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Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Human Resources Director to join the LEGOLAND Florida Resort Team.

About the Human Resources Director role:
Reporting directly to the General Manager - LEGOLAND Florida Resort, the HR director provides leadership and direction to develop and sustain the culture, values and environment, directs the development, implementation and administration of human resources programs, policies and procedures including staffing and employment, employee relations, employee communications, performance management, compensation, benefits and employee services, database and personnel records, orientation, training and organizational development, and continually evaluates human resources strategies and plans to position LEGOLAND Florida Resort as an employer of choice and compete successfully in the local and regional labor market.

Main responsibilities include but are not limited to:
In cooperation with Merlin Group HR, ensure LEGOLAND Florida Resort culture reflects the Merlin Way with an engaged and productive workforce.

* Ensure recruitment and staffing is delivered in line with business needs while positioning LEGOLAND Florida Resort as an employer of choice in the area.

* Maintain operational excellence in HR delivery including compensation/benefits, training and development, staffing, employee relations, HR system/payroll and other areas of HR.

* Strategic leadership in cooperation with the General Manager and Senior Leadership Team to achieve LEGOLAND Florida Resort short and long term goals.

* Lead the effort to define, develop and sustain the culture and values for the Resort. In cooperation with Group HR, ensures Merlin Way and Merlin initiatives are successfully launched and engrained into LEGOLAND Florida Resort.

* Develops, implements and directs training and development and employee communication programs that meet the needs of the organization and ensure alignment with cultural, strategic and operating objectives.

* Develops human resources strategies, operating plans and programs to support LEGOLAND Florida Resort’s human resources requirements. Sets goals and objectives, develops budgets and plans, and determines timelines to meet staffing and other human resources requirements. Executes plans and programs through effective leadership, utilization of internal and external resources, and project and people management. Establishes and directs activities and programs to maintain effective partnerships and communications with functional areas within the Resort.

* Manages the development and implementation of programs and procedures in the areas of staffing, orientation, employment, employee relations, training and development, organizational development, performance management, compensation, benefits, database and reporting, and personnel records. Ensures the continuous improvement and effective operation of all processes and functions to meet the needs of the organization.

* In cooperation with Merlin Group HR, ensures benefits and compensation are strategically aligned to attract and retain qualified employees. Works cooperatively with the Public Safety Manager and Health, Safety, and Security Director to share information related to workers’ compensation claims, safety and related matters that impact employment issues.

* Determines the organizational structure, budgeting and staffing requirements for the human resources division.

* Provides consultative input into organizational structure and development.

* Monitors turnover and other KPI stats and provides guidance and corrective action as needed.

* Manages performance management programs including PDP to ensure feedback is delivered and SMART objectives are set and managed.

* Develops, adapts and oversees HR systems, reporting and communication with payroll to ensure smooth and compliant processing.

* Contributes resources as needed to Global HR projects and task forces.

* Operates within proscribed budgetary and procedural guidelines to execute strategy, plans and programs through effective leadership, utilization of internal and external resources, and project and people management.

* Manages employee relations activities while maintaining a positive workplace culture and operations. Oversees formal people decisions and actions to ensure fair and consistent treatment of employees according to internal policies and regulatory requirements. Responds to employee issues according to internal procedures.

* Serves as a resource and coaches leaders on compensation decisions and performance management issues.

* Facilitates individual and group conflicts as needed. Responds to claims or related charges, conducts investigations, and takes appropriate action in accordance with internal procedures and legal requirements. Seeks the advice legal counsel as necessary.

* Ensures human resources policies, procedures and practices meet legal compliance with state and federal laws and requirements. Evaluates employment actions, demographics, benefits administration and wage and hour practices at LEGOLAND Florida Resort to ensure conformity with regulatory and reporting requirements (EEOC, FLSA, ERISA, COBRA, etc.). Takes or recommends corrective actions as necessary.

* Promotes and demonstrates Merlin and LEGOLAND’s culture and core values through words and actions. Exhibits the ability to work effectively as a team member to contribute to the strategic and cultural direction of the organization.

* Administers annual engagement survey “Wizard Wants to Know” ensuring maximum participation. Manages follow through and action planning to make sure results are used to create an optimal work environment of engaged staff.

* Ensures recognition programs are in place such as the Star Program to reward good performance and build an environment of celebrating success and great guest service.

* Responsible for all aspects of Health, Safety & Security within their Business units, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out and that safe working procedures are in place at all locations within their remits and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it.

* Responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported as appropriate to their line manager.

* Performs other duties as assigned.

About you:
* A bachelor’s degree in business, human resources, management or closely related field (or equivalent education and experience) is required. A human resources management certificate or designation as an SPHR is preferred. A master’s degree in business or closely related field is preferred.

* Requires at least ten years of progressive experience in human resources management, preferably in a theme park, attractions or service industries.

* Requires at least five years of management experience with significant personnel leadership and program management responsibility.

* Requires experience in championing organizational cultural transformation.

* Requires a track record of success in developing and implementing strategic and tactical human resources plans and programs.

* Requires in-depth knowledge in the areas of staffing and employment, employee relations, legal and regulatory compliance, conflict management, compensation, benefits, HR database and personnel records, training, and organizational development.

* Requires a working knowledge of budgeting and staffing projections. Ability to set and manage against objectives and schedules, and effectively coordinate and manage internal and external and resources.

* Requires strong team building, group facilitation, process improvement, and project management skills required.

* Requires the ability to build strategic partnerships and linkages with industry, community and business groups and sectors.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 124 attractions, 15 hotels, and 6 holiday villages in 25 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.
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Alliance Leisure
Alliance Leisure