a senior position within Merlin in the future.

Business Management

If you’re a bright, entrepreneurial graduate with the confidence to lead others and run your own department then this is the programme for you. For those who shine, there are plenty of opportunities to take leadership positions around the world. You will gain experience and skills in commercial, strategic, operational and leadership functions in placements which are based across the Merlin business. You will be responsible for the smooth running of the day-to-day operations within the attraction and you could also be managing a team to deliver excellent customer service. On the Business Management track, each placement will give you all the business and people management skills you will need to move into leadership.

Every placement is unique and you will be exposed to exciting projects and face interesting challenges. You can expect to find yourself working in a number of different functions including; rides, retail, food & beverage and admissions, to name a few, allowing you to learn which environment brings out the best in you. In each placement, you will be part of a team which aims to deliver the very best experiences for our customers.

After the programme, the options you can take in order to fast-track your career are limitless, and there are many opportunities that you can seize in order to get you closer to your dream job. Subsequently, previous graduates have gone on to secure roles such as Rides Operations Manager, Sales Floor Manager and Duty Manager. Further down the line, the opportunities to progress are endless and you could be applying for a senior management position or to run your own attraction.

Marketing

The Marketing programme is focused on giving you all the skills you will need to make a great attraction a commercial success. If you possess the vision and drive to launch your creativity and passion into marketing projects for some of the most exciting brands in the world, this is the programme for you. You will gain experience and skills in areas such as brand, PR, promotions, trade, events and marketing strategies, in placements which are based across the global Merlin business.

Every placement is unique and you will be exposed to exciting projects and face interesting challenges. You can expect to find yourself working in a number of different marketing functions, allowing you to learn which environment brings out the best in you. Responsibilities vary greatly too, for example; tasks could include promoting business to local trade, pitching to new agencies, handling budgets for a new launch, and managing marketing material for the launch of an attraction. In each placement, you will be part of a team which aims to deliver the very best experiences for our customers.

After the programme, the options you can take in order to fast-track your career are limitless, and there are many opportunities that you can seize in order to get you closer to your dream job. Subsequently, previous graduates have gone on to secure roles such as Global Marketing Executive, Trade Sales Executive, Marketing Manager and Junior Brand Manager.

About You

With Merlin Entertainments plc rapidly growing and opening new attractions every year we want creative minds, natural leaders and innovative thinkers to drive our business forward. We are looking for future leaders with customer focus, commercial nous, drive, determination and the strength of character to challenge the status quo. Flexibility, mobility and the willingness to embrace change are vital too, as your placements – and your future career – could take you to Europe, Asia, Australia or the USA. As this is a global programme, we are looking for those who have the eligibility to work in Mainland China and a minimum of a Bachelor Degree Classification 2:1 (or equivalent international qualification).

To Apply
To Apply

The Accelerate Graduate Programme commences in September 2019.

Please click on the "apply now" button below

Please note that Merlin Entertainments plc is a global business and English language skills are essential. You will therefore be required to complete the application process in English.
Competitive
Job location: Goshen, NY, USA
Job description:
Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for I.T. who will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will support the resort operations along with broader Merlin Entertainments locations along the East Coast.

About The Role
- I.T. Manager is responsible for leading and managing the I.T. Team to ensure an excellent level of I.T. Service Delivery in a regional model.
- Represent the wider IT team and ensure local alignment with strategy both commercially and technically.
- Provide first class IT support, promote innovation and demonstrate solid technical and commercial leadership.
- Build, lead and manager an I.T. team capable of delivering an excellent level of support to the business
- Ensure local solutions/implementations and deployment are in with the group I.T. strategy
- Work with the I.T. department to develop and improve the I.T. service delivered to regional attractions.
- Champion and promote service improvements on an on-going basis to continually improve quality and user satisfaction

About You
This role requires at least 10 years of I.T. experience including multi-units, large-scale projects and startup. Prefer entertainment or theme park industry experience.

A successful track record in planning, directing and managing large-scale I.T. operations is essential, with strong analytical thinking and decision-making skills (particularly in project management, contracting and budgeting).

Must possess strong people management skills with ability to set performance standards and manage against objectives, and effectively coordinate the utilization of internal and external resources.

Education:
A bachelor’s degree in IT or closely related field (or equivalent education and experience) is preferred.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job description:
Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for sales and will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will oversee the development and execute overall strategy and activities for the entire operations.

About The Role
You will be responsible for working directly and managing key relationships and negotiations with major strategic accounts. Directing, managing and motivating a team of Sales Staff to deliver our strategy regarding attendance and revenue targets.

- Plan, Develop & Manage sales strategies and ensure execution of plans across all accounts including necessary campaigns to reach targets.
- Responsible for pricing/revenue management, by developing a pricing strategy for all sales channels to optimize visitor numbers, yield and revenue.
- Take ownership of key strategic partners and lead annual negotiations
- Ongoing tracking of performance across all trade channels and recommend contingency actions to ensure guest and revenue targets are achieved.
- Support Head of LEGOLAND Vacation to develop and manage short break sales via sales channels.
- Participates in industry organizations and trade shows to build relationships and grow sales.
- Work closely with other Merlin attractions to ensure alignment activities and maximize guest and revenue.

