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Zoological Society of London is recruiting with Leisure Opportunities
star job
£31,464 per annum
Job sector: attractions
Job description:
About Us:

The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s purpose is to inspire, inform and empower people to stop wild animals from going extinct. With a new strategy about to launch in June 2018, ZSL is just about to embark on a transformational change programme which will see strategic objectives being set for our 200 year anniversary in 2026.

Job Overview:

The post holder is responsible for managing ZSL’s Overnight Experiences at both ZSL London Zoo and ZSL Whipsnade Zoo. This currently includes Gir Lion Lodges, Lookout Lodges, BedBUGS sleepovers and Nature Nights camping. This role is responsible for creating and developing the content and scripts for the overnight experiences. The Overnight Experiences Manager will also be supporting ZSL’s Animal Experiences Manager to ensure effective management of the entire ZSL Experiences Portfolio.

Main Duties and Responsibilities:

- Manage the current portfolio of Overnight Experiences, which includes Gir Lion Lodges and BUGS Sleepovers (ZSL London Zoo) and Lookout Lodges and Nature Nights Camping (ZSL Whipsnade Zoo).
- Monitor and drive occupancy rates through effective marketing and promotion of overnight experiences, working closely with key stakeholders to ensure a strong communications calendar at strategic points.
- Regularly report on performance to the Commercial Management Team – including forecasting, reconciled/actual sales and expenditure, with a focus on driving surplus.
- Directly working with other departments in the society ranging from Zoological teams, education, marketing, press and events.
- Ensure overnight experiences are content-driven, engaging and audited to ensure all relevant information being given to guests is correct, up to date and fitting with ZSL’s mission.
- Creating and writing business cases for new overnight experiences where appropriate, benchmarking against competitor offers and working with key stakeholders at the relevant site to build new experiences.
- Training the Host teams on the delivery of expectations to ensure that visitor expectations are met and exceeded wherever possible.
- Adapting content of the experiences when needed due to feedback, seasonal influences, welfare needs or special events.
- Ensuring our overnight experiences give consideration and are as inclusive as possible, meeting visitor need through content that is appropriate for all guests.
- Review the performance of specific Overnight Experiences and develop new itineraries as required.


The post holder will be accountable for the operational delivery of ZSL’s overnight experiences:

- Devising appropriate induction programmes for new members of staff and continued training in presentation style and customer service. Ensure all members of Host team have undertaken necessary training including first aid, fire warden and are CRB checked (if appropriate).
- Ensuring a consistency of delivery through effective rostering and supervision of Host activity.
- Keeping up to date with the latest developments in informal learning to ensure ZSL’s overnight experiences are innovative and exciting.
- Work closely with Animal Experiences Manager to make ongoing improvements to the experiences based on feedback/recommendations and updating supporting material such as emergency procedures, lodge folders etc. to ensure the delivery of the experiences are kept at a high standard.
- Ensure the talks and tours given as part of overnight stays are presented in an exciting and engaging manner, helping to deliver the experiences effectively to a high standard in order to achieve the visitor enjoyment targets set by ZSL. - Develop and maintain good working relationships with other departments within the zoo, especially Catering, Supporter Services, Facilities Management, Security and the Animal Teams.
- Review the Overnight Experience daily diaries and ensure that staff timesheets are filled in at the end of every shift.
- Ensure any customer issues or requests are dealt with efficiently.
- Ensure understanding of health & safety requirements and emergency procedures (specific for both sites) for ZSL’s overnight experiences, ensuring the safety of the Host team and visitors at all times.
- Ensure that budgeted expenditures are adhered to for all operational costs, including labour.
- Required to engage with guests and creating a fun, safe and informal environment. This may also require visitor engagement in highly sensitive situations such as an animal incident or personal guest issues or sickness. It is paramount the post holder deals with guests and other zoo staff in a professional manner at all times whilst being mindful of sensitive or confidential zoo information.
- Communication is at the core of this role. From audience communication of key ZSL messages and enhancing the guest experience, to interdepartmental communications of our ideas and plans.

Person Specification:

The ideal candidate will have:

- Previous experience working in a management role within the hospitality industry or visitor attractions, ideally with overnight accommodation experience.
- Excellent written and verbal communication.
- Previous experience in managing budgets and financial controls.
- Proven track record in delivering or exceeding departmental targets.
- Exceptional standards in customer care.
- Experience in product management and building comprehensive business case.
- Knowledge of working with Booking/Ticketing/CRM systems.
- Extensive experience in an operations role.
- Previous experience of supporting/managing strategic change.
- Ability to travel to both ZSL sites as required.

Please note: Please note: This position can be primarily based at either ZSL London Zoo or ZSL Whipsnade Zoo but will require travel to the other site (minimum one day per week).

Benefit Package:

This role offers a competitive salary plus a comprehensive benefits package including 25 days holiday, stakeholder pension where the employer minimum contribution is 7%, complimentary zoo tickets and more.

To Apply:

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) by clicking the "Apply Now" button.

Closing date for applications is: Midday (12:00 pm) Sunday 5th August 2018

The Zoological Society of London is a charity registered in England and Wales: no. 208728.
featured jobs
Up to £55,000 (depending on experience) + pension
Job location: Newmarket, UK
Job sector: attractions
Job description:
Contract – Two Year Fixed term, Full-time Contract with possibility of extension
Location – The National Heritage Centre for Horseracing and Sporting Art, Palace House, Palace Street, Newmarket

Job Function - Summary
This new and exciting senior management role will lead the commercial and operational teams and is focused on commercial decision making, business planning and cost control, through the ability to unite those teams around a shared vision and plan.

