Spa Manager job with The Headland Hotel in Newquay, Cornwall, UK | Leisure Opportunities
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Spa Manager
Newquay, Cornwall, UK
Newquay, Cornwall
Cornwall
United Kingdom
£30,000 plus bonus + benefits
Full time
22 May 2019
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About us…
The iconic 4* Headland Hotel is in a world class location on the North coast of Cornwall and attracts a wide range of interesting business all year round. Many guests come from afar to celebrate special occasions and create lasting memories.

With spacious ground floor public rooms, our two rosette Samphire Restaurant and our one rosette Terrace Restaurant, 95 bedrooms and suites, 39 5* self-catering cottages, plus a 5 Bubble Spa, Spa Lounge and gym, there are so many reasons to choose the hotel. We have also commenced a brand-new build, a multi-million pound ‘Aqua Club’ due for completion Spring 2020.

Privately owned for four decades, the team has built a solid reputation for delivering exceptional experiences and has won many awards as a result.

We now have a fantastic opportunity within our 5 Bubble rated Spa for a Spa Manager to lead our amazing team to deliver ultimate relaxation and wellbeing to our guests and visitors.

About the role...
Deep at the heart of the hotel lies the entrance to another world. A world of balance, pampering and wellbeing, where the emphasis is on delivering flawless Spa experiences. Our spa team really love what they do; full of energy and enthusiasm, they have a genuine desire to deliver the very best treatments.

The spellbinding natural beauty surrounding The Headland Spa starts to work its magic as soon as our Spa guests arrive. As the Spa Manager your aim will be to continually surpass expectations, to lead and inspire the team to deliver outstanding comfort and seamless attention to detail to every guest, every time!

Sharing your personal passion and knowledge you will develop and manage a dedicated Spa team, encouraging personal progression and training opportunities. As the Spa Manager, you will contribute to budget management, stock control and monitoring and reporting on the Spa’s financial performance, to include: treatments, retail and food & beverage.

Our ideal candidate...
The successful candidate for this role will be professional, knowledgeable and committed to delivering 5* experiences to both guests and visitors to the Spa. You will have progressed from a therapist background into a Management role and hold an NVQ Level 2 & 3 qualification.

You will be highly attentive, intuitive with strong communication and interpersonal skills and be confident building relationships with Spa members and hotel guests alike. You will be friendly, enthusiastic and driven to ensure our Spa thrives. Experience working with our current product houses (OPI, Elemis, Delilah & Natural Spa Factory) would be an advantage.

The perks…
We have excellent learning and development opportunities which include internal and external training, workshops and masterclasses, as well as coaching and mentoring. Our online learning platform (Flow) provides accredited training in Food Hygiene and Health and Safety as well as modules specific to your role.

We have many opportunities for advancement and promotions at all levels and have many success stories to share!

You can treat yourself, family and friends to special discounted rates from only £50 for accommodation, dining in our restaurants and 25% off in the Spa!

Being in such a beautiful location, work-life balance is important to us. That’s why we give you 28 days holiday, which increases with every year of service up to 33 days! You can also make the most of being next to the beach with discounted SUP and surf lessons with Surf Sanctuary.

We care about our team and their wellbeing and have an Employee Assistance Programme with Hospitality Action and offer discounted gym memberships for our team.

Introduce a new team member to The Headland and you will receive a £250 bonus EACH after just 1 month!

We love to celebrate and give recognition to our team whether it’s your birthday or Christmas you will receive a card and gift from us as a thank you. We also hold quarterly tea parties to celebrate successes and reward our hard-working team.

We provide you with uniform to ensure you are looking good and feeling great!

Whilst on duty you will be provided with free wholesome meals from our Samphire Kitchen team with a variety of choice every day!

We are delighted to offer all our team free car parking.
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