About You
- Minimum of 5 years sales and management experience, with significant team leadership and sales responsibility.
- Experience in a theme park, hotel, resort or attraction a plus.
- Track record of success developing and implementing operational and tactical sales plans.
- Ability to think strategically and conceptually.
- Ability to influence others at all organizational levels.
- Strong negotiation skills.

Education:
Education: Bachelor’s degree required. Majors in Sales and Marketing, Business Administration or other related field preferred.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job description:
Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for marketing and will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will oversee marketing and drive our brand to deliver guest attendance and revenue for the resort.

About The Role
The Head of Marketing is responsible for delivering guest attendance level and admission revenue for the park and hotel. You will ensure the right product assortment and prices to deliver consumer attendance and revenue targets. You support in delivering high guest satisfaction by ensuring the right positioning and quality in communication which are aligned to guest’s expectations.

- Responsible for brand positioning and creative development covering all creative material for resort and ensure consistency in communication across all consumer and trade touch points.
- Secure promotional program to deliver agreed targets.
- Develop strong corporate partnerships to maximize sponsorship revenue and drive positive awareness of the brand.
- Ensure a strong digital present covering home site, Mobile Apps and Social Media, aligned to other communication channels.
- Ensure strong PR campaigns and support in executing PR event plus secure crises management setup.
- Secure a good and strong cooperation with LEGO and build network with relevant external stakeholders and organizations.
- Develop strong consumer events to drive visitor attendance and repeat visits, supporting programs for Annual Pass holders.

About You
- A minimum of 5 years of marketing experience, with significant team leadership and responsibility along with the ability to motivate teams and collaborate effectively with cross-functional peers.
- Track record of exceeding commercial targets and objectives
- Demonstrated ability to manage a large volume of work effectively and efficiently.
- Strong written, verbal and presentation skills.
- Solid understanding of consumer and brand research.

Education:
Bachelor’s degree required. Majors in Marketing, Business Administration, Communications, or other related field preferred.

About Us
Merlin Entertainments plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job location: Chessington, UK
Job description:
We are Merlin Entertainments… The name behind world-famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park. Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We require a Finance Systems Data Analyst to join the Group Finance team at either our Merlin Business Support office in Chessington or at our Head Office in Poole, Dorset.

This is an excellent opportunity to work in an exciting and thrilling environment. The Finance Systems Data Analyst will need to combine their finance and accounting knowledge with advanced SQL skills to support with the delivery of a global program of works, which will automate daily revenue reporting.

The role will ensure financial control of transactional data from our revenue systems into a SQL data warehouse to our OLAP application, IBM Cognos TM1. Key responsibilities include:
- Ensuring data from our revenue systems is successfully on-boarded into our data warehouse and reconciled.
- Identifying any data integrity issues and liaising with our SQL developers to resolve.
- Assisting in the design and testing of new reporting requirements.
- Providing support for any requests or issues logged by our customers.

We are looking for the following skills and experience…
* Advanced SQL skills are essential.
* Finance background is essential, with a good understanding of accounting concepts.
* Advanced Excel skills for data manipulation, with working knowledge of pivot tables and Power Query essential.
* Comfortable working with large sets of data.
* Methodical with a strong attention to detail and a passion for accuracy.
* A problem solver with a good analytical mind to think through problems and arrive at the most appropriate solution.
* Enthusiastic, with the ability to work both independently and as part of a team.
* Excellent written and verbal communication skills.
* Ability to be flexible within a fast moving environment.

The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Competitive
Job location: London, UK
Job description:
We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park. Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We are looking for an Agile Business Analyst to join Merlin Digital to help shape and provide scope, requirements analysis and business solution for the Admissions functionality through Accesso (supplier) across the global Merlin estate. Crucially you'll work with stakeholders to understand and document requirements and future processes and assist the smooth running of the programme.

Main responsibilities include:
- Eliciting, validating and consolidating all levels of business requirements, including any significant business rules that will influence the business solution design.
- Collecting and validating the non-functional requirements, including performance, implementation design, usability, security and audit, and appropriate legislative requirements.
- Collaborating with key stakeholders across the business and technology teams, to lead the definition, evaluation and agreement of the business solution options.
- Supporting the QA activities by ensuring acceptance criteria are well documented and have the appropriate level of coverage.
- Performing gap analysis to ensure that all requirements are delivered.
- Analysing, validating and communicating the requirements using appropriate documentation and modelling techniques.
- Facilitating workshops and forums with key stakeholders and external service providers to ensure prioritisation and progress.
- Managing backlog of work for the Admissions work stream and ensuring deliverables are moving ahead.
- Using the principles of agile to work alongside our development partner.