The National Heritage Centre at Palace House is a footfall focused visitor attraction. The customer offer and experience needs to be reviewed and improved continuously both to maximize profitability and to ensure the best experience for all visitors.

This post is initially funded for 2 years.*

We are looking for someone to drive all commercial aspects of the site with:
• strong commercial acumen combined with a flair for financial analysis and an ability to manage complex commercial data
• proficiency in presenting clear and concise commercial reports to the management team, trustees and stakeholders/funders
• experience at management level with a strong track record in marketing/PR, retail and events in a destination tourist venue where they have demonstrably improved the offering and have increased footfall, turnover and profitability
• decisiveness to action relevant changes
• a background with a successful commercial destination tourist venue with a family-focused visitor experience

To apply, please send your current CV and a covering letter, explaining your interest in this post and relevant experience and qualifications, together with details of at least two referees and information regarding your availability. Please also indicate if there are any restrictions on you taking up employment in the UK and, if so, provide details.

Applications should be sent via email.
Deadline: 29th July 2018
Interviews are likely to take place on 6th August 2018

* This job has been made possible by project funding through the Heritage Lottery Fund’s Resilient Heritage Programme.

Equality: The National Horseracing Museum believe in the employment and advancement of people solely on their ability to do the job required. When recruiting people, we will, therefore, disregard their gender, marital status, race, age, colour, nationality, ethnic origin, religion and sexual orientation. There will be no discrimination on the basis of disability
£24,835 per annum
Job sector: attractions
Job description:
Visitor Services Supervisor, Wakehurst (10 months FTC, Maternity Cover

We’re looking for an energetic, experienced leader to join our visitor services team at Wakehurst.

You’ll be at the forefront of delivering an engaging and unique visitor experience, inspiring your team to exceed visitors’ expectations by ensuring the consistent quality of our customer service through the stories we tell.

Hours of work: Full time
Contract Type: Fixed Term (FTA)
Contract end date: 10 Months
The salary will be £24,835 per annum, pro-rata.
Location: Wakehurst, West Sussex
Closing Date: 05/08/201


Royal Botanic Gardens Kew is the world leader in botanic science and conservation, with two leading visitor attractions, Kew Gardens and Wakehurst.

We use the power of our science and the rich diversity of our gardens to provide inspiration and understanding of why plants matter to everyone.

Wakehurst is Kew’s wild botanic garden in the Sussex High Weald. One of the South East’s leading visitor destinations, Wakehurst has 500 acres of formal gardens, wooded landscapes, nature reserves, and the world-leading Millennium Seed Bank conservation project.

With a vibrant programme of public events and educational activities, Wakehurst’s audiences are growing rapidly, and there are ambitious plans for future expansion.

You'll make sure that all of our visitors feel welcome and have outstanding and inspirational experiences of our science and conservation work. You’ll lead an engaged, skilled visitor facing team, delivering great service to visitors, promoting good communication across the site and a joined-up service provision. Leading from the front, you will coach and develop your team of staff and volunteers to ensure excellent service is woven throughout all aspects of the visitor journey in keeping with our ‘Spirit of Place’.

We offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training curriculum, generous annual leave entitlement for new starters, family-friendly policies, a choice of competitive pensions and flexible benefits scheme.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.
£29,695 - £32,811
Job sector: attractions
Job description:
Build the success of High Lodge, Thetford Forest

As a Non-Ministerial Government Department, The Forestry Commission (FC) offers a valuable service to the nation. Managing and protecting woods and forests across the country, we are committed to ensuring that every generation will continue to enjoy the opportunities that these natural habitats afford. From recreation to providing a sustainable source of timber, our work is far-reaching and fascinating.

High Lodge, Thetford Forest is a key priority recreational facility. Sitting on the Suffolk/Norfolk border, this successful visitor attraction draws around 450,000 visitors every year. As an area of true natural beauty, High Lodge combines progressive and challenging cycling and walking trails,, while our more daring visitors enjoy adventurous pursuits such as Go-Ape Tree Top Adventure and Forest Segway, in which visitors can explore the Forest on an all-terrain Segway!

You will be central to the success of this exciting attraction, overseeing the day-to-day running of High Lodge and identifying new opportunities for income generation and business growth, while seeking to build and maintain a loyal visitor-base. Managing the Forest Centre team (which includes both permanent members of staff and contractual/seasonal employees), you will ensure our facilities and services are meeting the highest standards, and that the annual programme of events that you have planned is successful. Working with third-party businesses such as cycle hire and the onsite café, you will monitor performance and work in partnership to support business development. Ensuring our facilities (such as buildings, play areas and trails) are regularly inspected and maintained, you will put customer satisfaction and safety at the heart of your work.

As we will expect you to work collaboratively with both private and public service organisations, this position would be well-suited to someone with outstanding communication and partnership-building skills. Qualified to degree-standard (or equivalent) and with a background in managing facilities and events in the outdoor recreation environment, you will have a good understanding of relevant health and safety standards. With the capacity to get the best out of your people, you will thrive in this team if you are a motivated leader with a passion for developing and sustaining one of the UK’s most inspirational outdoor locations.
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at the Kansas City Cluster!

LEGOLAND Discovery Center and SEA LIFE Kansas City is looking for an Marketing Manager to join the team!

About The Role
As the Marketing Manager at LEGOLAND Discovery Center and SEA LIFE Kansas City, you will be right in the heart of our magic, executing the attraction marketing plan in line with brand values and agreed marketing strategy. The Marketing Manager will be responsible for driving the volume and revenue objectives of the attraction.

