Reception Supervisor job with Letchworth Sports and Tennis Club in Letchworth Garden City, UK | Leisure Opportunities
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Reception Supervisor
Letchworth Garden City, UK
Letchworth Garden City
Hertfordshire
United Kingdom
£18,720 to £19,760
Full time
14 Feb 2019
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For our members joining Letchworth Sports and Tennis Club is about being part of a club that cares, where they can enjoy quality facilities delivered with a genuine passion for health, wellbeing, sports and tennis.

We take pride in the facilities and the services which we offer within our local community and welcome everyone to join in and have fun whilst doing it!

Job Overview

Letchworth Sports and Tennis Club is seeking a Reception Supervisor that will complement our existing dynamic and motivated reception team. Industry experience and/or similar role experience is desirable.

You will be responsible for the management of the Front of House/Reception department and the development of the team, ensuring standards are maintained and club / legal / health & safety procedures are followed.

You will also be responsible for the management of Membership and assisting in managing the member journey with other department heads.

The role will include covering the front desk and you will be expected to work shifts that will include evenings and weekends.

As a member of the senior team you will be responsible for the well-being of staff and members, able to market the club both internally and externally, and be the central coordinator for club communications.

What are we looking for:

• Strong interpersonal skills
• Great communication skills, personal presentation and attention to detail
  • Excellent Customer Service skills
• The ability to stay calm when faced with demanding situations
• Well organized, able to prioritize with good time management skills
• Familiar with Microsoft programmes, and computer literate
• Experience of working in a customer facing environment
• Genuinely friendly, caring and passionate about health and wellbeing
• You will have an impeccable telephone manner, excellent IT skills and can pick up new technologies quickly
• Experience of cash handling policy and banking
• You will be immaculately presented always, exude positivity and have a can-do attitude
• You will also be flexible to work shifts which will include 8.00am starts to which you will have the responsibility in opening the club, and 11pm finishes where you will be responsible for the close and therefore you will need to consider your travel arrangements to accommodate

What will I be doing?

• Lead and support a friendly team
• Resolve issues with the profile of our members and guests
• Assist with managing the Club operations
• Manage feedback effectively, ensuring exceptional service is delivered
• Ensure and promote club rules are observed by members, clients and guests
• Ensure the club health and safety policy is adhered to for its staff and members
• Take bookings for programmes and use of facilities for both members and external companies
• Work with and assist the mangers in the day to day running of the club
• Processing the administration of memberships
• Ensuring all members are fully aware of the club benefits
• Ensure the smooth running of the club

To apply for this role

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks.

If you are successful, you will be invited for an interview followed by a trial shift.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

Documentation will be required at interview stage We will apply to the Criminal Records Bureau for disclosure on successful candidates.
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