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Job with The Malvern Spa

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Competitive
Job description:
Welcome to the Malvern, a luxury spa and leisure hotel in Worcestershire. The Malvern is the region’s premier health club with a 30+ station gym offering state of the art equipment.

Our health club features an exercise studio, indoor-outdoor hydrotherapy pool, award-winning health and beauty spa and four sense-stimulating heat and water rooms.

An exciting opportunity has arisen within the Malvern for a Leisure Manager.

The successful candidate will be responsible for the day to day management and operation of the Health Club, focusing on all fitness and membership related areas. Ensuring the club’s profitability and quality of service delivery to members and guests, whilst enhancing the club’s position as the market leader in the health and fitness industry.

Additional responsibilites include day to day management and operation of the entire fitness department including the gymnasium, exercise planning room and studio. Ensuring that the services provided by the membership departments (sales & administration) are personal, professional and of the highest quality & accuracy.

Essential Skills (inputs);
* To demonstrate leadership ability through superior effort, dependability, integrity, initiative and professional appearance and behaviour
* Problem solving & decision making
* Effective management of sales and membership administration
* To be capable of leading, motivating and encouraging a team of fitness & PT professionals
* Organisational skills
* Fitness qualification (min req NVQ level 3)
* Sales & negotiation experience
* Self motivation and target driven
* Planning & implementation skills
* Ability to delegate
* Computer literacy including database construction, data management & analysis
* To act as a Duty Manager
* Must possess and have a commitment to continually developing an advanced knowledge of health related fitness and exercise
* To demonstrate ability and a genuine interest in communicating with people
* To demonstrate a commitment and attention to detail that will ensure that the club product is synonymous with quality
* To demonstrate a resilient and adaptable nature that will remain cheerful and person oriented in times of challenges
* To have a clear vision of what represents a quality product and the ability to manage the process of constant improvement that will enable its realization

Main Responsibilities (outputs);
* To assume the primary leadership role of the Health Club, setting an example in professional appearance, demeanour, dedication, attention to member service and consistent behaviour necessary to manage the Health Club effectively
* To participate in the financial planning and development of the membership and fitness revenue
* To maximise club profitability through membership growth, membership retention, the marketing & execution of personal training and bootcamp in order to achieve budgeted forecast
* To continually enhance member and public perception of the club through improved member recruitment, services, quality programming, superior cleanliness and maintaining of facilities, professional marketing, and pro-active approach to handling all member suggestions and complaints
* To operate all club facilities within all health and safety standards
* To ensure that all new members participate in the fitness induction schedule during their first 8 weeks
* To ensure that all membership sales are handled in a professional manner, observing all codes of practice and performing to the highest ethical business standards
* To consistently achieve individual membership sales target thereby contributing to the team target
* To manage the fitness team in order to achieve personal training and bootcamp revenue targets & ensure the studio budget is adhered to
* Be responsible for the results of the Mystery Shopper Programme
* To establish and maintain a system and attitude that encourages member feedback on a daily basis through direct contact, suggestion box, surveys, etc.
* To respond to all member comment cards within 48 hours
* To ensure that the Club provides the variety and quality of fitness and social programming demanded by members of a first class health and fitness club
* To oversee and ensure an accurate record of members is kept and correct payments are drawn in respect of subscriptions via the Membership Secretary
* To implement promotional internal campaigns designed in conjunction with the Marketing Manager to encourage member participation in all member events
* To ensure that low users are no less than 15% of membership base
* Ensure all low users are contacted if they haven’t visited the club within the previous 21 days
* To contact all freeze and suspended members 30 days before they are due to restart their membership
* To ensure that all members receive a birthday card and relevant gift
* To enlist 5 non users to the Kick Start programme and report monthly
* To collect member usage data, participation and activity in conjunction with the gym team
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employer of choice
John Treharne, CEO, The Gym Group
Would you like to work for a gym operator that allows you to develop and use your skills to the full whilst being well rewarded? The Gym is totally committed to allowing 'the manager to manage' and rewarding our key personnel for delivery.