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Sofitel London Heathrow
Competitive Salary & Benefits
Longford, UK
star job
Sofitel London Heathrow
Competitive Salary & Benefits
Longford, UK
Careers with Sofitel London Heathrow
Spa Receptionist
Heathrow Airport, London, United Kingdom
Greater London
United Kingdom
Competitive Salary & Benefits
Full time, Part time
11 Jul 2018
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Award-winning luxury hotel directly connected to Heathrow Airport’s Terminal Five with 605 bedrooms & suites, 45 meeting rooms, five restaurants and bars and a luxury spa with a thermal suite.

The spa is responsible for the delivery of a wide array of luxurious spa treatments to both our hotel guests and day guests & visitors ensuring an exceptional experience every time. We have five treatment rooms including, one couples suite a full hydro suite, relaxation room & gym facilities.

Spa Receptionists:

Specifically, you will be responsible for:

- Ensuring a genuine &warm friendly welcome to all guests & visitors and making every guest feel important.
- Co-ordinating guests’ consultation records with the Therapists.
- Scheduling reservations of Spa services for guests and monitor availability of treatments to ensure a prompt service according to the relevant skills of the therapists.
- Organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
- Preparing the reception for the next shift. Ensuring all messages have been passed on and an adequate supply of all public information material is always available.
- Billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
- Completing daily opening procedures and checklists per relevant area daily.
- Assisting with administrative duties such as purchasing, receiving and inventory reporting.
- Showing a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
- Supervising and conducting the safe use of equipment in the spa and receive training to ensure that the correct standards are followed as per relevant legislation.
- Checking and maintain the changing rooms, hydro suite & relaxation rooms.
- Having full retail knowledge of products and prices charged and recognizing the importance of ‘sales’ in every aspect of their role.
Attending all training courses as deemed necessary by the Spa Manager.

Skills and Experience

- Previous Reception experience within a spa environment would be an advantage.
- Capable and dedicated to delivering high levels of guest care.
- A smart, polished and professional appearance.
- A positive attitude and excellent communication skills.
- Willingness to drive treatment & products sales.

What we offer:

- 5 days out of 7 - 40 hours per week. Mixed shifts between the hours of 07:30 and 21:30
- Staff uniform provided
- Meals provided on duty
- 28 days annual leave (pro rata for part-time)
- A friendly working team environment
- Working with a luxury treatment brand with full training provided
- Continuous training on new products and spa treatments
- Reduced parking rate for members of staff
- Staff incentive programme
- Discounted/preferential rates at hotels within Accor and Arora hotels
- Discount of 30% off food and beverage in Hotel dining outlets
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