Responsibilities:
* Deliver the implementation of the marketing programs to agreed timescales and budget
* Drive pre-book volume and daily admission
* Manage local marketing and sales team to focus on high value, high return tactics
* Manage local marketing budget and monthly reconciliation with assistance from finance
* Manage and ensure implementation of tactical marketing calendar
* Develop innovative PR campaigns with the assistance from National PR Manager
* Implement / Manage / Recap all aspects Public Relations
* Continuously seek & provide creative PR opportunities
* Drive 3rd party partnerships and manage local relationships
* Develop/implement internal communication and sales tools to ensure front line staff effectively sell our product
* Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering
* Understand target customer profiles deliver programs and messaging targeted at each identified target segment
* Prepare and submit daily and weekly marketing reports showing effectiveness of marketing and PR efforts
* Ensure purchase orders and check requests are accurately submitted and reconciled each period
* Own and manage the local marketing budget tracker
* Execute brand positioning activities within the Kansas City market
* Demonstrate a clear commitment to achieving the highest standard of customer service
* Monitor and evaluate all marketing activity against agreed KPIs and make recommendations and implement new procedures and processes where necessary
* Other duties as assigned

About You
* Four year degree in Marketing, Communications, or related field, or equivalent experience
* 2 to 4 years marketing experience
* Strong written and oral communication skills
* Positive attitude and willingness to adapt to dynamic environment
* Ability to handle a variety of tasks simultaneously
* Proficiency with Microsoft Office (Word/Excel/Access) required
* Experience with Adobe Creative Suite (InDesign/PhotoShop/Illustrator) preferred

Education
4 year degree in Marketing, Communications, Business, or closely related field

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Centre Chadstone!

About The Role:
LEGOLAND Discovery Centre Melbourne is looking for a Marketing Manager to join the team!

Reporting directly to the General Manager, you will be responsible for the strategic development and subsequent implementation of the consumer marketing plan of the attraction to achieve the business volume, revenue and EBITDA targets.

You will also be responsible for building cross-group relationships with regional partners to maximise promotions, delivery of visitor numbers. Additional responsibilities include:

* Deliver the implementation of the marketing programs to agreed timescales and budget.
* Manage local marketing budget and monthly reconciliation with assistance from finance.
* Manage and ensure implementation of tactical marketing calendar.
* Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering.
* Understand target customer profiles deliver programs and messaging targeted at each identified target segment.
* Prepare and submit weekly and quarterly marketing reports showing effectiveness of marketing efforts.
* Execute brand positioning activities within the Melbourne market.

About You
Holding a formal qualification, you will have strong, demonstrated marketing experience, preferably within the tourism industry. This combined with your proven track record in delivering strategic, commercial and successful marketing plans will set you up for success.

You understand tourism and the customer market, and this shows through your approach in building strategic, long lasting partnerships. Your ability to multi-task and have a flexible and adaptable approach along with experience with budget management and detailed reporting is required.

You will be an exceptional communicator, and are able to use your vast work experience to achieve set targets and KPI's. High attention to detail, the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.

About The Benefits
In return you will find a competitive salary and benefits package, share program opportunities, and other benefits including free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organisation.

About Us
LEGOLAND Discovery Centre is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of Melbourne, a 4D cinema, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Facilities Technician to join the LEGOLAND Florida Resort Team.

Maintains, repairs, and installs various equipment, hardware, and maintenance accessories as directed by the Facilities Team Leader and/or Facilities Supervisor.. Contributes in many areas of general repair and maintenance and assists other skilled trades in performing preventative maintenance and rehabilitation projects.

About You:
Requires a minimum of one year of experience in facilities maintenance and repair. Considerable knowledge of the practices, tools, and equipment used to troubleshoot, and repair electromechanical systems, lighting, carpentry and plumbing is required. Must be able to react under pressure or in an emergency in a calm and rational manner. Ability to read and evaluate reports and correspondence. Must be proficient in basic math skills. Ability to read blueprints pertaining to rides, attractions and buildings. A friendly, polite, guest service oriented demeanor is required. Demonstrated ability to follow supervisor’s directions effectively, and observe and remember details. Must supply all personal hand tools needed to meet the requirements of the job.

Education:
A high school diploma or general education degree (or equivalent education and experience) is required.

Physical Demands:
* Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
* Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
* Finger dexterity sufficient to complete paperwork activities and to use a computer.
* Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive. Hearing sufficient to communicate with individuals in person and by telephone.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
SEA LIFE Kansas City. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Kansas City!

About The Role
The SEA LIFE Education Specialist develops and delivers exciting, fun and informative science education programs. As a Sea Life educator, you have the ability to deliver memorable experiences to guests, students and teachers every day!

