Duty Manager job with Arsenal Football Club in Arsenal, London, UK | Leisure Opportunities
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Duty Manager
Arsenal, London, UK
Arsenal, London
Greater London
United Kingdom
Competitive Salary & Benefits
Full time
26 Apr 2018
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Arsenal in the Community

Arsenal in the community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started 30 years ago.

JOB PURPOSE

- To deliver a high quality service for customers and participants, taking responsibility for the day to day operation of the Arsenal Hub on a shift basis.
- To ensure compliance with the Club's Safeguarding Policies, Health and Safety and other relevant legal and statutory frameworks escalating matters as required for the attention of the Hub Manager.
- Liaising with Arsenal in the Community Department and being aware of the various programmes being offered.Assisting with running various programmes i.e. Outreach Programme as directed from time to time by the Hub Manager.
- To ensure service provisions are provided in line with the objectives as set out by The Hub Manager and to manage booking requests.
- To ensure The Arsenal Hub delivers services which meet the needs of the local community.
- Able to offer up suggestions and ideas to The Hub Manager to maximise the usage within the Arsenal Hub.
- To be able to lead on football activities including coaching and events.

KEY RESPONSIBILITIES

- Deputising for The Hub Manager, ensuring the effective and efficient operational running of the Hub.
- Responsible for opening and closing the Hub as per the defined times.
- Ensuring the security of the building and wellbeing of all employees, contractors, participants using the Hub.
- Promote / market sessions & events as directed by the Hub Manger as and when required to help drive increased usage within the Arsenal Hub.
- Training employees and casual workers as required and as directed by the Hub Manager to ensure service provision is not adversely impacted.
- Providing feedback on individuals' performance and taking ownership for coaching and developing others at the request of the Hub Manager, to improve overall centre and team's performance.
- Producing or amending rotas to ensure the Arsenal Hub is appropriately manned at all times.
- To maintain high standards of customer service, advising and supporting customers using the Hub facilities and responding appropriately to comments, complaints and requests.
- Ensuring compliance to Health & Safety and Safeguarding procedures and ensuring all activities are delivered in line with required regulatory and statutory procedures.
- Ensuring any emergency situation is appropriately managed and to request the assistance from other internal departments within the Club as may be required.
- Purchasing any equipment and supplies required in line with Club procedures and only where pre agreed and pre authorised by the Hub Manager.
- Writing weekly and monthly reports as directed by the Hub Manager.
- To ensure that high standards of cleanliness are maintained at all time throughout the Arsenal Hub facilities and that equipment is used and maintained safely.
- To carry out administrative tasks as required, including cash handling, banking, and stock control.
- Any other duties as may be assigned from time to time by the Hub Manager.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:


- Recognised leisure management qualification or equivalent.
- Level 1 Football coaching essential.

Specific Experience:

- Experience of working within an 'inner city' environment and familiar with handling the type of challenges which may be presented.
- Experience of training and developing employees and a team of casual workers. - Previous supervisory or duty manager experience.
- First Aid qualified and knowledge of regulatory and compliance requirements of operating within a Sports Centre environment.

Abilities/Skills/Knowledge:

- A genuine interest in football and appreciation for how the power of football and sport can engage and bring communities together.
- Understanding the work of Arsenal in the Community.
- Ability and confidence to motivate and lead a team.
- Strong oral and written communication skills.
- Good IT skills in word, excel and booking systems.
- Excellent team player with a flexible can do approach.
- Be able to work with colleagues across other areas of the Club, contributing ideas to drive service improvements.
- Strong interpersonal skills.
- Be self driven and motivated with the desire to make a real difference to peoples' lives within the local community.

Disclosure and Barring Service (DBS) Checks:

This role requires a clear enhanced DBS check.

Hours of Work

This is a full time role 5 days per week including evenings, bank holidays and weekends.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
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