Operations Manager job with The National Museum of the Royal Navy in Portsmouth, United Kingdom | Leisure Opportunities
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Careers with The National Museum of the Royal Navy
Operations Manager
Portsmouth, United Kingdom
£26,000 - £31,000
20 Oct 2017
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37.5 hours per week.

This is an exciting opportunity for an individual who is currently employed within a management role to support the General Manager to deliver an outstanding visitor experience and to contribute towards achieving key performance indicators to build future business resilience.

Key Responsibilities:
- Ensure all visitors are delighted and connect with our compelling stories across the Visitor Centre, NMRNP, HMS Victory, M.33, HMS Warrior and the open spaces.
- Support, develop and empower the Duty Management team to deliver our strategic aims including business resilience.
- Key Health and Safety role to ensure teams deliver safe working environments for staff, volunteers, visitors, wider business partners, etc.
- Support the General Manager and to deputise in their absence.

Key Opportunities:
- Work closely with Duty Managers and the Visitor Engagement Manager with the ability to make a difference to the visitor experience.
- Contribute to projects.
- Lead on change management of the Duty Manager team to enable them to deliver flexible working systems to suit visitor needs.
Knowledge/Experience:
Applicants must have previous experience of leading and motivating a large team due to the size and scope of this role/level of responsibility and must enjoy working in a fast-paced customer focused environment that is target driven.
An ability to prioritise tasks, effectively delegate and communicate (both verbal and written) is essential. The applicant must be able to demonstrate a passion for excellent visitor care and an eye on commercial awareness as well as being a team player.

For further details or an informal discussion regarding the role, please contact Molly Wilson team on 023 9272 8061 or molly.wilson@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified.

Applications are required by 5pm on Friday 20 October 2017.

Interviews will be held on Thursday 2 November 2017 in Portsmouth.

Click HERE to download role profile.
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