Responsibilities:
* Develops, delivers and evaluates the educational programs and presentation scripts at the site to support the SEA LIFE brand.
* Ensure that the programs follow local educational standards and best practices in an informal science education setting. All programs must meet the needs of all of our guests: guests of any age, guests with special needs as well as students and teachers. Programs need to have a strong focus in line with SEA LIFE’s “Breed-Rescue-Protect” program.
* Develop high-quality educational materials, and promote these materials through the site’s web site and Hydra (SEA LIFE/MAWD’s on-line data base).
* Assists with the recruiting, training and evaluation of the site Educators to ensure that they are delivering the programs in a fun, engaging and impactful fashion. Provides coaching as necessary.
* Develops training materials for guest facing positions, and updates the materials regularly.
* Liaises with Education Specialists at other US SEA LIFE Aquariums to maintain consistency and quality of the educational programs.
* Working with the marketing and operations staff develops annual and three-year goals for program reach (number of programs, number of participants), educational impact, KPI impacts, and revenue.
* Responsible for organization and use of the site’s education classroom, along with any extra storage area for educational materials.
* Participates in the planning of new developments and exhibits at the site, to ensure that they are fun and engaging, and have appropriate and relevant educational content and information delivery systems.
* As needed, reviews the regional and site-specific digital and printed marketing and communication materials for accuracy. Updates and maintains the species ID panels, in collaboration with the Displays Curator.
* Maintain an inventory for all program props, education materials and supplies, maintains on-site SEA LIFE Library while liaising with the Displays Curator.
* Working with the Displays Curator, develops the educational goals as well as assists with the supervision of the guest interactions at the touch pool and within any other “animal ambassador” and/or dive programs. Ensures that all SEA LIFE/MAWD policies and procedures are followed with the highest level of animal wellness.
* Participates in local and – where possible – national education-related conferences and meetings, to build SEA LIFE’s credibility, develop personal education-related networks, and stay abreast of current informal science education thinking and methodologies.
* Participates in and supports the site’s Green Team, and takes a lead role in the site’s local conservation efforts.
* Supports the site’s involvement with the programs and campaigns of the SEA LIFE Trust.
* Develops and maintains excellent relations with local schools, including the home school community, and (where relevant) local colleges and universities.
* Other duties as assigned.

About You
* Experience developing and delivering fun and engaging education programs in a formal or informal setting preferred
* Knowledge of informal learning and an understanding of current marine conservation issues.
* Self-starter, with a passion for the marine environment.
* Strong problem solving skills and dedicated to providing outstanding guest service.
* Requires the ability to remain calm under pressure.
* Requires strong organizational skills with a good attention to detail.
* Background in fish or animal care is a plus.
* Ability to work weekends and holidays, and extended hours, on a flexible schedule.
* Proficient in Microsoft Office programs.

Education:
Bachelor’s Degree in Science or related field

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. * Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager will lead the Operational and Commercial teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
* Ensure the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!
Competitive
Job sector: attractions
Job description:
SEA LIFE Charlotte-Concord. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Charlotte-Concord!

About The Role
The Curator assists the General Manager and Merlin Animal Welfare Division with the management, organization and continued development of the displays team. The Curator achieves high standards of display presentation and animal husbandry and supervises the displays team, assisting with routine maintenance and animal husbandry issues.

Responsibilities:
* Supervises day-to-day activities of all aquarists and divers
* Directs exhibit upkeep, animal husbandry practices, sets aquarist work schedules, and assists with department budget planning and spending
* Assists in the continual development and strategic planning of the displays areas in line with the long term goals of the company
* Manages all husbandry and life support of aquarium systems
* Oversees daily care of animal exhibits including diet preparation, feeding and general care, and maintenance of aquatic exhibits in accordance with established protocols
* Ensure that correct levels of livestock and key species are maintained in all displays through proactive collection planning
* Participates in specimen transports, water quality testing, quarantine, diagnosis and treatment of fish disease
* Maintains accurate daily records for aquarium systems and exhibit specimens
* Plans and facilitates professional development and training for aquarist staff
* Communicate and liaise with the Merlin Animal Welfare Division, veterinarians and Biological Services, as directed
* Ensures effective planning and implementation of routine maintenance of displays and life support systems
* Maintains strict codes of practice for the administration and storage of all medical treatments
* Ensure that accurate and up to date displays records are complete for all displays and livestock, including deliveries, collections, mortalities, feeding and associated matters.
* Ensure and maintain continually high levels of cleanliness of all the displays, quarantine and food preparation areas, plus associated plant and workshops.
* Ensures that the statutory regulations both state and federal, e.g., OSHA are maintained for displays areas
* Adheres to all state and federal standards for the State’s Zoo Licence as well as AZA standards
* Ensures that all licenses / regulations associated with livestock acquisition (i.e. State Game and Fish Dept., USFW), holding, display and transportation, are met and adhered to
* Ensure displays budgets are operated within monthly and yearly constraints.
* Assist the General Manager in the generation of the annual displays budgets and capital expenditures
* Initiates and continually updates the displays development plan for the site
* Play a key role in any displays related capital works from concept creation through to completion and continual operation
* Carry out and/or oversee any specific research and development projects to improve animal husbandry and the onsite displays as directed by the General Manager and in conjunction with the Merlin Animal Welfare Division/Biological Services.
* Represent the site within the North American SEA LIFE Curator community in functions such as regional collection planning, and dive safety
* Motivates and trains the displays staff on the local site

About You
* Undergraduate degree in Life Sciences
* Minimum 5 to 7 years of experience of aquatic animal care in a professional aquarium environment
* Minimum 3 to 4 years of managerial experience supervising teams and individuals, preferably in a professional aquarium environment
* Advanced open water SCUBA certification
* Proven knowledge of the maintenance and operation of large life support systems including, but not limited to, sand filters, canister filters, UV sterilizers, protein skimmers, and ozone generators
* Ability to obtain Rescue Diver Certification within 90 days of hire
* Aquarium dive program management skills and experience preferred
* Advanced knowledge and experience working with a wide variety of tropical and temperate marine and freshwater specimens including, but not limited to, sharks, rays, jellies, corals, seahorses, cephalopods, and turtle.
* Advanced knowledge and experience in the quarantine, diagnosis and treatment of fish disease.
* Strong water quality testing and record keeping skills
* Ability to obtain and hold a current First Aid and CPR certification

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Would you like to work for one of the leading global companies in visitor entertainment? Would you like a role, based in Sydney, in an office amongst sharks, koalas and celebrities? Do you have a passion for events, combined with a love of fun? Then get applying as we have the role for you!

