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University College School is recruiting with Leisure Opportunities
executive job
£65,000 per annum
Job description:
The Commercial Director will lead and manage UCS Active - a private members fitness club - and will generate revenue from non-educational use of all UCS facilities.

This is an exciting opportunity for an entrepreneurial manager with strong commercial and leadership skills.

Experience in working within the leisure and fitness club industry is desirable, but not essential.

The fitness club is used fully by the UCS schools between the hours of 0800 -1800 during term time and the Commercial Director will have a strong working relationship with the Foundation Director of Sport.

The successful candidate will be an important member of the UCS Foundation Leadership Team and will need to bridge the gap between the educational and non-educational usage of UCS Facilities.

For full a full detailed job description please click here.

In order to complete an application form please follow the apply link now below.

Closing Date for Applications: 5pm 23rd January 2018

Interviews: 1 February 2018.

Start date June 2018

Please note that we reserve the right to interview candidates before the stated closing date; we would, therefore, welcome early applications.

UCS is fully committed to the safeguarding of children. All applicants for this post must be prepared to undergo child protection screening.
WWT
£78,000 p.a.
Job description:
Hours per week: Full-time (although flexible working arrangements can be considered)

As part of the Trust’s Management Board and reporting into the COO the Director of Operations will provide strategic leadership to develop and deliver the full potential of WWT’s UK Wetland Centres and other sites in providing amazing experiences and engagement for a range of visitors, conservation management of some of the UK's most outstanding wetland sites, and ensuring financial viability.

With a professional, dynamic and developing team in place and a solid strategy and foundation of business plans and frameworks to build on, the main priority of this role will be leading teams in implementing new ideas and initiatives. This is a challenging role demanding expertise in leadership of multi-site and multi-disciplinary teams of staff and volunteers, business planning and budget management.

The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands, are pioneers in saving wetland wildlife, and inspire everyone to value what healthy wetlands can achieve for people and nature. Our ten UK sites provide exceptional access to nationally or internationally important wetland reserves, most combined with wider visitor experiences including living collections of wetland birds and animals, boat and vehicle safaris, pond dipping, natural play spaces, art galleries and trails, cafes, shops and a wide variety of programmed seasonal events and activities. Our sites attract over one million visitors every year, including day visitors and members.

If you wish to find out more about our inspiring work please visit our website www.wwt.org.uk. If you wish to speak to someone in more detail about this role please contact Sheila Wilcox, Head of People on 01453 891211.

In return for your skill and dedication you’ll enjoy a wide range of benefits including:
- 25 days annual leave plus bank holidays increasing to 30 days after 5 years’ service
- Contributory pension scheme (conditions apply)
- Life assurance
- Free parking
- Child care voucher scheme
- Cycle to work scheme
- Free entry to all our centres

For more information, and to apply for the role, please click on ‘apply now’.

Closing date: 31st January 2018
Interview date: 6th February 2018

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
£60,000 - £65,000 per annum, dependent upon skills and experience
Job description:
Are you passionate about leading and developing a business improvement agenda?

Mytime Active are seeking an outstanding senior team member who will lead, develop, drive and deliver Mytime Active’s business improvement agenda; an agenda designed to contribute significantly to the achievement of Mytime Active’s strategic aims and objectives.

As Head of Business Improvement, you will join our business in a newly established role, establishing yourself confidently, professionally and quickly within the business to achieve demonstrable results by:

*Identifying, measuring, evaluating and implementing strategies which will maximise business performance and compliance
*Leading the project management of mobilisation and landing of major product development initiatives in collaboration with the Head of Product Development
*Evaluating and improving our customer journey
*Supporting the diversification and integration of Mytime Active as our core products and services grow, extend and innovate
*Initiating, developing and maintaining effective external facing relationships to enhance the *Mytime Active profile and brand, gaining opportunities to have a positive social impact on the community we serve as well as growing the business
*Championing Mytime Active’s business strategy and social agenda

In this new role, you will have the opportunity to:

*Raise standards, influencing how we deliver operationally as a business
*Facilitate transformational change to improve our proposition
*Lead and mobilise our key strategic projects
*Influence business plan and setting of key business objectives
About Us

Mytime Active is an award-winning social enterprise, with aspirations to make sure everybody in the communities we serve “Get more out of life”.

