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2 Merlin Entertainments Plc jobs

Madame Tussauds
Competitive
Job location: San Francisco, CA, United States
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Job description:
Take a starring role with A-listers at Madame Tussauds San Francisco!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds San Francisco!

About The Role
The Technician is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. Working with the Technical team, you will be responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

* Minimum of 2 years of service industry experience in a technical/themed environment. Specific experience to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
2+ years of technical college. College degree preferred.

Other:
* While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.
* The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
apply now
The Dungeons
Competitive
Job location: San Francisco, CA, United States
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Job description:
We are The San Francisco Dungeon and we are part of the magical Merlin Entertainments!

Being scared has never been more fun. Do you have the Magic in you to create memorable experiences? Do you wish to cast a spell of fright, laughter, and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at The San Francisco Dungeon!

About The Role
Ensure the day-to-day delivery of world-class guest service, by contributing to and overseeing the smooth and safe running of all areas inside the attraction. Maintain exceptionally high theatrical performance standards within the department, through show and costume quality monitoring, confirming that the Performance Team delivers and exceeds Merlin’s standards of service. Assist the trainers through training and close performance work in areas such as * character development, physical and vocal performance, improvisation and Guest interaction while supporting the Performance Manager in maintaining a unique and memorable ‘guest experience’. Support the Operations Team by acting as a Duty Manager as needed.

* Lead the Performance Team in its goal of delivering unique, memorable and rewarding experiences to all our guests.
* Work closely with the Performance Manager to support and enhance the unique ‘guest experience’ including improvement on KPI scores and helping with new and seasonal show creation and implementation.
* Plan and run the daily routines of the Performance Team through the creation of ROTAs.
* Maintain the high levels of theatrical performance within the Dungeon, through continuous monitoring and evaluation of the team.
* Ensure the highest possible standards of guest service, presentation, technical operation and health and safety in all operational areas of the San Francisco Dungeon.
* Engage with the Performance Team on a daily basis, proactively and effectively, dealing with any problems, arising issues and other matters that are of relevance to the department while promoting honesty, integrity and professionalism.
* Help ensure the efficient operational running of the Performance Department through required administrative duties.
* Maintain confidentiality at all times with the Cluster Management Team.

Responsibilities:
* Assumes position of Duty Manager in rotation with Management Team; may also assume position of Trainer and Cash Controller as needed.
* Trained to cover all operational aspects and roles of the attraction.
* Direct and advise actors on presentations and the delivery in accordance with the vision of the Performance Manager.
* Develop new training workshops to be implemented in training sessions, and assist in the delivery of regular workshops for actors in areas such as character development, physical and vocal performance, improvisation, interaction, scripting and devising/sharing of new ideas, themes and issues.
* Assist in the recruitment and selection of performers within the attraction, helping co-ordinate actor auditions on a regular basis.
* Assist in the control of weekly payroll for staff within the Performance Department.
* Monitor and assist the Displays department with make-up supply levels, decorating for new shows, handle and care for props & costumes, and communicate when an issue or event disrupts the business.
* Monitors the standards of performance, key performance indicators, and guest response to overall product, through observations and guest comments.
* Communicates effectively with all team members on new procedures, policies and information.
* Facilitates the delivery of daily team briefings, as well as scheduled departmental meetings.
* Actively encourages and supports new and innovative ideas from all Team Members on how to improve the business.
* Ensures communication within the entire Operations and Performance Management Team is flowing freely at all times; allowing appropriate feedback to makes it way to all departments and Managers; including GM, Human Resources, Displays, Sales & Marketing, etc.
* Actively serves as a knowledgeable ambassador of Merlin’s core values and constantly encourages the Team to live and breathe the Merlin Way.

About You
Required
* Experience in management and/or trainer lead role
* Excellent communication and motivational skills
* Experience of maintaining flexibility and the highest level of service in high-pressure situations
* Great organization skills and ability to multi-task, detail-oriented and self-starter
* Ability to work with people from all levels of discipline, of varying ages, personalities and backgrounds
* Extensive knowledge of Microsoft Excel, Outlook and Word

Preferred
* Minimum 1 years supervisory/management experience in the entertainment industry; including a visitor attraction, theme park, museum, or theater environment
* Experience in the development of individuals and teams

About The Benefits
* Medical, Dental, Vision
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
The San Francisco Dungeon is an experience that will inform and entertain, is scary but fun, that sees the funny side of horror and is grippingly captivating. Humor sets Dungeons apart with this actor-led live shows as it trawls through history and brings every visitor face-to-face with the chilling truth of our past.

Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
apply now
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