We currently have a fantastic opportunity to join our Events team in the newly created role, as an Events Sales Coordinator.

About the Role
Reporting into the Events Sales Manager, you will be responsible for the day-to-day events sales activity as well as ensuring that all events across the Sydney Cluster run above and beyond our customers’ expectations. Working across Sydney’s most iconic attractions, including SEA LIFE, WILD LIFE, Madame Tussauds and Sydney Tower Eye, your core responsibilities will include identifying and pursuing business opportunities and growing our new customer base to achieve assigned revenue targets; providing clients with quotations and actively following up on proposals; meeting, greeting and providing venue tours and effectively managing the event’s budget while looking for ways to continuously improve.

About You
To be successful in this role you will have strong interpersonal and networking skills and be able to build meaningful relationships at all levels for both internal and external stakeholders. We are looking for a great problem solver who takes initiative in a dynamic environment. This is a high paced and interactive environment therefore to be successful you will need to have excellent time management and multi-tasking skills. Ideally, you will have 1-2 years of experience in a similar role.

Benefits
Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable opportunities through our School of Magic for further career training and development across our ever-expanding group.

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates over 100 attractions, eight hotels and three holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!

This is a great opportunity to take your career to a new level and work for one of the world’s best known attraction brands. So, if you are a team player who is vibrant and passionate about delivering exceptional experiences in a great company and a team who love what we do, we want to hear from you!
Competitive
Job location: Leatherhead, UK
Job sector: attractions
Job description:
Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about creating incredible and memorable guest experiences in a fast-paced, service environment? If so, then we have the perfect role for you!

An exciting opportunity has arisen for an experienced Commercial Operations Manager to join our team here at WILD LIFE Sydney Zoo

About You
We are looking for someone with a strong customer-focused background with previous experience in supervising or managing Retail (preferred) and/or a Food and Beverage operation, experience in maximising and increasing sales, and proven team success through management of direct reports. With responsibility for the performance of the Commercial outlets, you will have an understanding of Health & Safety and HR requirements. The ideal candidate will be calm and consistent under pressure, be adaptable and able to support others through periods of change and be innovative and positive with the ability to motivate others through strong leadership skills.

About the Role
* Support the General Manager with the ongoing management and leadership of all Commercial outlets with a particular focus on retail
* Deliver high quality guest experiences in our commercial outlets through non-financial KPIs.
* Review and drive improvement in current retail and food offers in Wild Life Sydney Zoo’s outlets.
* Support the Retails and F&B teams to adhere and deliver to Merlin Company Standards.
* Work with the ANZ Commercial team to ensure product is of highest quality whilst maintaining margin.
* Oversee rotation, rostering and performance of Supervisors across WLS.
* Responsible for the safe operation of WILD FLIGHT and compliance with all Merlin Entertainments ride policies.

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates over 100 attractions, eight hotels and three holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!

In the middle of Darling Harbour an amazing animal adventure is also a fantastic place to work! Whether you’re making the best flat white or introducing some of our furry and scaled friends to our guests; every role in our zoo is fun and friendly. We are all about creating memorable experiences for our guests through animal experiences, fascinating animal facts and offering mementos of your visit. There’s also a strong conservation message threaded through our experience which is a core value for all our team.

If you love animals, feel passionate about conservation and love sharing your enthusiasm with others then we want to hear from you!
Competitive
Job sector: attractions
Job description:
Welcome to Merlin Entertainments! Do you have the Magic in you to create memorable experiences all for the love of fun? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Centre Toronto!

We are currently hiring for an Admissions Team Leader that will be right in the heart of our magic.

Responsibilities
* Promoting company policy of quality customer care and ensuring a courteous, efficient and helpful service to the public ensuring that queries and complaints are dealt with in a positive manner
* Promote and up-sell annual passes
* To issue a receipt and pleasantry on every transaction.
* To greet all visitors with eye contact, a smile and a verbal greeting on every transaction.
* Assist with training, and supervising of team members
* Answering questions and providing attraction information to guests on a consistent basis.
* Monitor customer feedback received through guest surveys, and face to face interactions ensuring this information is used to promote continuous improvement within the Admissions team
* Ensure that regulations regarding the safety of the public and staff are acknowledged and adhered to.
* Ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health

Qualifications
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Management experience
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* FUN working environment and so much more!

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Orlando Cluster Office!

Orlando Cluster Office is looking for a Inventory Planning and Allocation Manager to join the team!

About The Role
The Inventory and Planning and Allocation Manager will be in the heart of our magic, overseeing all aspects of Inventory Management for our Midway attractions and warehouses for all Midway brands across North America.

