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7 results

Warwickshire County Council is recruiting with Leisure Opportunities
star job
£27,668 - £30,153 pa
Job description:
About Us
The Country Parks Service operates a portfolio of 5 Country Parks and 3 Greenways across Warwickshire serving in excess of 900,000 visitors a year.

We’re looking for an enthusiastic and commercially aware individual to join our team, and lead the Ranger Service in the north.

As a member of the Country Parks management team, the Senior Ranger will support the development and delivery of the Country Parks business & management plans and the Council’s vision, values and strategic objectives.

You will be directly responsible for the Ranger Service and the day to day operational management and development of the parks in the north of the county to ensure the sites are high-quality destinations. The north Ranger team comprises 5 full time and 2 part time rangers plus seasonal staff, volunteers and contractors.

The north Parks comprise;
Kingsbury Water Park is the service hub for Warwickshire’s Country Parks and is one of the top visitor attractions in the West Midlands with a wide range of visitor activities, a diverse Fishery and is renowned for its birdlife. The Park lies on the River Tame and is bordered on the western edge by the Birmingham and Fazeley Canal. The Park comprises 620 acres including meadow, woodland and lakes attracting over 350,00 visitors each year.

Hartshill Hayes Country Park, covering 137 acres of ancient woodland and open hilltop has magnificent views across the Anker Valley. It’s a steep hilly woodland Park and is open every day of the year, except Christmas Day.

Pooley Country Park is 154 acres, one-third of which is a designated Site of Special Scientific Interest, contains several pools caused by mining subsidence and has woodland habitats. Situated on the Coventry canal, the Park and is open every day of the year, except Christmas Day.

The Role
- Ensure the Parks are maintained to a high standard to meet customer expectations, generating repeat visits. You will be expected to develop and maintain positive relations with all partners, and neighbours associated with the sites including business concessions, community enterprises, Friends Groups, and parish councils.
- Working within a team, and in all-weathers, you’ll be promoting and assisting visitors’ enjoyment of the countryside.
- To devise and deliver work programmes through the ranger team, volunteers and partners. Travelling around the Parks, and the county as required, you’ll take the lead in supervising & developing the team of rangers ensuring service objectives and individual appraisal targets are met.
- Responsible for ensuring health and safety of the public, staff, volunteers and contractors across the north sites.
- To contribute ideas towards events; deliver and provide information on activities.
- Oversee the review and implementation of management plans for the northern sites.

Skills, Knowledge & Experience
You will be qualified to degree level in countryside or recreation management; possess an applied knowledge of conservation, recreation and countryside issues and have well developed practical countryside skills. As you’ll be managing a variety of relationships it’s important you have strong communication skills.

To be able to demonstrate significant experience of managing staff, volunteers and contractors in a countryside or outdoor leisure environment.

To have a sound understanding of current health & safety legislation and implementing and writing risk assessments.

Understanding and knowledge of local government priorities and practices.

Ability to develop and monitor multifaceted management plans.

To communicate effectively across all levels and to be diplomatic, politically and commercially aware, but also results driven.

Competent with IT systems including Microsoft office including email, excel and word and social media.

It’s essential that you are willing and able to work occasional week-ends and Bank Holidays. You will have good leadership skills and the ability to build consensus and work collaboratively. Strong problem-solving skills and the ability to work under pressure are also required.

Additional Information
You will be based at Kingsbury Water Park, Sutton Coldfield.
There is a requirement to be on-call for alarms and out of hours incidents for which a call out fee is paid.
A relocation package is offered.
Crealy Great Adventure Park and Resort is recruiting with Leisure Opportunities
star job
Up to £30,000 pa
Job description:
An exciting opportunity as an Experienced Head Animal Keeper has become available at Crealy Adventure Park and Resort.

This role offers a competitive salary, inclusion in the company’s bonus and pension schemes and the opportunity to further your career within the animal and zoological world.

About us:
Crealy Great Adventure Park and Resort is the Southwest’s largest family theme park attraction and is home to over 60 rides and attractions, live shows and a zoo. Set in over 100 acres of countryside the multi-award winning business also consists of a large luxury lodge and camping park that includes uniquely themed accommodation with a variety of entertainment, sports and leisure facilities.

