Visitor Services Officer job with Forestry Commission in Buckinghamshire, UK | Leisure Opportunities
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Visitor Services Officer
Buckinghamshire, UK
Buckinghamshire
Buckinghamshire
United Kingdom
£19,995 - £21,175 per annum
Full time
04 Jan 2019
03 Dec 2018
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VISITOR SERVICES OFFICER
12 month FTA
(with option for permanent)
ave. 37 Hours per week
Pay Band – 6b
£19,995 - £21,175


Background Information

Wendover Woods is one of three developed Forest Centres across the East of England Forest district and provides a range of recreation activities, businesses and services at the site. Wendover woods is located within Buckinghamshire. HP22 5NF

The centre is in the final stages of an exciting £4.5 million major capital investment project which will bring a brand new café, car park facilities, toilets, car park management system and play facilities to the site. These exciting developments will significantly enhance the capacity and potential for the site to develop and diversify the recreation offer.

The site currently attracts approximately 450,000 visitors per annum and it is anticipated that the new developments will significantly increase this number. Visitors are typically attracted to the site for Tree Top Adventure – Go Ape!, Cycling, walking, play, events and other activities such as the Gruffalo Orienteering Course.

Following completion of the capital investment work there will be a team of 8 people led by the Forest Centre Manager. This will comprise a blend of Recreation Rangers and Visitor Services staff.

Purpose of the Job

To work as part of the team to supervise, promote and develop recreation facilities and opportunities in Wendover Woods over a 7 day rota including evenings, early mornings and weekends. To be responsible for specific areas of activity or work as deemed necessary by the Forest Centre Manager.

Key Work Areas

Maintain and develop sustainable recreation opportunities in Wendover Woods to deliver the highest standards within the Forestry Commission (Recreation) of facility upkeep, customer service and commercial viability.

Work well on your own and as part of a team showing drive and motivation to improve the site, with a focus on setting high personal standards and supporting colleagues with the same goals.

Deliver exceptional customer service to visitors and prospective visitors which is favourably remarked upon by visitors interacted with.

Carry out a range of tasks to ensure visitor enjoyment is organisation leading, including site cleanliness and safety, facility maintenance, customer information and satisfaction.

Support promotion of the Forestry Membership scheme (Discovery Pass) promoting the benefits and value to the customer.

Form good working relationships and partnerships with key stakeholders and external partners in developing and managing activities, services and facilities.

Work with colleagues providing support, assistance and guidance.

Provide housekeeping and site maintenance, to include: litter collection, emptying bins and cleaning of toilets (when necessary).

Work on all aspects of health and safety relating to work areas including facility inspections.

Undertake the Duty Ranger role as required, as per the Duty Ranger Rota.

Support event organisers to deliver high-quality events through the permissions process.

Understand the financial aspects of the site and take responsibility for assisting to achieve site income and expenditure targets. Carry out cash handling when required.

For more information and to apply, please click 'Apply Now' below.

Closing Date: 4 th January 2019
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