We have an ambitious strategy underway to transform us from a local authority facilities management company to a leader in community well-being and require the best talent to achieve this.

Mytime Active runs lifestyle preventative health services across the UK, whilst our leisure centres in the London Borough of Bromley offer swimming, gym facilities, ten pin bowling and much more.

With 16 great courses located in London, the Midlands & south coast, we are also the largest pay and play golf operator in the UK.

Benefits

In return, you get to work for a great company with a competitive salary and benefits package including:
*Stakeholder pension
*25 days annual leave plus bank holidays and holiday purchase scheme
*Free membership to Mytime Active Golf and Leisure for you and one other
*Discretionary incentive award scheme
*Exceptional achievement award scheme
*Employee discount & salary sacrifice scheme; and childcare vouchers
*Car allowance up to £3,400


How to Apply

Please apply with a CV and covering letter below, stating why your skills and experience make you ideal for this position.

For more information and details, please click here.
Competitive
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world-class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Product Excellence to join the LEGOLAND Florida Resort Team.

About the Head of Product Excellence role:
Reporting directly to the General Manager - LEGOLAND Florida Resort, the Head of Product Excellence is responsible for the effective development, implementation and measurement of quality initiatives and quality standards across the park, in order to provide the best guest experience. The role provides guidance, advice and management direction across the business with focus on key drivers to high satisfaction and recommendation, such as quality & number of experiences, employee engagement, queue processes, cleanliness & F&B experiences, monitoring issues that negatively impact the experiences and driving solutions.

Key Objectives include but are not limited to:
1. Develop and implement park-wide quality standard and customer service strategies – in conjunction with the GM, Ops Director and HR Director.

2. Use innovation and best practices to ensure LEGOLAND Florida Resort is an industry leading attraction with regards to customer service.

3. Continually review all key quality and guest satisfaction measurements to ensure they are relevant to the maximization of revenue via customer satisfaction and drive actions to ensure key KPIs exceed targeted scores. Continually review the formats and processes of communication with regards to the key measurements; ensure timely communication of key Stats to all departments; ensure weekly reporting to Merlin Entertainments

4. Development of a system of systematic objective analysis and evaluation of the service/product offered:
- Collaboration with the Ops Director to ensure monitoring of ride usage and availability, production of related technical and operational stats and regular assessment of queuing processes to maximum ridership;
- Collaboration with the Food & Beverage Director in the driving of an F&B customer service focused workgroup, system of quality analysis and benchmarking of LEGOLAND Florida Resort F&B products and services and collaboration in the creation of action plans aimed at the maximization of revenue and guest perception of Value for Money;
- Collaboration with the Maintenance Director and site department heads to conduct continuous improvement evaluations with regards to the product structure (areas in view and/or use of the public which needs improving/maintenance, etc.)

5. Monitor and recommend improvements to all site based on KPI survey collection and champion Mystery Shopper process across the park

About you:
- College degree (AA/BS/BA) required
- 7-10 years of experience within a guest/customer service environment
- Experience in a fast moving customer services orientated environment
- Proven ability to motivate a team to meet or exceed KPI targets surrounding Guest Satisfaction
- Ability to demonstrate initiatives that you have been involved in to improve quality and service
- Passion for the Guest/Customer Service environment
- Skilled in problem analysis, problem-solving and decision making
- Excel knowledge; extremely comfortable compiling and manipulating data
- Must possess outstanding written and verbal communication skills, as well as listening skills and reading skills
- Track record of working collaboratively with others to achieve desired results
- Innovation and strong leadership is a key requirement of the role, as well as strong negotiation skills and the ability to gain people’s support for an idea or initiative

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore, you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6-holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure.

We know this is a great place to work, but don’t just take our word for it.
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