Head Playmaker job with Legoland Discovery Centre in New York, NY, USA | Leisure Opportunities
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Careers with Legoland Discovery Centre
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Welcome to Merlin Entertainments! We are the Westchester LEGO lovers!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

About the Role:
Head Playmakers are responsible for delivering consistent, proactive and professional play for all guests of LEGOLAND Discovery Center. The Head Playmaker is the public face of Play who is expected to be able to inspire creativity and storytelling for both children and their parents. Head Playmakers will be interacting with guests throughout their shifts inside the attraction, and should demonstrate an “always on” approach to top guest service.

Scope & Responsibilities:
* Understands the importance of play, and enhances the guest experience by leading play scenarios for guests of all ages.
* Work closely with the Entertainments Team, Duty Managers, and Operations Manager to maintain and exceed Guest Experience and Key Performance Targets (KPI) for the Operations Department.
* Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the Attraction.
* Drive ride safety standards to ensure that health and safety of the guests stays as number one priority.
* Must encompass the values of a Playmaker and sets the standard for all Playmakers on a daily basis.
* Able and willing to perform job duties including but not limited to: Operating ride systems and machinery, following all safety requirements, perform exciting LEGO characters for guests, operate 4D theatre system and machinery, creatively guide guests toward building Lego structures, maintain attraction to the highest standard of cleanliness, and assist guests with inquiries by providing knowledgeable and helpful answers.
* Responsible for leading play by using appropriate LEGO play scenarios for children ages 2-11.
* Interacts with parents, and encourages family play by getting adults involved in what their children are building.
* Must possess the ability to create a narrative story using LEGO, and to inspire play using fantasy and imagination to enhance the guest experience
* Facilitate as a host for LEGOLAND Discovery Center Birthday Parties.
* Adopt an enthusiastic, proactive and passionate approach to Customer Service, including the ability to diffuse difficult situations.

About You:
* Must have completed Playmaker modules one and two.
* Experience in dealing with guests in difficult situations.
* Experience of maintaining the highest level of service in high-pressure situations.
* Excellent communication and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* High school diploma or general education degree (GED) is recommended.

About Our Benefits:
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and so much more!

About Us:
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
apply now
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