Water Park Admissions Team Lead job with Legoland in Carlsbad, CA, United States | Leisure Opportunities
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Position Summary:
Acts as a point of contact between MCs and Supervisors. Supports the department Supervisors in the day to day running of Water Park Admissions. Responsible for day to day operations of Water Park Turnstiles, Ticket Windows, and guest recovery. Responsible for owning Mystery Visit scores within Water Park Admissions. Responsible for maintaining targeted employee engagement levels. Ensures company profit protection and PCI requirements are followed at all times within department.

Scope and Responsibilities:
1. Operations
- Responsible for Turnstile, Ticket Window, and Guest Services operations at the Water Park.
- Supports department strategy for guest recovery.
- Point of contact for Water Park Lifeguard, Retail, & F&B representatives.
- Works alongside Associates in high volume days.
- Ensures SOPs and competencies are up-to-date and correctly utilized.
- Ensures service audit goals are met.
- Covers opening & closing lead duties regularly.
- Ensure cabana check-in and entry processes are efficient.
- May cover both Admissions and Water Park Duty Manager shifts.
- May be cross-trained in other areas of Water Park Operations, including as a lifeguard.
- During off-season, covers Main Entrance Admissions and Guest Services Lead shifts.
- During off-season, assists with Events and Water Park operations as needed.

2. Marketing
- Point of contact for Special Events and Public Relations staffing needs for Water Park events.
- Point of contact for Promotions and Sales for implementing marketing initiatives at Water Park.
- Point of contact for Education Sales and Call Center; in particular regarding Cabana sales.
- Ensure clean, accurate, and professional presentation of all Water Park Admissions related items including inside and outside of office including “back of house,” entrance and exit areas, and signage.

3. Financial
- Responsible for Water Park Admissions department labor budget; day-to-day, weekly, monthly, quarterly, and year-to-date management of labor hours.
- Manage Lost & Found inventory and ensure it is brought to Main Entrance daily.
- Maintain full inventory of area radios, hand scanners, and other valuable items and tools.
- Work with Water Park management to order certain office supplies and equipment.
- Ensure all MCs comply with Merlin policy regarding tip reporting, till audits, money transport, and cash handling.

4. Development
- In charge of hiring Guest Services and Admissions Associate positions.
- Develop and deliver guest service and On-the-Job training materials.
- Maintain succession plan from Associate to Team Lead.
- Communicate regularly with team to establish and meet development goals.
- Responsible for PDP administration for Water Park MCs.

5. People
- Ensure targeted Wizard Wants to Know survey scores are met within Water Park Admissions.
- Maintain healthy turnover rate of Part Time and Full Time employees.
- Help develop, implement, and facilitate incentive programs for Water Park team.
- During off-season, take part in incentive programs at Main Entrance Admissions and special event operations.

Other:
(Specify any other requirements or restrictions that should be considered)
The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.
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