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24 jobs found

Planning Solutions Limited is recruiting with Leisure Opportunities
star job
up to £35,000 per annum depending on experience
Job location: Spalding (Relocation Packages Available), United Kingdom
Spalding
Lincolnshire
United Kingdom
05 Apr 2018
Job description:
Unique Adventure Land Attraction

We are seeking to recruit a dynamic General Manager to manage this new unique leisure attraction and lead our team in this exciting venture in Spalding, Lincolnshire.

Set in the heart of a busy shopping centre, this is a new exciting leisure experience and American style diner and party rooms.

Previous experience of working in a family-friendly leisure environment would be an advantage.

If you are a motivated individual and can drive the commercial success of the attraction and exceed customer service expectations and have an eye for detail, this may just be the opportunity you are looking for.

The attraction is set to open in early summer and we are looking to have the General Manager in place to play a key role in the recruitment selection and business startup.

This role offers a competitive salary and benefits package, with relocation packages available for the right candidate.

A full job description is available by clicking here.

If you have the ambition, skills and experience for this role, please send your cv and covering letter to Chris Sturdy, Regional Manager by clicking Apply Now below.
Titanic Belfast is recruiting with Leisure Opportunities
star job
Competitive Salary & Benefits
Job location: Belfast, UK
Belfast
Belfast
United Kingdom
09 Apr 2018
Job description:
Background

TBL International is an umbrella organisation that operates attractions and venues across the tourism, business and leisure sectors. Its flagship venue Titanic Belfast, located on the exact spot where the RMS Titanic was built and launched in Belfast, Northern Ireland, has welcomed approx. 4.5 million visitors since opening in 2012 and was crowned the World’s Leading Tourist Attraction in 2016. Encompassing a nine-gallery interpretative visitor experience, dedicated conference and banqueting facilities, an exhibition gallery, education facilities, retail outlets and three dedicated themed eateries, Titanic Belfast has transformed the tourism landscape in Northern Ireland.

TBL International’s portfolio of venues also includes SS Nomadic, the last remaining White Star Line vessel in the world which operates as a unique heritage event space and visitor attraction, as well as the Titanic Exhibition Centre, a 6,000 square metre space for exhibitions, sporting events and large-scale banquets. All three venues are located in Belfast’s Titanic Quarter, a thriving part of the city full of industrial and maritime heritage.

Role Description

Role: Director of Operations
Responsible to: The Chief Executive
Role Purpose:

The Director of Operations, part of the TBL International Directorate Team, has responsibility for the smooth and profitable operations of Titanic Belfast, SS Nomadic and the Titanic Exhibition Centre (TEC). As well as the development and mobilisation of any new ventures that TBL enter into.

As part of the senior leadership team you will lead the Operations and Fulfilment Department, you will drive standards whilst challenging operating costs and ensuring all teams deliver best value. You will also have direct responsibility for the following core departments within the organisation: Venue Management, including Facilities and IT, Visitor Attraction and Hospitality.

Main Job Tasks and Responsibilities

Core Responsibilities:

- Direct Management responsibility for the following sections: Visitor Attraction, Facilities Management (through the TB Venue Manager), IT, Hospitality, TEC (through the Venue Manager).
- Work alongside the Divisional CEO and the Divisional Director of Finance and Sales as part of the Directorate Team, in a collaborative manner, ensuring effective flow of information that will inform strategic planning.
- In conjunction with the Operation and Fulfilment Senior Executive Team (SET), to develop and deliver an annual operations plan and budget for Titanic Belfast, Nomadic and TEC.
- To drive departments to meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labour costs, costs of sale, and other expenses. Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximisation of profit at all times.
- To set and monitor service standards across all areas of operations.
- To work with the facilities department in the planning and implementation of a building system and fabric life cycle replacement programme.
- Overall responsibility for the development and maintenance of the organisation’s Customer Service Strategy to include – Customer Charter, Complaints procedure, Customer Service Training, Ensuring that the core products meet the 5-star standards set out in the strategic plan.
- Lead officer in regards to the organisations strategies for Health and Safety, Security, Risk Management, emergency and incident handling.
- Responsible for supporting members of SET and the Venue Manager in ensuring legislative compliance across the organisation.
- Responsible for ensuring Business Continuity and disaster recovery plans are developed and reviewed in line with up to date industry information, intelligence and best practice.
- Responsible for leading new business set-up and organisational integration in relation to operations and fulfilment.
- Developing and reviewing Disability Access Strategies in line with industry best practice.
- Responsible for contract management and best value across all venues – Cleaning, Security in conjunction with the site venue managers.
- Work alongside the Divisional Director of Finance and Sales in the areas of IT, system development and management across the organisations.
- Maintaining an awareness of external factors which impact the business.
- To collaborate with internal stakeholders to create, develop and implement ideas, events and initiatives to drive revenue growth.
- To conduct staff performance review meeting and identify training needs.
- To maintain the company time and attendance system for your department.

