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Climbing Front of House Manager
Westway Sports & Fitness Centre, United Kingdom
London W10
Greater London
United Kingdom
£22-£25k + performance related pay as well as benefits package
Full time
22 May 2019
apply now
40 hours per week - will include intermittent weekends and evenings.

You will deliver high-quality customer service to all customers, in-line with the organisational policies and procedures. You will manage the Climbing Front of House team to ensure the smooth operational running of the Climbing Front of House team on a day-to-day basis as well as ensure that the customer-facing team are of the highest quality. Your enthusiasm, positive and friendly attitude will ensure customers encounter a welcoming and enjoyable experience at all times. You will aid with the retention and attraction of new customers as well as ensure the customers for the three core areas of the business (Climbing coaching, casual climbing and climbing retail) are provide the best possible service.

Main areas of accountability:
• To be responsible for the recruitment and training of new members of the Climbing Front of House Team
• To identify and execute any additional training that may be required in order to best orientate the team to sales and positive service point of view
• To ensure that the Climbing shop is always fully stocked with the most relevant products for our customer base
• Create/Maintain/Adapt the Climbing Front of House rota to meet the needs of the business
• To create and lead with promotional activities and ensure that the objectives of the climbing departments commercial needs are met
• Be exemplary in all aspects of the Climbing Front of House job specification
- Meet and greet all customers, delivering high-quality customer service, at all times
- Maintain manual and computerised administrative systems including bookings, membership and general record keeping as required
- Maintain secure cash handling and reconciliation procedures at all times, including cashing up at the end of the shift
- Maintain and secure all reception stocks and assist in achieving retail and vending financial targets
- Assist with membership promotion activity and administration, including in reach and outreach campaigns and actively aid with the retention and attraction of new customers.
- Provide customers with information on sports and fitness courses and sessions, and assist members of the public in their usage of the facilities by ensuring smooth operations and changeovers.
- Ensure the highest standards of cleanliness are maintained in all areas of the centre at all times, and carry out basic cleaning and maintenance as required.
- Ensure that the facilities NOPS, EAPS and Risk assessments are implemented and contribute to development
- Ensure the facilities meet all Health and Safety obligations and are compliant with Data security and safeguarding practices and policies
- Assist in keeping the Climbing Front of House area clean and tidy, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with company policy
- Keep up to date with current promotions and service offers, to be knowledgeable about products and services across the Division
- Report any maintenance or safety issues immediately to the Climbing Operations Manager and carry out site checks as required
- Assist with projects and provide other administrative support for the team as required
- Achieve and maintain Quest accreditation.
- Achieve and maintain Investors in People (IiP) accreditation
- Work positively in accordance with the Equal Opportunities Policy
- Undertake any other duties as may be reasonably be required.

To discuss the role or to apply please send a CV to Jez Tapping.

Closing date: Friday 7th June 2019
Interviews: Wednesday 12th June 2019

Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
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Christie + Co
Christie + Co