Head of Operations jobs with Madame Tussauds in New York, NY, United States | Leisure Opportunities
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Come be a part of the A-Listers at Madame Tussauds New York!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds New York!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Head of Operations to join our Management Team. The Head of Operations (Operations Manager) is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Preferred: recent experience at an operations manager level within the entertainment, theme park, attraction, hotel, hospitality, or theatre industry

- Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate. .
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
- Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
- Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
- Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Manages up to 5-6 direct reports; up to 145 team members. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
- Perform other duties as assigned.

About You
- We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.
- This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.
- Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
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