Attraction Operations Manager job with Legoland Discovery Centre in Tempe, Arizona, USA | Leisure Opportunities
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Careers with Legoland Discovery Centre
Attraction Operations Manager
Tempe, Arizona, USA
Tempe, Arizona, USA
Maricopa County
United States
Competitive
Full time
26 Mar 2019
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Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Arizona!

LEGOLAND Discovery Center Arizona is looking for an Attraction Operations Manager to join the team!

About The Role Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
• Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Ensure that the attraction is presented and maintained to corporate acceptable standards in all areas at all times.
• Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.
• Assume responsibilities of the General Manager in his/her absence, liaising with Senior Management when appropriate.
• Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
• Takes an active role in devising and implementing Customer Service strategy.
• Monitors standards of service and guest response to overall product, through observations and guest comments.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
• Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
• Perform other duties as assigned.

About You
We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.

This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

• Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
• Desire to work in fast-paced environments.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
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