We are looking for the following skills and experience…
- Ideally holding a relevant degree from an accredited University, you will have gained key experience of working on IT BA or PO activity.
- You will be self-motivated; able to work on own initiative and drive stakeholders forward.
- Excellent oral and written communication skills are a prerequisite as you will be collaborating with all levels of the business.
- You will have the ability to understand the demands of the business and the IT environment and the potential impact they have on each other’s processes, improving ways of working wherever possible.
- You will have the ability to effectively manage ever-shifting priorities, demands and timelines through analytical, interpretative and problem-solving capabilities.
- Proven experience of leading projects in the Entertainment/Retail industry would be beneficial.
- Experience of using JIRA to facilitate progress of admissions delivery would be a distinct advantage.

This role is based at our Merlin Digital office in London with occasional travel to other Merlin offices within the South. You may be occasionally required to travel and to work unconventional hours.

The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Competitive
Job description:
We are searching for an experienced Head of eCommerce- North America at our LEGOLAND Florida attraction.

We are Merlin Entertainments… The name behind world-famous attractions including SEA LIFE, Madame Tussauds, LEGOLAND and LEGOLAND Discovery Centres.

Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We require a dynamic, commercially focused Head of eCommerce – North America to join the Merlin Digital family! This is a new role, based in Orlando, Florida.

Customer engagement is key to our business and this is a pivotal role responsible for driving admissions revenue and secondary spend through the online / e-commerce platform for all North American attractions across all relevant digital formats.

Reporting into the Group e-commerce Director, and partnering key stakeholders in Midway and at the LLPs, you will focus on optimising the customer journey, driving conversion and increasing yield. Working closely with the central strategy and insight team to implement best practice and ensuring that the channel is trading to its optimum level.

You will manage a small team of local digital specialists based at our Midway sites as well as partnering with the digital teams at the LEGOLAND parks and have overall responsibility for budgeting, forecasting and reporting on online KPIs across the region.

Frequent domestic travel to our attractions will be required.

We are looking for the following skills and experience…

A natural self-starter, you’ll have a high level of personal impact, confidence and credibility able to make an impact and drive change through innovation and challenging the existing status quo.

We are seeking a strong communicator with excellent verbal and written skills coupled with expert stakeholder management – able to develop effective partnerships by providing robust direction and influence. With a Bachelor’s or Master’s degree in the field of digital marketing or eCommerce, you’ll have gained key eCommerce experience within a large scale, multi-site organisation.

You must have gained experience in managing a P&L, growing traffic through paid, owned and earned digital media channels, selecting and briefing external agencies as well as developing websites all the way from concept to launch.

You’ll have an excellent track record of developing of SEO techniques – on-page and off-page. Experience with growing traffic through paid, owned and earned digital media channels with knowledge of how to optimise on-site content to maximise conversion from acquisition activity is key.

You’ll be familiar with Google Analytics, content management systems and related tracking technologies with a thorough understanding of the languages, methodologies and techniques used in web development.

Knowledge in optimizing digital acquisition campaigns and CRO techniques for different audiences, channel management strategies in large B2C industries as well as pricing techniques and best practice website merchandising. You will have gained experience in budget management and KPI reporting. Experience with Accesso would be highly beneficial.

With strong personal organisation and time management skills, you’ll be proactive and have the ability to flex and think outside of the box!

Last but not least... you’ll have a positive attitude and a love for FUN!

The Benefits…
Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus and of course a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide.
Competitive
Job location: London, UK
Job description:
We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park.

Be a part of the Merlin magic by joining the Merlin IT team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We are looking to recruit Senior Digital Project Manager ready to take that next important step in their career.

In this role you will be working across our Global Admissions systems delivering IT solutions to users’ requirements or problems to agreed time, cost and quality expectations, in line with the plan, always ensuring you deliver to the high level of customer service to both internal and external customers.

You will be responsible for producing a Project Initiation Document, project plans and other associated project documentation for each project to confirm and gain agreement to the scope, budget, timescales, resources and other project parameters.

You will plan and schedule project timelines and milestones using appropriate tools such as MS Project in order to manage and monitor time spent on project milestones and deliverables to ensure that they are completed on time and within budget. Ensuring you identify, plan and manage the mitigation needed to the risks faced by the projects.

You will also be responsible for submitting budget proposals, resolving all issues and problems in a prompt manner, working with key stakeholder and contributing to project board meetings.

You’ll be able to promptly and effectively manage shifting priorities, demands and timelines through analytical and problem-solving capabilities and have a proven ability to work on multiple simultaneous projects.

We are looking for the following skills and experience…
- Commercial IT experience working with the following technologies and methods:
- PMO processes.
- Microsoft Office product suite.
- Coordination and Planning (Microsoft Project).
- Experience of structured methodologies such as TDD, Agile, and Waterfall
- Ideally knowledge of POS and Kiosk.
- Excellent influencing skills with a proven ability to work effectively with others.
- Excellent relationship building and communication skills.
- Proven ability to be flexible and adaptable in a continuously evolving environment.
- Creative with flair and imagination but balanced against a knowledge of what is achievable, realistic and practical.
- Strong planning skills; comfortable navigating ambiguity and able to handle multiple projects at any given time.
The Benefit…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
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