Admissions Team Leader job with Merlin Entertainments Group in New York, New York, USA | Leisure Opportunities
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Welcome to Merlin Entertainments! Do you have the Magic in you to create memorable experiences all for the love of fun? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Centre Toronto!

We are currently hiring for an Admissions Team Leader that will be right in the heart of our magic.

Responsibilities
* Promoting company policy of quality customer care and ensuring a courteous, efficient and helpful service to the public ensuring that queries and complaints are dealt with in a positive manner
* Promote and up-sell annual passes
* To issue a receipt and pleasantry on every transaction.
* To greet all visitors with eye contact, a smile and a verbal greeting on every transaction.
* Assist with training, and supervising of team members
* Answering questions and providing attraction information to guests on a consistent basis.
* Monitor customer feedback received through guest surveys, and face to face interactions ensuring this information is used to promote continuous improvement within the Admissions team
* Ensure that regulations regarding the safety of the public and staff are acknowledged and adhered to.
* Ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health

Qualifications
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Management experience
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* FUN working environment and so much more!

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
apply now
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Alliance Leisure