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2 jobs with Sea Life

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Job location: LEGOLAND California Resort One, United States
California, USA
United States
12 Apr 2018
Job description:
Position Summary:
The aquarist internship position at the SEA LIFE Aquarium at LEGOLAND California Resort assists the Displays Team with the routine husbandry and maintenance required for its marine and freshwater exhibits. This intern will exhibit a strong work ethic, willingness to learn and work to a high standard of animal care and ethics. This position is a training ground for future paid positions in the department, such as a husbandry assistant or a level 1 Aquarist position. This position does not require diving experience, but a rescue dive certification is preferred. Also, up to date CPR/First Aid/AED/O2 training will put the candidate at a great advantage.

Scope and Responsibilities:
1. Assist the Displays staff with the animal care, cleaning and maintenance of aquarium displays, which may require snorkel or scuba diving (i.e. 200,000 gallon tropical ocean display).
2. Assist the Displays staff with diet preparation, feeding and general husbandry of aquarium exhibits as directed.
3. Maintain and prepare accurate daily records for aquarium systems, exhibit specimens, and husbandry related paperwork.
4. Maintain equipment to the standards and expectations of SEA LIFE policies and protocols.
5. Participate in specimen transports, water quality testing, quarantine, diagnosis and treatment of fish disease.
6. Deliver interactive programming to guests and guest presentations involving displays and exhibit diving.

Details of the program:
- Internships are organized in which the intern will learn about the following areas of marine science and animal husbandry:
- Animal Nutrition (diet, nutrition)
- Husbandry Maintenance (tools, exhibit upkeep) - Program Animals (reptile collection)
- Water Quality/Chemistry (water quality testing, nitrogen cycle)
- Life Support Systems (pumps, plumbing, filtration)
- Laboratory (microscope use, animal necropsy, sampling)
- Quarantine (treatment diagnosis, protocols, disease)
- Scuba Diving (gear setup, safety, diving with venomous animals)
- Taxonomy (general taxonomy)
- Public Presentations (shark and ray talk, jellyfish show, dive show)
- Final project (TBD by staff or individual depending on the needs of the SEA LIFE team)

Background and Experience:
- No extensive background is needed, but a credited program is required to apply for this position (for both high school and college credit).
- For college internships, a background in Biology or related marine biology field is required. A mentor and a project will be assigned to the intern.
- For high school internships, an interest in marine biology is required with a passion to work hard and learn. A mentor will be assigned, along with a project to be assigned by the staff.
- Students must have an interest in learning about and understanding the science of aquarium biology, fishes and invertebrates.

A High School diploma or general education degree (or equivalent education and experience) is required. Candidates working towards or possessing a two to four-year degree in Biology or a related field at an accredited academic facility is preferred. Students with a post-bachelor certification (i.e. aquarium science program) are also encouraged to apply and will be given more advanced tasks.

Other Requirements:
For college interns, a scuba certification is preferred in rescue diving or above from a recognized recreational or commercial diver training agency. The candidate will have an ability to maintain a clean/organized work environment and the ability to work effectively with limited or no supervision, and maintain a work ethic supporting the Aquarium’s mission and goals. Preferred candidates will hold a current First Aid and CPR certification. The candidate should be willing to work weekends and keep flexible hours.
Job location: Madame Tussauds Orlando, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
SEA LIFE Orlando. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Orlando at the Orlando Cluster (Madame Tussauds and SEA LIFE)!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Guest Experience Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Guest Experience Manager will be the first point of contact for all guest issues. The will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

* Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
* Takes an active role in devising and implementing Customer Service strategy.
* Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
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