Core Directorate Responsibilities

- Responsible for setting the strategic direction of the organisation.
- Developing, reviewing and monitoring company policy.
- Responsible for the generation and development of business development opportunities.
- With support from Senior Executive Team, the Directorate Team will approve and oversee the implementation of any necessary capital investment programmes.
- To provide strategic leadership, total business direction and tactical decision making.
- To review business results and monitor KPIs across all areas of the organisation.
- In conjunction with the Senior Executive Team, to be responsible for the development, monitoring and delivery of the Strategic Business and Marketing Plan for all TBL business.
- Monitoring overall expenditure against approved budgets.
- To challenge existing operating models and explore new company policy initiatives.
- To provide gap analysis for all areas of operation.
- To inform the chairman and board when required.
- To manage the relationship with Titanic Foundation Ltd. And Titanic Belfast’s Stakeholders.
- To provide external context within the operating environment.
- The above reflects the main elements associated with this position. It is not intended to be exclusive or exhaustive.

Person Specification

Essential Criteria

All applicants must be able to demonstrate the following, by the closing date:
1. A third level qualification or equivalent
2. Experience of successfully leading an operations / facilities or commercial function within a fast-paced multi-disciplined commercial organisation
3. A proven track record of working collaboratively with senior management in successfully achieving challenging corporate objectives and KPIs
4. A proven track record at senior management level of business planning, setting financial targets and managing associated budgets, with a demonstrable understanding of the commercial realities.

Core Competencies

1. Leadership and Relationship Management
2. Communication and Influencing
3. Strategic Thinking
4. Results Driven
5. Decision Making and Problem Solving

Desirable Criteria

- Knowledge of the Northern Ireland hospitality, exhibition, and leisure and tourism sectors.
- Previous track record of working with Tourism Agencies.
- Proven experience of capital investment programme roll out.

Competitive salary and benefits package. For more information and details on how to make an application please click 'Apply Now'

The deadline for return of completed applications is strictly 9am on Monday 14th May 2018.
First Interviews will be held on Tuesday 22nd May 2018 with any additional interview arrangements to be advised.

TBL International Limited is an Equal Opportunities Employer.
Competitive Salary & Benefits
Job location: Woburn Abbey, Milton Keynes, UK
Woburn Abbey, Milton Keynes
Central Bedfordshire
United Kingdom
26 Apr 2018
Job description:
Woburn Abbey forms part of the Bedford Estates and is a leading visitor attraction and the private residence of the Duke and Duchess of Bedford.

We have an exciting opportunity for an experienced Visitor Experience Manager to be responsible for the successful management of the Abbey visitor services team.

The Visitor Experience Manager will be accountable for managing all operational activities whilst ensuring the delivery of an exceptional visitor experience including managing, planning and delivering events.

In addition, the role will be instrumental in the delivery of the Abbey master plan, a planned multi-million pound refurbishment programme for the Abbey and visitor services.

The ideal candidate should be able to demonstrate strong interpersonal skills, be performance driven and possess excellent organisational and planning skills. In addition, they should be educated to degree level and have previous experience within a similar role.

Benefits

- Free entry into the Woburn Abbey and Woburn Safari Park
- Courtesy rounds of golf at The Woburn Golf Club, subject to availability and handicap
- Discounts on selected items within the retail areas of the Abbey, Safari Park and Golf Club
- Discounted food at The Woburn Hotel, Safari Park, Golf Club and the Duchess Tea Rooms
- Annual leave entitlement increasing with service
- Venue hire discount at the Sculpture Gallery, subject to availability
- Health Cash Plan with Simply Health at preferential rates
- Life Assurance Cover


This position is permanent, full time working 40 hours per week.
Circa £30,000
Job location: Tamworth, UK
Tamworth
Staffordshire
United Kingdom
25 Apr 2018
Job description:
This is a brand new role and a hugely exciting opportunity to join the senior management team at the SnowDome, the ultimate snow, ice and leisure experience!

We are looking for a highly motivated and experienced manager, who can lead and develop a team of Operational Managers. The right candidate will oversee and be responsible for the day to day operational excellence of the venue, your focus will be maximising the experience for each and every guest visiting this vibrant and unique destination venue.

You will be a strong advocate of a proactive approach to the day to day management of the venue and you will be an excellent problem solver. With a solid understanding of health and safety considerations, the ideal candidate will be highly detail orientated and lead by that example.

