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Job with Jubilee Hall Trust

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£9.75 per hour (London Living Wage)
Job description:
An exciting opportunity to begin your career immediately! Jubilee Hall Trust is an independent sports trust in central London that operates four fitness, health and sports centres and also delivers community programmes to build healthier communities.

Our team is passionate about the work that we do, and we are seeking a candidate that shares our values of a Passionate, Inclusive, Productive, Enterprising and Supportive Workplace.

We are an Investors in People company, a London Living Wage Employer, and we believe in developing all of our staff to be the best they can be.

We won Outstanding Achievement Award at the UK Active Training Awards in November 2016.

Key Accountabilities:

You will be the first point of contact for all individuals coming into the gym.

All telephone calls, enquiries, face-to-face contact are made firstly with our Receptionists, making it a role which we view as being very important.

You will have a passion for excellent service delivery and desire to work in a stimulating results-driven organization.

Duties required of the role include:

Answering incoming calls and enquiries

Supporting Duty Managers in the gym’s operations

Administration of payment transactions

Collecting and relaying customer feedback

Dealing effectively with customer complaints

Delivery of the sales process

Conducting Inreach and Outreach programmes

Some desirable characteristics for the role include:

Excellent customer service

Good communication: written and oral

Knowledge of computerised management system

Good organisation

Ability to work under pressure

Competent level of MS Word and Excel

Knowledge of the Health and Fitness Industry

You will be required to work shifts between 6.30 am - 10 pm across all 7 days of the week.

If this sounds like the opportunity for you please click 'Apply Now' below and submit your CV and cover letter.

We look forward to hearing from you.
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