Club Concierge job with Raw Corporate Health Ltd in London, United Kingdom | Leisure Opportunities
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Raw Corporate Health Ltd
London, United Kingdom
Raw Corporate Health Ltd
London, United Kingdom
Raw Corporate Health Ltd
London, United Kingdom
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Type: Permanent

RCH is a specialist private club, spa and gym management company in the residential and corporate sector. Founded in 2001, we now manage in excess of 25 facilities in the UK, predominantly in the London area. We also consult to the top developers and architects in the UK assisting in the development of exclusive apartment buildings private Clubs and Spas.

This role will be based at a new high-end ultra-luxury residential development in the heart of London’s West End close to Oxford Street.

We are looking for Club Concierge to start in November to help us launch the exclusive residential club facility, which features a Club Lounge, Screening Room, Swimming Pool and Thermal areas, State of the Art Gym and Treatment Rooms.

As a Club Concierge, you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the development and will be the first and main point of contact for all queries within the Club.

As a Club Concierge, your key day-to-day duties involve the operation of the entire Club facility, reporting into the Club Manager.

Key responsibilities will include:
- Ensuring the provision of excellent and highly efficient concierge services within the Club.
- Building strong working relationships with residents, guests, external contractors and colleagues
- Set up and close of the Club.
- Conducting regular facility inspections and operations
- Acting as the main point of contact for all enquiries from residents and guests
- Dealing with booking requests for all Club activities, including screening room bookings, serving refreshments, booking treatments, personal training, fitness activities and external practitioners
- Servicing the residents and guests within the club lounge and throughout the entire club facility.
- Helping to ensure the safety of all residents, guest and staff at the development

Skills and Experience

- Good written and verbal command in the English Language and have a thorough knowledge of the Hospitality industry
- Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel
- Health and Safety experience
- Significant experience gained within a similar role
- Previous experience of delivering excellent customer service
- Well organised with attention to detail
- Good communicator with excellent people skills
- Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure
- Must be detailed oriented, friendly and organized
- Excellent customer service, communication, and interpersonal skills required

- Pool Plant trained
- First Aid and/or RLSS Emergency Responder qualified
- Experience in a Spa

Apply now if you are interested with CV PLUS covering letter by clicking on ‘apply now’.
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