You will be a true people person with excellent communication skills, with the ability to make strong positive connections amongst your peers. The right candidate will be a positive influencer of change and evolution, you will be able to work as part of a team to provide the highest possible operational standards and continue to evolve a strong service led culture across the venue.

A large part of the role will also be overseeing and managing key events throughout the seasonal calendar, experience in event management is preferred but not essential.

This is a permanent full time role, to include evenings, weekends and busy holiday periods. Packages in the region of £30k, based on experience.

Please apply with a current CV and covering letter below.
Competitive Salary & Benefits
Job location: Manchester, UK
Manchester
Greater Manchester
United Kingdom
18 Apr 2018
Job description:
An experienced Bowling Technician is sought to work within a diverse leisure business working at the busy Flag Ship site Namco Funscape The Trafford Centre

Within the role your responsibilities will include:

- Daily routine maintenance of the GX98 pinsetters
- Training and Development of the current technical team
- Instil and maintain high standards of pinsetter maintenance
- Ensure the pinsetters remain operationally sound especially during peak periods
- Ensuring Health & Safety procedures are adhered to at all times
- Organisation of the workshop area
- Working with a set budget for spares and ordering of replacement parts

Skills:

Previous experience working with GX pinsetters would be advantageous but not essential.

You will be an excellent communicator, having the ability to drive and inspire the technical team to achieve high maintenance standards.

With a ‘hands-on’ approach you will acquaint yourself with all processes within the Bowling operation on site making efficiencies and increasing effectiveness wherever possible.

Operating in the leisure environment the business opens and operates daily 364 days a year with key trading times being evenings, weekends and school holidays. As a result, the role demands flexibility.

Company Profile:

Namco UK Ltd. is part of the Bandai Namco group of companies a listed company that operates across the globe. The main business units of the worldwide group are toy and hobby products, game software and amusement facilities however in the UK Namco UK Ltd operates leased large scale multi leisure facilities and significant revenue share contracts.
£33,065
Job location: London, UK
London
Greater London
United Kingdom
17 Apr 2018
Job description:
An exciting opportunity has arisen for a Retail, Admissions & Membership Manager to deliver a high quality operation at WWT London Wetland Centre. By joining our team you will become part of something amazing and you will be a key contributor to providing our visitors with a warm and genuine welcome and an unforgettable experience. In this way you will make a difference by connecting people and wetlands.

Your responsibilities will include:

- The daily operation of a Retail, Admissions & Membership business
- Delivering excellent standards of customer service
- Leading and inspiring your diverse team of people to perform at their best
- The creative and seasonal merchandising of product ranges
- Driving sales and maximising profit to be invested into our conservation work


You will already be:

- An enthusiastic and highly motivated individual with a flair for presentation and delivering excellent customer service
- Experienced in managing high-quality retail visitor services and visitor centre operation
- A strong leader possessing communication, planning and organisational ability

In return for your hard work and dedication, you’ll enjoy a wide range of benefits including:

- 25 days annual leave plus bank holidays
- Free parking
- Contributory company pension scheme
- Life assurance
- Free entry to all our centres plus many more


The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors, a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.

For more information, and to apply, please click 'Apply Now' below.
£35,780 per annum
Job location: Lancashire, UK
Lancashire
Lancashire
United Kingdom
17 Apr 2018
Job description:
This is a two-year fixed term post (with the prospect of becoming a permanent role at the end of the two year period).

37.5 hours per week to be worked on a rota basis to include weekends and bank holidays, in line with business requirements.

Martin Mere Wetland Centre, in Lancashire is home to one of the UK’s flagship nature reserves. The centre also houses a captive collection of wetland wildlife and provides outdoor activities such as a canoe safari, adventure playgrounds and pond dipping. We are seeking someone to help us offer even more amazing, surprising, inspiring and engaging experiences for over 200,000 visitors every year. 

Are you an outgoing, creative, proactive and organised senior manager with experience of working in a large visitor attraction?  In this exciting position, you’ll be responsible for overseeing marketing, learning, events, retail and admissions teams, including volunteers.  You’ll need excellent leadership qualities, as well as customer service skills, commercial acumen and, ideally, some level of experience in all of the areas you’ll be overseeing. Crucially, you’ll be a brilliant communicator and team player, comfortably working across departments to achieve your goals.

The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.

In return for your hard work and dedication, you’ll enjoy a wide range of benefits including:

- 25 days annual leave plus bank holidays increasing to 30 days after 5 years
- Contributory pension scheme (conditions apply)
- Life assurance
- Free parking
- Childcare voucher scheme


For more information, and to apply please click 'Apply Now' below.
Competitive
Job location: Chessington, UK
Chessington
Greater London
United Kingdom
12 Apr 2018
Job description:
We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park.

Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We require a Technical Lead to join the Merlin Digital – F21 Programme team. This role will be based primarily within the Surrey / Hampshire area. This is an excellent opportunity to work in an exciting and thrilling environment.

Reporting into the Global Finance Transformation Manager and liaising closely with the Group Programme Director, the Technical Lead will be responsible for delivering the Finance21 integration solution which will be key in optimising new global finance processes supported by quality data. This role will drive the technology initiative for integration through assisting stakeholders in defining needs and opportunities.

Serving as Project Manager for the Digital work stream, you will work in partnership with business and IT disciplines to lead the project from initiation through to implementation and rollout, overseeing strategy, structure, budget, and schedule and staffing requirements; whilst ensuring the work stream is completed in accordance with PMO and technical governance needed relevant to Merlin guidelines.

We are looking for the following skills and experience…
* You will have gained extensive experience of SOA/EAI/Middleware architecture, design and implementation. In addition, MuleSoft full life cycle implementation experience from requirements gathering/analysis to Go-Live and Post production support would be highly beneficial.
* With key project management / project execution experience, you will have a strong track record of managing teams in driving complex integration projects.
* Finance ERP knowledge, preferably NetSuite or similar is also key.
* You will be a motivated, results driven problem solver who works well in team environment.
* Demonstrating good presentation and communication skills, you will have the ability to work cross - functionally with international teams and management on all levels.
* Experience in Stakeholder Management is key.
* Regular travel to London and our other business sites will also be required.

The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Competitive
Job location: The Orlando Cluster, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
We are The Orlando Cluster, and we part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Orlando, Madame Tussuads Orlando, and The Orlando Eye!

About The Role
As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) targets for the attraction.

Responsibilities:
* Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets.
* Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college course work preferred.
About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND California Resort One, United States
California, USA
United States
12 Apr 2018
Job description:
Position Summary:
Works under the direction of the Lead Gardener and Irrigation Specialist and is responsible for maintaining landscape and hardscaped areas. All functions are performed in accordance with Landscape department and LEGOLAND policies, practice and procedures. Tasks performed include mowing, edging, pruning, hedging, weed/pest control and minor irrigation repair and monitoring. Operates hand tools and power equipment in a safe, reliable manner. Performs other maintenance functions within the theme park and assists other maintenance MCs as deemed necessary by the Lead Gardener or Landscape Supervisor.

Scope and Responsibilities:
* Uses assigned tools and power equipment in a safe and prescribed manner, avoiding misuse, breakage or loss.
* Reports broken or missing tools to immediate supervisor.
* Loads and Unloads work vehicles.
* Performs prescribed maintenance procedures as directed such as: mowing, edging, pruning, hedging, raking, sweeping, manual weeding and pest control.
* Applies granular chemicals and fertilizers after proper training and under the supervision of the Lead Gardener.
* Completes assigned tasks in a timely manner.
* Keeps tools, machines, and all other company equipment in clean and proper working order.
* Keeps safety as #1 priority.
* Completes daily time and material (T&M) cards prior to leaving property.
* Maintains liaison with fellow maintenance employees and other departments.
* Performs related maintenance work as deemed necessary or required.
* Is attentive to the safety of self, fellow MCs and the public.
* Attends weekly staff meetings.

Background and Experience:
Requires a minimum of one year of experience or equivalent education in the landscape field. Requires some knowledge of common landscape, trees, plants and groundcover; proper horticultural practices and procedures; common irrigation materials and methods. Requires some knowledge of job requirements and the essential tools and equipment required to perform the above responsibilities. Requires the ability to observe and remember details. Ability to understand and follow directions in the English language. Requires the ability to maintain a friendly, polite, service oriented demeanour. Also required to interact with the public and fellow MCs.

Education:
High school graduate or General Education Degree (or equivalent education and experience) is required.

Other Requirements:
* Must be willing to work flexible hours, including evenings and weekends to support park operations.
* Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
Competitive
Job location: LEGOLAND Florida Resort One, United States
Florida, USA
United States
12 Apr 2018
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Marketing to join the LEGOLAND Florida Resort Team.

About the Role:
Create and deliver the marketing strategies and tactics to increase awareness and drive business volume, revenue, and brand strength to ensure annual EBITDA targets are met. Oversee advertising and media, event marketing, promotions, consumer insights and digital strategy and execution and relative budgets and policies. Develop and lead a professional, efficient, and effective Marketing team and partner with other teams with a focus on quality of service and the delivery and development of the guest experience.