Responsibilities:
* Develop standard operating procedures for role
* Prepare and oversee inventory flow in both units and dollars for approval
* Work closely with the Merchandise Buyer to coordinate new merchandise programs and forecast anticipated inventory levels
* Work closely with the Merchandise Director, and Commercial Managers to establish a par inventory level to support driving sales
* Oversee the lifecycle of the annual assortment plans and manage exit strategies
* Place purchase orders with suppliers and maintain receipts in Futura
* Work with LEGO partners in US and Europe on forecasting orders for new product, reorders of existing product and terminal lines
* Oversee Open-to-Buy budgets to ensure that inventory levels are appropriate for retail’s projected sales
* Create tools to capture and maintain data that might not be supported by Futura
* Assist with the preparation of monthly financial reviews both internally and with UK team
* Review key merchandise metrics weekly to make strategic changes in merchandise strategies
* Analyze monthly, quarterly and annual merchandise reports to optimize revenues, inventory turns and assist with gross margins
* Develop and manage the product lifecycle working with the Sr. Buyer on mark down strategies
* Manage the merchandise needs for new projects
* Work with the Manager of Midway NA Projects to ensure a smooth and successful transition
* May be asked to perform other duties as required by MNA

About You
* 5 years experience in retail inventory planning and allocation with a retail company that has multiple retail stores and a distribution center
* Work experience in the buying and retail finance is required
* Must be able to create work around solutions/spread sheets for reporting that isn’t supported by current systems
* Ability to analyze sales, purchasing patterns, basic accounting knowledge
* Strong analytical and organizational skills
* Computer literate including Microsoft Word and Excel
* Troubleshooting and problem solving skills
* Ability to work a flexible schedule, including evenings, weekends and holidays, if needed
* Willingness to travel to Merlin Attractions in NA for training and business related trips.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘ally now’.
Competitive
Job sector: attractions
Only 1 day left to apply!
Job description:
We are the London Cluster and we are part of the magical Merlin Entertainments!

The Marketing team are looking for a candidate to support the overall communications, marketing strategy and objectives for Shrek’s Adventure! London, London Dungeon and SEALIFE London. Being both proactive and reactive, ensuring that all opportunities are supported and actioned.

We are looking for the following skills and experience;
* GCSE’s in Maths and English or equivalent
* Strong written communication and verbal communication skills are essential, including confidence when talking over the phone
* Good business acumen and confidence analysing data and financial information
* Basic understanding of Marketing and PR principles and practice
* Advanced social media skills
* Experience in a Marketing or PR function
* The successful applicant must be self-motivated and keen to learn on the job

This role is permanent, full time based upon working 40 hours per week, 5 days out of 7 (typically Monday to Friday) however, flexibility is required as there may be times when you will need to work weekends and outside or normal operating times.

Alongside a competitive annual salary and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job sector: attractions
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Westchester!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
This is a very exciting role where you will be designing, building, removing, installing, and repairing all models at the attraction, including MINILAND models ranging from minifigures to houses, and show and event style models of all sizes. We are looking for someone with flair with the use of colors for a wide range of model creations. This role is critical in supporting the day-to-day operations of the attraction including liaising with our customers and children across this busy attraction.

The Master Model Builder will be responsible for building complicated LEGO models for a wide variety of LEGOLAND attractions including, but not limited to miniature scale models and life-sized organic models. This individual must have a flair for the use of color and ability to copy LEGO models from 3D prototypes, 2D drawings, and computer files.

Responsibilities:
* Follow design briefs to meet the time, budget and directions given to build LEGO® models for displays and marketing promotions.
* Maintenance and installation of all LEGO features; recognizing when models need repair, replacing or redesign.
* Manage workshop to ensure areas are kept clean and neat while maintaining accurate LEGO inventory for all in-house elements.
* Act as a spokesperson for the LEGOLAND® Discovery Center to media outlets.
* Conduct building workshop classes and events include designing LEGO models and content.
* Keep informed and up-to-date on building techniques and technical methods.
* Maintain contact with the LEGO Group and LEGO S.R.O. to ensure the LEGO models. follow strict display guidelines.
* Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* All other duties as assigned.

About You
* Passion for the LEGO brand and ability to share this enthusiasm with our guests.
* Strong artistic vision and design skills.
* Requires experience in model making or craft field. Background in some form of Model Making preferred.
* Proven ability to work on multiple projects simultaneously and multi task as necessary to meet a deadline.
* Great organization skills, detail oriented, and self-starter
* Must be able to read drawings and sketches pertaining to model production.
* Ability to make quick and proper decisions.
* Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it… click on ‘apply now’.
Competitive
Job location: New York, NY, USA
Job sector: attractions
Job description:
We are LEGOLAND New York and we are part of the magical Merlin Entertainments!

Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for procurement and logistics and will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will oversee the application of process, people, and technology to ensure the right products and services, of the right quality and right price, are delivered at the right time.

About The Role
Manage the supply chain for LEGOLAND New York in order to optimize the Resort’s profitability safely and sustainably. Key supplier deliverables of cost, quality, service and compliance will be balanced appropriately as you manage risk in accordance with business needs, through supplier identification, selection, contracting and implementation.

- Interacts with suppliers, partners, and industries to adequately represent LLNY. Nurture relationships that invite participation, product development, specification challenge, and continuous improvement. Promote access to the Supply Chain within the company to add value and quality. Oversees inbound freight forwarding, importing, and documentation for cost control of risks in transport.

- Responsible for all parts of the contracting process from bid development and production of contracts to appropriate signature authorities as required by company guidelines.

About You
- At least 7years of progressive experience Requires at least 7 years of progressive management experience with purchasing and supply chain management, including procurement, contract development, logistics and inventory within theme park, construction and/or travel/tourism industry, with large complex projects.

- Very strong negotiating skills are required to critically evaluate, develop, and deliver results in a very busy environment. Requires experience supervising teams with less purchasing and logistics experience to achieve project and operational goals, operating in higher level negotiation venues, and providing added value through negotiated settlements.

- Strategic procurement knowledge including influencing, crafting and conducting negotiation strategies.

- Managing outsourced resources as service providers for some areas of spend, who deliver the supplier performance and cost management on our behalf – extending or reducing their use if and when appropriate

- Computer proficiency. Proficiency in ProLog, MS Project or related project cost systems will be considered and asset for this job.

