Water Park Grounds Team Lead job with Legoland in California, USA | Leisure Opportunities
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About Merlin Entertainments Plc
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.
Careers with Legoland
Water Park Grounds Team Lead
California Resort, United States
California, USA
United States
Competitive
Full time
29 Jun 2018
LEG00035S
30 May 2018
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Scope of Job:
The Grounds Seasonal Team Lead for the Grounds division of the Water Park will act as a point of Leadership between line staff and the Department Area Lead. The Team Lead will directly oversee staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Area Lead in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Job Purpose:
As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life. Each Model Citizen, regardless of which department they work in or which position they hold, is required to understand and focus on our main guest expectations, which are as follows:
- Focus on Children – Our key age demographic is children ages 2-12. Because of this, children are the primary reason anyone is visiting the park. It is our job to engage them and make them feel special.

- Take care of each guest as an individual A lot of planning and cost goes into taking a family trip to a theme park. Each of our guests deserves to feel special and like they are the most important guest at the park. It’s our job to treat each guest as if they are the first guest we’ve seen all day and take ownership to solve any guest difficulties we encounter.

- Be knowledgeable It is imperative for each Model Citizen to be knowledgeable and learn the answers to the frequently asked questions in their area of the park. Guests view each employee as a representative of LEGOLAND and a resource for any assistance they need throughout their day.

As a Team Lead, it is your responsibility to embody and consistently reinforce our Guest Service Core; setting the standard while supporting your staff with the tools and knowledge to be effective in providing memorable experiences. You will act within the department to identify and create new opportunities for MCs to interact with our guests, performing your role while remaining an active participant in our purpose. You are responsible for making the park look good for opening, so that guests will be able to create memorable experiences in a clean, safe environment.

Job Role:
The Team Lead for the Grounds division of the Water Park will act as a point of Leadership between line staff and the Assistant Supervisor. The Team Lead will directly staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Supervisors in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Background and Experience:
- Prior experience in a Theme Park setting is preferred.
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
- Must possess consistent accelerated leadership abilities.
- Self-motivated with demonstrable initiative.
- Custodial experience preferred.
- Must be capable of training and creating documentation as needed to support the Department.
- Must have strong problem solving skills and remain dedicated to providing outstanding guest service.
- Ability to delegate and organize sporadic and long term work assignments while maintaining attention to detail required.

Education:
Minimum high school diploma.
General computer skills with an average understanding of MS Office.

Other:
Must speak English fluently and be able to follow directions written in the English language.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.

The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.
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