Main Responsibilities:
- Partner with the guest experience team to ensure that the guest experience is aligned with the core brand experience and guest expectations.
- Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrate key company values at every opportunity.
- Oversee the delivery of optimized media campaigns across all suitable platforms, and creative copy that successfully communicates our core messages. Measure campaign success and adjust strategy and tactics to increase effectiveness.
- Develop and implement strategic online activities (including digital advertising, CRM, website development, etc.) in line with the resort and parent company’s web and brand strategy. Measure activity success and adjust strategy and tactics to increase effectiveness.
- Oversee all of the resort’s social media presence, including strategy development and execution across all key platforms.
- Develop and maintain effective strategic partnerships and working relationships with partners, staff from the parent company and from other parks, the tour and travel industry, community groups and external resources and agencies.
- Manage the development and execution of key promotions and partnerships, including with multiple strategic partners.
- Advise on new events and attractions through research with guests and analytical insight, and ensure events are marketed properly to deliver an awesome guest experience.
- Monitors competitor programs and practices, industry trends, target audience and guest behaviors, and ensure the resort’s competitive position in the marketplace through optimized pricing, annual pass strategy, and innovative plans, campaigns, and offerings.
- Ensure on-going market research tracking activities are carried out throughout the year, and support the Vice President of Marketing and Sales in product development research and other ad hoc research requirements.
- Oversee the marketing team, leading a professional and efficient team aligned with the corporation’s values, culture, and engagement objectives, through hiring, training and development, performance management and team building.
- In conjunction with Human Resources, ensures a succession management program is in place able to meet the current and future organizational objectives.
- Functions as stakeholder in terms of climate survey results and implements an action plan to improve YOY with monthly reviews.
- Ensure adherence to policies and procedures, effectively managing and documenting employee relation

About You:
- Minimum of 10 years of experience with at least 2 years at management level managing a team across relevant sales and marketing disciplines such as advertising, media, promotions, partnerships, project management, and digital.
- The ability to network and influence across the leisure, tourism and business sectors.
- A passion and drive for sales and marketing with the ability to motivate and engage others to meet or exceed targets.
- Powerful presentation skills and the confidence to represent the business at senior level both internally and externally.
- Commercially astute with strong budget management, forecasting abilities and ROI focused planning abilities.
- Requires demonstrated ability to develop programs to accomplish key revenue objectives.
- Requires strong leadership and strong negotiation skills.
- Requires excellent judgment, the ability to self-initiate and develop, implement, and execute short, medium, and long-term plans.
- Must possess strong analytical and communication skills (both verbal and written).

Education:
Bachelor’s degree in business, marketing, communications and/or advertising preferred.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: Madame Tussauds Orlando, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
Build yourself a more exciting future at The Orlando Cluster!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be a Merlin Guest Experience Manager!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Guest Experience Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Guest Experience Manager will be the first point of contact for all guest issues. The will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Work closely with the Education Specialist to ensure that new Guest Experience programs are educationally correct and factual.
* Actively monitor and manager KPI scores daily/weekly/monthly/YOY to show improvements, while also driving high scores for each room product score.
* Work with the Displays team to keep tank stock adequate and any new creature learnings.
* Trained to cover all aspects of the Guest Experience operation, while being knowledgeable in all other areas of the business.
* Identifies and executes a strong succession plan for all levels within your remit.
* Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
* Conducting interviews to select the highest quality new team members.
* Celebrates successes of the Team.
* Supports the Guest Experience Supervisor to facilitate effective visitor flow from beginning of the attraction and understands the visitor journey and expectations.
* Be a “hands on” leader for the Guest Experience department, including regular Duty Management shifts and weekend coverage. The Guest Experience Manager will be expected to be on-site during busy periods to demonstrate effective leadership.
* Responsible for management of Admissions Team, setting objectives, probationary reviews, appraisals and training.
* Support the Guest Experience Supervisor with scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest in each Attraction in line with the labor budget.
* Actively encourage and support new and innovative ideas from all team members on how to improve the business.
* Support the other members of the Leadership team with their departments where necessary.
* Working closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
* Other duties as assigned

About You
* Experience in a Supervisor/Team Leader/Management role.
* Operations Experience
* Experience in dealing with guests in difficult situations.
* Experience of maintaining the highest level of service in high-pressure situations.
* Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction, theme park, museum, leisure, hotel or theatre environment
* Knowledge of Microsoft Excel, Outlook and Word.
* Excellent communication and motivational skills.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: Madame Tussauds Orlando, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
SEA LIFE Orlando. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Orlando at the Orlando Cluster (Madame Tussauds and SEA LIFE)!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Guest Experience Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Guest Experience Manager will be the first point of contact for all guest issues. The will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
* Takes an active role in devising and implementing Customer Service strategy.
* Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Centre Columbus, United States
Columbus, OH, USA
Franklin County
United States
12 Apr 2018
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Columbus!