Education:
Four-year university/Bachelor’s degree in business, management, international trade, global supply chain management, procurement and logistics or closely related field (or equivalent education and experience) is required. PSCM qualified (Procurement and Supply Chain Management) is desirable.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Would you like to work for one of Melbourne’s iconic attractions? Would you like a key role, based in Melbourne’s CBD, amongst sharks, a crocodile and penguins? Do you have a creative and innovative flair, with a passion to work in Marketing and Entertainment?

We are Merlin Entertainments – SEA LIFE Melbourne Aquarium, and currently have a unique and fantastic opportunity to join our team as a Marketing Executive.

About the Role
The SEA LIFE Marketing Executive is responsible for developing, implementing and executing our attractions’ marketing plans. The Marketing Executive will strive for excellence, driven by strong brand guidelines, consumer volume targets and SPH plans. This excellence will be delivered through media, promotions, tactical plans and the constant adaptation of owned media to align to our dynamic operation.

The Marketing Executive will work closely with the Sales & Marketing Teams, including e-Commerce, Trade Sales, Brand, Digital, Education, Partnerships and Public Relations, as well as the Operations Team to coordinate the marketing mix, and achieve our brand strategy. Meeting deadlines, possessing strong attention to detail, as well as excellent interpersonal and communication skills will be the keys to success for this role.

About You
Holding a formal qualification, you will have strong, demonstrated marketing experience, preferably within the tourism industry. This combined with your proven track record in delivering strategic, commercial and successful marketing plans will set you up for success.

You understand tourism and the customer market, and this shows through your approach in building strategic, long lasting partnerships. Your ability to multi-task and have a flexible and adaptable approach along with experience with successful campaign management development of social media plans is required.

You will be an exceptional communicator, and are able to use your vast work experience to achieve set targets and KPI's. High attention to detail, the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.

Benefits
Great people, great perks! Working for one of Melbourne’s top attractions, you will be working within a fun, collaborative and supportive environment. Enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable opportunities through our extensive training and development courses across our ever-expanding group.

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates over 100 attractions, eight hotels and three holiday villages in 25 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!

This is a great opportunity to take your career to a new level and work for one of the world’s best known attraction brands. So, if you are a team player who is vibrant and passionate about delivering exceptional experiences in a great company and a team who love what we do, we want to hear from you!
Competitive
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Human Resources Director to join the LEGOLAND Florida Resort Team.

About the Human Resources Director role:
Reporting directly to the General Manager - LEGOLAND Florida Resort, the HR director provides leadership and direction to develop and sustain the culture, values and environment, directs the development, implementation and administration of human resources programs, policies and procedures including staffing and employment, employee relations, employee communications, performance management, compensation, benefits and employee services, database and personnel records, orientation, training and organizational development, and continually evaluates human resources strategies and plans to position LEGOLAND Florida Resort as an employer of choice and compete successfully in the local and regional labor market.

Main responsibilities include but are not limited to:
In cooperation with Merlin Group HR, ensure LEGOLAND Florida Resort culture reflects the Merlin Way with an engaged and productive workforce.

* Ensure recruitment and staffing is delivered in line with business needs while positioning LEGOLAND Florida Resort as an employer of choice in the area.

* Maintain operational excellence in HR delivery including compensation/benefits, training and development, staffing, employee relations, HR system/payroll and other areas of HR.

* Strategic leadership in cooperation with the General Manager and Senior Leadership Team to achieve LEGOLAND Florida Resort short and long term goals.

* Lead the effort to define, develop and sustain the culture and values for the Resort. In cooperation with Group HR, ensures Merlin Way and Merlin initiatives are successfully launched and engrained into LEGOLAND Florida Resort.

* Develops, implements and directs training and development and employee communication programs that meet the needs of the organization and ensure alignment with cultural, strategic and operating objectives.

* Develops human resources strategies, operating plans and programs to support LEGOLAND Florida Resort’s human resources requirements. Sets goals and objectives, develops budgets and plans, and determines timelines to meet staffing and other human resources requirements. Executes plans and programs through effective leadership, utilization of internal and external resources, and project and people management. Establishes and directs activities and programs to maintain effective partnerships and communications with functional areas within the Resort.

* Manages the development and implementation of programs and procedures in the areas of staffing, orientation, employment, employee relations, training and development, organizational development, performance management, compensation, benefits, database and reporting, and personnel records. Ensures the continuous improvement and effective operation of all processes and functions to meet the needs of the organization.

* In cooperation with Merlin Group HR, ensures benefits and compensation are strategically aligned to attract and retain qualified employees. Works cooperatively with the Public Safety Manager and Health, Safety, and Security Director to share information related to workers’ compensation claims, safety and related matters that impact employment issues.

* Determines the organizational structure, budgeting and staffing requirements for the human resources division.

* Provides consultative input into organizational structure and development.

* Monitors turnover and other KPI stats and provides guidance and corrective action as needed.

* Manages performance management programs including PDP to ensure feedback is delivered and SMART objectives are set and managed.

* Develops, adapts and oversees HR systems, reporting and communication with payroll to ensure smooth and compliant processing.

* Contributes resources as needed to Global HR projects and task forces.

* Operates within proscribed budgetary and procedural guidelines to execute strategy, plans and programs through effective leadership, utilization of internal and external resources, and project and people management.

* Manages employee relations activities while maintaining a positive workplace culture and operations. Oversees formal people decisions and actions to ensure fair and consistent treatment of employees according to internal policies and regulatory requirements. Responds to employee issues according to internal procedures.

