Seasonal Operations Trainer job with Legoland Discovery Centre in Yonkers, NY, USA | Leisure Opportunities
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Careers with Legoland Discovery Centre
Careers with Legoland Discovery Centre
Seasonal Operations Trainer
Yonkers, NY, USA
Yonkers, NY, USA
Westchester County
United States
Competitive
Full time
21 May 2019
apply now
Join Team Merlin at LEGOLAND Discovery Center Westchester!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

About The Role
Help manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Part Time Seasonal Operations Trainer to oversee the smooth and safe running of our exciting attraction on a daily basis. The Trainer will assist with the Operational and Commercial teams in their goal of delivering unique, memorable, and rewarding experiences to all our guests.

Responsibilities:
Takes an active role in devising and implementing Customer Service strategies.
Facilitate and support the delivery of the team briefings as needed.
Assumes position of Duty Manager, ensuring the highest possible standards of guest service, presentation, technical operation and safety in all operation areas of Attraction.
Working closely with Operations Management Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
With Human Resources, devise, implement and monitor incentive schemes to motivate the Attraction teams and promote more Magic Moments and Celebrates successes of staff.
Trained to cover all aspects of Ride Operations and Guest Experience Operations.
Constantly motivating and giving feedback to all front line staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
Assisting with the management of team, setting objectives, probationary reviews, appraisals and training.
Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur.
Working closely with the Operations manager to promote teamwork and exceed secondary spend targets across the business.
Leads by example and is the perfect role model for all customer-facing team to follow.
Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
Actively encourage and support new and innovative ideas from all team members on how to improve the business.
Is keen to ensure all staff respond positively to change, understand the way forward, and are able to look at all aspects of their areas of responsibility through the eyes of our Customers.
Monitors the effective visual appeal of all ‘experience’ points throughout attraction evaluating effectiveness and recommending improvements.
Pushes responsibility as close to the customer as possible at every opportunity by encouraging front line staff to take responsibility for any situations they are faced with and to constantly use their own initiative.
Through our vision and values support and train operations team to meet the objectives set.

About You
• Experience in a supervisor role.
• Operations Experience
• Experience in dealing with guests in difficult situations.
• Experience of maintaining the highest level of service in high-pressure situations.
• Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction,theme park, museum, leisure, hotel or theatre environment
• Knowledge of Microsoft Excel, Outlook and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.
• High school or GED required. College degree preferred.

About The Benefits
• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to Merlin attractions worldwide
• Competitive 401K
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at Skechers.com and Skechers stores
• FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment.
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