About the role:
You will be responsible for overseeing the day to day running of the resort’s animal business.

Adopting a ‘hands-on’ operational approach you will lead, support and assist the animal keeping team; ensuring best practice, and compliance with Health and Safety regulations.

You will have a consistent and continuous performance to improve the overall animal management standards as well as delivering the best possible guest experience in line with our ‘Customer Promise’.

You will also have a very active role in future development of the animal department during this new and exciting period.

About you:
As well as being responsible for your department, you will also be a key member of the resort’s Senior Management Team.

You will need to be hard working, physically fit, enthusiastic and reliable.

You will need to be organised, have a good level of understanding of animal behaviour, possess strong communication and computer skills as well as be efficient with time management.

You will have a minimum of 5 years zoo keeping/animal welfare experience, plus proven people management skills. You will also have relevant industry qualifications.

In return, we offer a competitive salary, inclusion in the company’s bonus and pension schemes and the opportunity to further your career within the animal and zoological world.

This role is full-time and permanent position. Working 5 days out of 7 which will include some weekends and bank holidays.

On-site accommodation can be available with this post, if required.

Salary and benefits pack disclosed after application.
Woburn Safari Park is recruiting with Leisure Opportunities
star job
Job description:
Woburn Safari Park is home to some of the world’s most magnificent and endangered animals. The park consists of a Foot Safari, Road Safari, Retail, Catering, VIP Experiences and Woburn Go Ape and is enjoyed by over 500,000 visitors per year looking for a fun day out. It is also home to The Safari Lodge, a unique events venue.

We have created a brand new role of Visitor Experience & Site Support Manager to develop, lead and manage the delivery of an outstanding visitor journey that will enhance the reputation of Woburn Safari Park as a leader in its field.

We are looking for a proactive and outgoing senior manager, who can improve the parks operations and service levels to ensure that our visitors have the best possible experience.

Using your excellent organisation and communication skills; you will line manage the admissions team and be the primary management contact for visitors throughout their time with us and beyond, responding to queries and supporting team members across departments, bringing excellent service to the fore.

You will be able to demonstrate significant experience within in a face to face communications role that is customer service centric. Proven people management experience, excellent interpersonal and influencing skills and the ability to bring visitor comments to a successful resolution are essential. You may also hold a recognised customer service qualification or a SIA certificate. You may also have relevant experience obtained from a wider background.

A full clean driving licence is required.

Due to the seasonal nature of this role, a flexible approach to working hours would be beneficial. The role is full time and ideally working 6 days out of 7 March to August, and 4 days out of 7 September to February, including weekends and bank Holidays.

Closing date: 24th November 2017
Proposed interview date: 30th November 2017.
Job description:
We are The Blackpool Cluster and we are part of the magical Merlin Entertainments!

Six of the most prestigious and exciting visitor attractions in the North West seek a charismatic, out of the box thinker to lead the way through the next exciting chapter at the Blackpool Cluster. With brands including SEA LIFE, Madame Tussauds, Blackpool Tower Dungeon and, of course, the iconic Blackpool Tower itself, your scope for creativity is unlimited. With your team of sales and marketing superstars behind you, you will drive the marketing strategy through multiple channels including promotions, online and social media, PR, and trade sales aiming to boost volume and increase the Clusters market share in the North West.

Our ideal Head of Marketing is an experienced marketing and people manager who is comfortable working with a wide range of stake holders. This role will require you to work your marketing magic with everyone from our General Managers, our Council stakeholders and of course the most important people of all, our guests! Ideally, you will have relevant qualifications such as a CIM Post Graduate qualification or a marketing degree and you will be able to demonstrate with confidence your experience of driving revenue and delivering a return on investment, preferably within a multi-brand or multi-site environment.

This is a unique opportunity working with well known and loved global brands and the right person will make a real impact as part of the senior leadership team. Apply now to be considered for this exciting role or call 077404 33524 for a confidential chat.

