Club Host job with énergie group in Leighton Buzzard | Leisure Opportunities
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energie Fitness Leighton Buzzard are looking to recruit for a weekend Host/Front of house position. With the 2 successful candidates having shifts available on both Saturday and Sunday with the following options available:

Saturday: 06.00-14.00, 10.00-18.00, 18.00-22.00

Sunday: 06.00-14.00, 10.00-18.00

Would you like to make a difference to the lives of people, brighten up their day, improve their wellbeing, and make people smile every time they enter your énergie fitness club? Working in a high performing fast paced environment you will ensure that team members take pride and joy in creating an exceptional experience for members. They enjoy meeting the individual need and building customer loyalty over a prolonged period of time. Their objective is to help every member feel that they belong at an énergie fitness club and that they are very much part of that énergie family.

As “the go-to host” you will:

• Befriend and support members of all ages and backgrounds

• Understand needs and provide solutions

• Welcome customers with energy and commitment

• Energise team members and build a great atmosphere

• Surprise members with new innovations on a regular basis

• View complaints as a source of improvement

• Seek out talent and put it on show in the club

• Delight customers

What can you expect?
At énergie you can expect to feel part of a team that will provide:

• Career advancement

• Exceptional job satisfaction

• £5 per sale you make*

Key Accountabilities

• Bring the “where you belong” energy campaign to life in your club.

• Make pace and energy a recognisable feature of your club.

• Encourage all team members to take pride in meeting the needs of their members.? Publicise members’ success and celebrate it as publically as possible.

• Provide members with the added value information and support that show customers that their club cares and goes beyond the ordinary.

• Monitor the quality of member experience and report regularly on member feedback.

• Encourage members to talk about their experience and to encourage others to visit the club.

Responsibilities and Duties

• To organise events and experiences that will excite and retain members in the clubs.

• To ensure that the quality and ambiance of the welcoming environment is of the highest standard.

• To entertain members and encourage members to share their talents with others.

• To train and develop the skills that will add value to member experience.

• To promote and create a safe environment for all members.

• To be loyal to the club and do everything possible to promote its value inside and outside the club environment.

• To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.
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