Retail Operations Manager job with Crealy Great Adventure Park and Resort in Exeter, United Kingdom | Leisure Opportunities
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Crealy Great Adventure Park and Resort
Up to £30,000 pa
Exeter, United Kingdom
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A unique opportunity has become available to become a Retail Operations Manager at the southwest's largest family theme park attraction, Crealy Adventure Park and Resort.

This exciting and challenging opportunity invites you to become a contributing member of the park's senior management team.

About us:
Crealy Great Adventure Park and Resort is the southwest’s largest family theme park attraction and is home to over 60 rides and attractions, live shows and a zoo. Set in over 100 acres of countryside, the multi-award winning business also consists of a large luxury lodge and camping park that includes uniquely themed accommodation with a variety of entertainment, sports and leisure facilities.

About The Role: We are now looking for an experienced Retail Operations Manager with a proven record to join our Senior Management Team.

The Retail Operations Manager will be responsible for the entire day-to-day smooth and profitable operation of all retail areas across the resort. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team.

* Manage the day-to-day operation of the Resorts entire retail areas, ensuring efficiency, safety and world-class service.
* Recruit, train, manage and inspire a team of up to 15 people.
* Meet secondary spend, Key Performance Indicators (KPI), and mystery shop visit targets.
* Assist with the implementation of any cost control measures in all retail spend areas, to ensure the maximisation of profit at all times.
* Create a display and merchandising plan that maintains the highest of standards, product mix to showcase products through excellent visual merchandising.
* Ensure the merchandising and display stock levels and replenishment is carried out consistently.
* Accountable for all aspects of stock control.
* Oversee the timing of the stock orders to maximize key trading periods factoring in the lead times.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the company’s values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the company’s health and safety guidelines and policy.
* All other duties as assigned.

About you:
It goes without saying that the right candidate will be smart, confident and approachable, they will also be knowledgeable, fun, loving and genuine.

As well as strong organisational skills, you will need to be flexible and exhibit the ability to multi-task.

You will be an exceptional communicator and will have strong relationships with both internal team members as well as external contacts such as suppliers.

You will be expected to role model leadership behaviours and lead by example at all times and to work by company standards and guidelines.

A positive commitment to development themselves is essential;
* Minimum of 3 years of retail management experience required preferably in the leisure industry either at a substantial visitor attraction, theme park or large holiday park environment.
* Knowledge of basic computer skills including Microsoft Office - Excel, Outlook, and Word.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* You will need to be organised and be used to planning ahead.
* Desire to work in fast-paced, high-pressure environment.
* Commercially astute with an entrepreneurial flair.
* Have a keen eye for detail.
* A natural leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Other Job Requirements:
* Must be willing to work flexible hours, including evenings and weekends to support park operations.
* May require some domestic travel
* Must have a valid driver’s licence

On-site accommodation can be available with this post if required.

Salary and benefits pack disclosed after application.
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