Opening in Fall 2018, join the exciting New Openings team as the Operations Manager for the brand new LEGOLAND Discovery Center Columbus.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Columbus!

Your Magical Role
Lead a team of fun driven and enthusiastic Playmakers! We are now looking for an experienced Operations Manager to ensure the day-to-day smooth and profitable operation of the attraction through a proactive approach to driving sales, guest service, and running quality shifts.

During pre-opening, you will work closely with the New Openings team on operational activities leading up to the successful launch of LEGOLAND Discovery Center Columbus. Post-opening, you will aim for high levels of guest satisfaction by ongoing people management including training and development, operation cost control, and health and safety management.

* Responsible for the management of the attraction and all commercial areas of the business including retail and food and beverage, ensuring the delivery of a seamless visit consistent with corporate brand image
* Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labour costs, costs of sale, and other expenses
* Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate
* Responsibility to ensure compliance of Health, Safety & Security within the workplace
* Manages up to 5 direct reports; up to 70 indirect reports

Your Magical Ingredients
* Passionate about LEGO
* Highly self–motivated strong leader with proven success managing operational teams
* Embraces the idea of encouraging and empowering Playmakers to provide inspirational guest experiences
* Minimum of 3-5 years of relevant service industry experience; preferably with strong retail management knowledge
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Chicago, United States
Chicago, IL, USA
Cook County
United States
12 Apr 2018
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
We are now looking for an experienced General Manager with key focus on the strategic and operation leadership of our dynamic attractions. You will be responsible for delivering and continuous development of financial, brand and quality, and customer targets as set out in the overall company vision and strategy. You will also need to lead and develop your team and establish yourself quickly with a high-profile role in local commerce and tourism bodies and the local community for the benefit of the business.

Responsibilities:
* Achieve set visitor numbers and agreed budgeted targets.
* Deliver of annual budgeted EBITDA and profit targets.
* Oversee the management of the attraction and delivery of the highest possible guest experience.
* Work closely with the Operations Manager and the Management team to ensure the highest operation standards and product development.
* In conjunction with the Marketing department, ensure strong and coordinated deliver of national and regional marketing strategies including promotions, trade marketing, and PR.
* Consistent operation of all financial controls achieving minimum standards set by internal auditors.
* Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
* Ensure attraction consistently achieves 90% + Satisfied/very satisfied visitor survey results and 90% + Mystery Shopper scores.
* Direct line management of 5+ direct reports; leading teams of 25+.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 5 years of senior management experience within an operations and/or retail environment; including a visitor attraction, theme park, museum, hotel, theater or entertainment environment.
* Leadership experience within a business of 1 million+ annual revenue and/or 50+ employees.
* Knowledge of financial reporting, budgets, and forecasting.
* Knowledge of marketing, health and safety, and HR preferred.
* Engaging personality. Ability to think strategically and solutions and improvement focused.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.

Education:
Bachelor's degree in business, economics, finance, or related field.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Michigan, United States
Michigan, USA
United States
12 Apr 2018
Job description:
We are LEGOLAND Discovery Center Michigan & SEA LIFE Michigan Aquarium and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Michigan and SEA LIFE Michigan Aquarium!

About The Role
As an Admissions Team Leader, you will help to create and maintain a positive first point of contact for our guests. Overseeing the Admissions team, your responsibilities will include ensuring smooth and efficient operations, resolving guest concerns, and coaching and training team members on delivering world-class service to our guests.

Responsibilities:
* Lead the Admission team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
* Fix minor technical problems with the ticketing system, and act as the primary contact for problem reporting with ticketing system supplier(s).
* Hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions.
* Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative.
* Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets.
* Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college coursework preferred.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: Madame Tussauds Orlando, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
SEA LIFE Orlando. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Orlando!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
* Ensure the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Chicago, United States
Chicago, IL, USA
Cook County
United States
12 Apr 2018
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) for the attraction.

Responsibilities:
* Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets.
* Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college course work preferred.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: Orlando Cluster, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
We are the Orlando Cluster, and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Orlando!

About The Role
Come experience the glittering world of fame at the world’s best known wax attraction. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it’s escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin at Madame Tussauds, you walk among the stars!

Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions within our three attractions - Madame Tussauds, SEA LIFE Aquarium, and the Orlando Eye.