This role is Full Time, Permanent, averaging 37.5 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary and 33 days holiday you can look forward to enjoying a great benefits package including Private Medical cover, a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!
Up to £30,000 pa
Job description:
A unique opportunity has become available to become a Retail Operations Manager at the southwest's largest family theme park attraction, Crealy Adventure Park and Resort.

This exciting and challenging opportunity invites you to become a contributing member of the park's senior management team.

About us:
Crealy Great Adventure Park and Resort is the southwest’s largest family theme park attraction and is home to over 60 rides and attractions, live shows and a zoo. Set in over 100 acres of countryside, the multi-award winning business also consists of a large luxury lodge and camping park that includes uniquely themed accommodation with a variety of entertainment, sports and leisure facilities.

About The Role: We are now looking for an experienced Retail Operations Manager with a proven record to join our Senior Management Team.

The Retail Operations Manager will be responsible for the entire day-to-day smooth and profitable operation of all retail areas across the resort. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team.

* Manage the day-to-day operation of the Resorts entire retail areas, ensuring efficiency, safety and world-class service.
* Recruit, train, manage and inspire a team of up to 15 people.
* Meet secondary spend, Key Performance Indicators (KPI), and mystery shop visit targets.
* Assist with the implementation of any cost control measures in all retail spend areas, to ensure the maximisation of profit at all times.
* Create a display and merchandising plan that maintains the highest of standards, product mix to showcase products through excellent visual merchandising.
* Ensure the merchandising and display stock levels and replenishment is carried out consistently.
* Accountable for all aspects of stock control.
* Oversee the timing of the stock orders to maximize key trading periods factoring in the lead times.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the company’s values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the company’s health and safety guidelines and policy.
* All other duties as assigned.

About you:
It goes without saying that the right candidate will be smart, confident and approachable, they will also be knowledgeable, fun, loving and genuine.

As well as strong organisational skills, you will need to be flexible and exhibit the ability to multi-task.

You will be an exceptional communicator and will have strong relationships with both internal team members as well as external contacts such as suppliers.

You will be expected to role model leadership behaviours and lead by example at all times and to work by company standards and guidelines.

A positive commitment to development themselves is essential;
* Minimum of 3 years of retail management experience required preferably in the leisure industry either at a substantial visitor attraction, theme park or large holiday park environment.
* Knowledge of basic computer skills including Microsoft Office - Excel, Outlook, and Word.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* You will need to be organised and be used to planning ahead.
* Desire to work in fast-paced, high-pressure environment.
* Commercially astute with an entrepreneurial flair.
* Have a keen eye for detail.
* A natural leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Other Job Requirements:
* Must be willing to work flexible hours, including evenings and weekends to support park operations.
* May require some domestic travel
* Must have a valid driver’s licence

On-site accommodation can be available with this post if required.

Salary and benefits pack disclosed after application.
Only 1 day left to apply!
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world-class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Product Excellence to join the LEGOLAND Florida Resort Team.

About the Head of Product Excellence role:

Reporting directly to the General Manager - LEGOLAND Florida Resort, the Head of Product Excellence is responsible for the effective development, implementation and measurement of quality initiatives and quality standards across the park, in order to provide the best guest experience. The role provides guidance, advice and management direction across the business with focus on key drivers to high satisfaction and recommendation, such as quality & number of experiences, employee engagement, queue processes, cleanliness & F&B experiences, monitoring issues that negatively impact the experiences and driving solutions.

About you:
- College degree (AA/BS/BA) required
- 7-10 years of experience within a guest/customer service environment
- Experience in a fast moving customer services orientated environment
- Proven ability to motivate a team to meet or exceed KPI targets surrounding Guest Satisfaction
- Ability to demonstrate initiatives that you have been involved in to improve quality and service
- Passion for the Guest/Customer Service environment
- Skilled in problem analysis, problem-solving and decision making
- Excel knowledge; extremely comfortable compiling and manipulating data
- Must possess outstanding written and verbal communication skills, as well as listening skills and reading skills
- Track record of working collaboratively with others to achieve desired results
- Innovation and strong leadership is a key requirement of the role, as well as strong negotiation skills and the ability to gain people’s support for an idea or initiative

