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2 jobs found

£24,835 per annum
Job description:
Visitor Services Supervisor, Wakehurst (10 months FTC, Maternity Cover

We’re looking for an energetic, experienced leader to join our visitor services team at Wakehurst.

You’ll be at the forefront of delivering an engaging and unique visitor experience, inspiring your team to exceed visitors’ expectations by ensuring the consistent quality of our customer service through the stories we tell.

Hours of work: Full time
Contract Type: Fixed Term (FTA)
Contract end date: 10 Months
The salary will be £24,835 per annum, pro-rata.
Location: Wakehurst, West Sussex
Closing Date: 05/08/201


Royal Botanic Gardens Kew is the world leader in botanic science and conservation, with two leading visitor attractions, Kew Gardens and Wakehurst.

We use the power of our science and the rich diversity of our gardens to provide inspiration and understanding of why plants matter to everyone.

Wakehurst is Kew’s wild botanic garden in the Sussex High Weald. One of the South East’s leading visitor destinations, Wakehurst has 500 acres of formal gardens, wooded landscapes, nature reserves, and the world-leading Millennium Seed Bank conservation project.

With a vibrant programme of public events and educational activities, Wakehurst’s audiences are growing rapidly, and there are ambitious plans for future expansion.

You'll make sure that all of our visitors feel welcome and have outstanding and inspirational experiences of our science and conservation work. You’ll lead an engaged, skilled visitor facing team, delivering great service to visitors, promoting good communication across the site and a joined-up service provision. Leading from the front, you will coach and develop your team of staff and volunteers to ensure excellent service is woven throughout all aspects of the visitor journey in keeping with our ‘Spirit of Place’.

We offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training curriculum, generous annual leave entitlement for new starters, family-friendly policies, a choice of competitive pensions and flexible benefits scheme.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.
£29,695 - £32,811
Job description:
Build the success of High Lodge, Thetford Forest

As a Non-Ministerial Government Department, The Forestry Commission (FC) offers a valuable service to the nation. Managing and protecting woods and forests across the country, we are committed to ensuring that every generation will continue to enjoy the opportunities that these natural habitats afford. From recreation to providing a sustainable source of timber, our work is far-reaching and fascinating.

High Lodge, Thetford Forest is a key priority recreational facility. Sitting on the Suffolk/Norfolk border, this successful visitor attraction draws around 450,000 visitors every year. As an area of true natural beauty, High Lodge combines progressive and challenging cycling and walking trails,, while our more daring visitors enjoy adventurous pursuits such as Go-Ape Tree Top Adventure and Forest Segway, in which visitors can explore the Forest on an all-terrain Segway!

You will be central to the success of this exciting attraction, overseeing the day-to-day running of High Lodge and identifying new opportunities for income generation and business growth, while seeking to build and maintain a loyal visitor-base. Managing the Forest Centre team (which includes both permanent members of staff and contractual/seasonal employees), you will ensure our facilities and services are meeting the highest standards, and that the annual programme of events that you have planned is successful. Working with third-party businesses such as cycle hire and the onsite café, you will monitor performance and work in partnership to support business development. Ensuring our facilities (such as buildings, play areas and trails) are regularly inspected and maintained, you will put customer satisfaction and safety at the heart of your work.

As we will expect you to work collaboratively with both private and public service organisations, this position would be well-suited to someone with outstanding communication and partnership-building skills. Qualified to degree-standard (or equivalent) and with a background in managing facilities and events in the outdoor recreation environment, you will have a good understanding of relevant health and safety standards. With the capacity to get the best out of your people, you will thrive in this team if you are a motivated leader with a passion for developing and sustaining one of the UK’s most inspirational outdoor locations.
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Alliance Leisure
Alliance Leisure