Available positions include Commercial (Retail, Wax Hands, and Bar Operations).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Demonstrates a strong sales approach, maximizing the department’s sales goals.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in service industry

Education:
High School Diploma or equivalent

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: Madame Tussauds Orlando, United States
Orlando, FL, USA
Orange County
United States
12 Apr 2018
Job description:
Take a starring role with A-listers at Madame Tussauds Orlando!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds (CITY)!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Retail Operations Manager to join our Management Team. The Retail Operations Manager is responsible for the day-to-day smooth and profitable operation of our Retail, Food and Beverage, and Photo areas of our dynamic attraction. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
* Assumes position of Team Lead in rotation within, ensuring the highest possible standards of guest service, education presentation, technical operation and safety in all areas of the attraction.
* Take an active role in devising and implementing guest service and sales strategies, and facilitate the delivery of the team briefings and learnings on attraction happenings, new policies and procedures, and current goals and incentives
* Execute staff incentive scheme to increase individual motivation, commercial spends, and promote teamwork.
* Constantly motivate and share feedback to all front line staff on their standards of guest service, and act as a mentor and coach on areas for development.
* Assist with training, objective setting, disciplinary actions, and other day to day management of front line staff performance.
* Ensure all cash handling processes are adhered to and investigate any discrepancies that occur. Monitor for suspicious behavior or patterns and immediately report to Commercial Manager and Profit Protection.
* Demonstrate strong sales and upselling skills, leading by example, throughout the attraction to maximize secondary spend.
* Leads by example and is an exemplary role model for all customer-facing team to follow and ensure proper coaching is given on a day-to-day basis
* Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin values at every opportunity.
* Actively encourage and support new and innovative ideas from team members on how to improve the business, and ensure all staff respond positively to change, understand the way forward, and are able to look at all aspects of their areas of resonsibility through the eyes of our guests.
* Manages stock and inventory to ensure that damages and Costs of Sales (COS) are kept to a minimum to maximise profit oppourtunities for the Commercial Department
* Management of the inventory in MT/SL stockrooms, ensuring proper loss prevention standards and stock takes/ line counts in line with Merlin Policy.
* Other duties as assigned.

About You
* Minimum of 3-5 years of service industry experience with 3 years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Commercially astute with strong budget management and forecasting abilities.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Dallas, United States
Dallas, TX, USA
Dallas County
United States
12 Apr 2018
Only 2 days left to apply!
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Dallas/Fort Worth!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.

About The Role
The Technician is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. Working with the Technical team, you will be responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, hydraulic and plumbing systems as well as rides and themed attractions.
* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
* Complete defined preventive maintenance and corrective repairs on a scheduled basis.
* Perform minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains, and replace toilets and faucet fixtures as needed).
* Perform routine painting as necessary to maintain like new condition (e.g. repair a hole in dry-wall, prep the area, and match paint).
* Perform minor electrical maintenance within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets if necessary).
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.
* Minimum of 2 years of service industry experience in a technical/themed environment; or equivalent combination of experience and education.
* Experience in maintenance, trouble-shooting, and repair of mechanical and electrical systems preferred.
* Demonstrated ability to perform the activities and responsibilities as described including related work experience.
* Ability to use and operate hand and power tools in order to complete activities.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to multi-task and work with little to no-supervision.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High School Diploma or equivalent. 2+ years of technical college preferred.

Other:
While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.
The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Kansas City, United States
Kansas City, MO, USA
Jackson County
United States
12 Apr 2018
Only 2 days left to apply!
Job description:
We are LEGOLAND Discovery Center Kansas City & SEA LIFE Kansas City Aquarium and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Kansas City and SEA LIFE Kansas City Aquarium!

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions.

Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Ride Operators, Entertainments, and Education). The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
* Previous experience in service industry

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job location: LEGOLAND Discovery Center Chicago, United States
Chicago, IL, USA
Cook County
United States
12 Apr 2018
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

If you’re Dallas's biggest LEGO® fan, can build absolutely anything out of LEGO bricks and would love the chance to showcase your skills to the public, enter our Brick Factor competition to compete and become our new Assistant Master Model Builder.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
The Assistant Master Model Builder helps in the production and delivery of LEGO models and building activities within LEGOLAND Discovery Center Chicago. Under the direction of the Master Model Builder, they are responsible for the timely production of assigned models and conceptual builds. They participate in building events, and work within the Master Builder Academy delivering unique building demonstrations, facilitating classes, and assisting Guest. The AMMB assists in the inspection, preventive maintenance, and cleaning of all models. The AMMB is an active member of the Creative Crew, by facilitating Creative Crew events and activities. The AMMB also assist with the planning of LEGO Adult nights. The AMMB assist with the delivery of on-site and off-site events as needed. The AMMB also assist with the attractions brick inventory and replenishment of stock.