Other Requirements:
- Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive
- Intermittent and prolonged standing and walking to move about the park site, and interact with employees
- Finger dexterity sufficient to complete paperwork activities and to use a computer
- Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive
- Hearing sufficient to communicate with individuals in person and by telephone
- Various inside and outside locations with varying temperatures and floor surfaces
- Must be willing to work flexible hours, including evenings, holidays, and weekends to support park operations
- Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes
- Must have or be able to get a valid passport and relevant travel visas. Requires travel domestically and internationally

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore, you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6-holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. click on ‘apply now’.
Only 2 days left to apply!
Job description:
Scope of Job
Serves as point of contact and acts as representative for executive both internally and externally to contacts, agencies, government officials and local business community. Performs project management work as well as administrative and organizational operational support. Ability to process sensitive and complex material, analyze and distill information into a presentable and logical format.

- Communications and Liaison Role: Evaluates courses of action and makes decisions regarding appropriate responses to contacts, including referral to others as needed. Acts as a resource, point of contact, and information source; serves as representative in response to incoming and outgoing internal and external affairs.

- Executive Support Role: Drafts or writes letters, memoranda, e-mails, and reports to support communications, planning, organizational, policy and other initiatives. Arranges and coordinates meetings, conferences, conference calls, domestic and international travel, and the visits of company VIPs and other key executives including accommodations and transportation. Prepares itineraries, maintains schedules and calendars, and prepares agendas and support materials for meetings. Takes minutes of meetings and maintains confidential records and files. Possesses ability to be proactive and self-motivating.

- Administrative Role: Initiates organizing executive office files. Develops and implements systems, methods and procedures to track and manage contacts, projects, information, and records. Utilizes initiative, organizational, and follow-through skills to ensure timely and appropriate response, follow-up and closure. Continuously evaluates administrative support systems to increase productivity and improve operational effectiveness.

- Management Support: Facilitates the development and implementation of policies, procedures, and processes to support management and business objectives. Serves as a partner, advisor and confidant to assist the General Manager in the management of people, facilities, financial, and corporate affairs. Must be able to take information and summarize into presentations to convey key messages. Prepares and coordinates requests for information, key tasks, projects and other activities to support the management function. Provides support to the Director team as needed for projects and special assignments, e.g. calendar management and travel arrangements.

- Operational Support: Provides general office operational support for LEGOLAND California Resort including office management and supervision of the reception area, kitchen and mail room. Assists other divisions, as requested, in operational tasks and special projects.

- Flexibility: Willing to take on all levels of responsibility from clerical to data analysis and project management. Professional demeanor while building effective casual relationships both within LEGOLAND California Resort and in the community. Ability to develop and deliver presentations as well as set up for meeting and perform all levels of tasks. Requires ability to interpret information and present key ideas in a cohesive manner with little direction.

Requirements - Background & Experience
- Requires at least two years of progressive administrative experience, with at least five years working directly for a senior manager or corporate executive.
- Requires excellent people skills, including strong interpersonal skills, the ability to build and maintain positive and supportive working relationships, and excellent customer service skills.
- Must be able to maintain an approachable and friendly demeanor with competing priorities and demands.
- Requires the incumbent to be flexible, adaptable, responsive, and able to work effectively with multiple priorities and diverse work styles.
- Requires excellent judgment, discretion, and the ability to maintain confidentiality and make decisions in the absence of the General Manager.
- Requires exceptional verbal and written communication skills.
- Effective organizational and problem solving skills with the ability to set-up, automate and track contacts, data and information required.
- Must be able to self-initiate activities, coordinate tasks, and exhibit strong project management and follow-up skills.
- Requires intellectual and analytical skills to take information and distill key messages without supervision.
- Requires independent work ethic and strong thinking skills.
- Strong computer skills are necessary; expertise in Microsoft Office products (Word, Access, Excel, and PowerPoint) and other PC software required.
- Knowledge of office support functions and equipment required.

- High school diploma or general education degree (GED).
- Some college or post-secondary education preferred.

Other Requirements:
- Must be willing to work flexible hours, including evenings and weekends to support park operations.
- Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S. and internationally.
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