Responsibilities:
* Consistently delivers product excellence with all building assignments throughout the LEGOLAND Discovery Center to guarantee a world class visitor experience.
* Delivers fun, inspirational and creative model builder workshops through the Master Builder Academy.
* Helps the Master Model Builder in ensuring that bricks and other equipment are well stocked and cleaned at all times.
* Assist with the inventory and restock of LEGO bricks for the Model Shop.
* Assists the Master Model Builder in the logistics in model production including: moving, packing and shipping models as needed.
* Assist the Master Model Builder in ensuring that all models are clean, in a good condition, and in full working order.
* Creates new features and models in line with scheduled events, as directed by the Master Model Builder.
* Assist the Master Model Builder with all Creative Crew projects and events.
* Supports the Master Model Builder with general model maintenance tasks throughout the attraction, to guarantee product excellence consistently.
* Ability to address and lead large groups of people as well as relate to guests.

About You
* Passion for the LEGO brand and ability to share this enthusiasm with our guests.
* Strong artistic vision and design skills.
* Requires experience in model making or craft field. Background in some form of Model Making preferred.
* Proven ability to work on multiple projects simultaneously and multi task as necessary to meet a deadline.
* Great organization skills, detail oriented, and self-starter
* Must be able to read drawings and sketches pertaining to model production.
* Ability to make quick and proper decisions.
* Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
Competitive
Job location: LEGOLAND Florida Resort One, United States
Florida City, FL, USA
Miami-Dade County
United States
16 Mar 2018
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Trade Sales Executive to join the LEGOLAND Florida Resort Team.

About the Role:
Plans, develops, implements and directs marketing and sales activities and programs for the Hospitality industry clients. Generates sales through hotel, timeshare and in-market ticket agencies. Contributes to marketing and advertising strategies through the utilization of research information and contact management. Assists in the development of sales materials for targeted markets and special projects. Develops promotions within the industry to increase visibility, increase sales, and maintain a high profile in the tourism community locally and domestically.

- Formulates, plans, develops and implements a strategic multi-level sales and marketing campaign targeted to the hospitality industry. Develops budgets and aligns programs and activities to support marketing and business objectives through effective program development, coordination, and utilization of internal and external resources.
- Sets sales targets and negotiates marketing placements with each client. Conducts frequent visits to make sure targets are being met. Develops strategies to increase sales and meet targets.
- Actively participates in industry trade shows, seminars, product launches and sales missions on a domestic level. Stays abreast of competitive set activity, market trends and industry matters and recommends adjustments to all market segment programs.
- Ensures via liaison with the Field Sales Support Executive that in-market collateral is up to date and locations have materials to promote LEGOLAND Florida effectively.
- Conducts sales presentations for clients to make sure they are current on current park information and events.
- Conducts sales calls and regular business reviews to existing client base to ensure marketing and sales objectives are met or exceeded. Develops new clients in market.
- Develops and participates in all qualified fam tours to make sure staff is current with park information.
- Coordinates all aspects of special events/projects/promotions as it relates to the local market, including planning, developing, and implementing programs, budget management and evaluation of the success of each event.
- Works closely with events coordinator or staff assigned to project.
- Ensures that accurate CRM for the hospitality clients is developed and maintained and that materials are properly distributed to clients on a timely basis.
- Actively represents LEGOLAND FLORIDA in travel industry organizations.
- Serves as a contributing member on the Marketing Team.
- Additional duties as assigned

About You:
- Requires at least two years of progressive experience in the tour or travel field with a theme park, hotel/resort, travel agency or related industry.
- Requires a track record of success in developing and implementing multi-level tour and travel industry campaigns, with demonstrated ability to utilize local, regional, and national markets to accomplish key sales objectives.
- Requires strong tour and travel contacts (local, regional, national) with an in-depth understanding of the travel industry.
- Requires demonstrated experience and strategic skills in all market segments of the tour and travel industry from initial start-ups to plans for succession after opening.
- Ability to set and achieve promotional and sales objectives, and effectively coordinate and manage contacts in domestic market segments is required.
- Requires professional selling skills, demonstrated skill in making speeches and presentations, and outstanding organizational, verbal and interpersonal communication skills. Strong leadership, people management, team building and project management skills required.
- Computer proficiency with ability to use Microsoft Office Products (Word, Excel and Powerpoint) and database software is required.
- Requires the ability to build positive relationships and linkages with the travel industry to position and promote LEGOLAND FLORIDA. Knowledge and understanding of electronic ticketing systems a plus.

Education:
A bachelor’s degree in business, marketing, or closely related field (or equivalent education and experience) is required. About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. Click on ‘apply’.
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