* Serves as a resource and coaches leaders on compensation decisions and performance management issues.

* Facilitates individual and group conflicts as needed. Responds to claims or related charges, conducts investigations, and takes appropriate action in accordance with internal procedures and legal requirements. Seeks the advice legal counsel as necessary.

* Ensures human resources policies, procedures and practices meet legal compliance with state and federal laws and requirements. Evaluates employment actions, demographics, benefits administration and wage and hour practices at LEGOLAND Florida Resort to ensure conformity with regulatory and reporting requirements (EEOC, FLSA, ERISA, COBRA, etc.). Takes or recommends corrective actions as necessary.

* Promotes and demonstrates Merlin and LEGOLAND’s culture and core values through words and actions. Exhibits the ability to work effectively as a team member to contribute to the strategic and cultural direction of the organization.

* Administers annual engagement survey “Wizard Wants to Know” ensuring maximum participation. Manages follow through and action planning to make sure results are used to create an optimal work environment of engaged staff.

* Ensures recognition programs are in place such as the Star Program to reward good performance and build an environment of celebrating success and great guest service.

* Responsible for all aspects of Health, Safety & Security within their Business units, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out and that safe working procedures are in place at all locations within their remits and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it.

* Responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported as appropriate to their line manager.

* Performs other duties as assigned.

About you:
* A bachelor’s degree in business, human resources, management or closely related field (or equivalent education and experience) is required. A human resources management certificate or designation as an SPHR is preferred. A master’s degree in business or closely related field is preferred.

* Requires at least ten years of progressive experience in human resources management, preferably in a theme park, attractions or service industries.

* Requires at least five years of management experience with significant personnel leadership and program management responsibility.

* Requires experience in championing organizational cultural transformation.

* Requires a track record of success in developing and implementing strategic and tactical human resources plans and programs.

* Requires in-depth knowledge in the areas of staffing and employment, employee relations, legal and regulatory compliance, conflict management, compensation, benefits, HR database and personnel records, training, and organizational development.

* Requires a working knowledge of budgeting and staffing projections. Ability to set and manage against objectives and schedules, and effectively coordinate and manage internal and external and resources.

* Requires strong team building, group facilitation, process improvement, and project management skills required.

* Requires the ability to build strategic partnerships and linkages with industry, community and business groups and sectors.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 124 attractions, 15 hotels, and 6 holiday villages in 25 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.
Competitive
Job sector: attractions
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Kansas City!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Kansas City!

About The Role
The Technician Lead is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. Working with the Technical team, you will be responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
- Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
- Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
- Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

- Minimum of 2 years of service industry experience in a technical/themed environment. Specific experience to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
2+ years of technical college. College degree preferred.

Other:
While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell. The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Orlando Cluster Office!

Orlando Cluster Office is looking for an Financial Analyst to join the team!

About The Role
The Financial Analyst for Midway North America will be in the heart of our magic. The analyst will support the strategic business objectives of our exciting and dynamic division by providing quality management information and business analysis in a customer focused environment.

In addition, you will support the Head of FP&A by providing effective analysis to ensure effective decision making and a clear picture of what is driving performance in terms of volume, yield, costs, capital, and commercial.

Responsibilities:
* Daily attraction flash reporting reviews and consolidated summary report for senior management.
* Daily/weekly analysis and reporting of key metrics to specific 3rd party vendors
* Weekly trading reporting of visitors & revenue vs budget and consolidation of performance commentary
* Weekly dashboard creations for critical success metrics and products
* Assist in North America Profit protection reporting
* Run and distribute month end management information (P&L, trends, analysis files, KPI’s) and analyze trends and large data sets.
* Work closely with senior finance team on business plans, forecasts and budgets.
* Ad-Hoc queries throughout the year from global stakeholders.

About You
* 1 year of finance experience, or a very strong finance internship experience
* Strong Computer and Excel skills (formulas, etc)
* Analysis background and ability to work on ad-hoc projects with minimal instructions.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Excellent management and interpersonal skills
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.

Education:
Bachelor's degree in Finance

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Welcome to Merlin Entertainments! We are LEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Boston!

About The Role
The Technical Manager is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.

* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.

* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.

* Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.

* Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.

* Effectively prioritize and execute tasks in a high-pressure, tight budget environment.

* Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.

* Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.

* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.

* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.

* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.

* Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.

* Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.

* Effectively prioritize and execute tasks in a high-pressure, tight budget environment.

* Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.

* Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.

* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

* Perform other duties as assigned.

While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.

The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.
Competitive
Job location: Staffordshire, UK
Job sector: attractions
Job description:
We are Merlin Magic Making and we are part of the magical Merlin Entertainments!

We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making (MMM), the creative heart of Merlin Entertainments plc.

We are currently looking for a Production Manager for our Theming department, based at our offices in Staffordshire, Stoke-On-Trent. In this role, you will be overseeing and managing the operation of the Theming Production facility. You’ll be a key member of the team and will build strong working relationships between the departments of Creative, Project Delivery and other Senior Stakeholders.

In this role, you will provide your expertise in engineering, technical support and design solutions to ensure the successful delivery of theming for large projects across our existing estate as well as new openings. You will deliver projects to current standards & legislation, agreed timescales, budget and brief. Working closely with the Creative teams to provide a link between creativity, operational and maintenance to ensure all disciplines are considered during the design and build stage. In addition, you will also manage, support and develop the Theming team.

We are looking for the following skills and experience;
- Degree in a relevant subject or equivalent experience
- Proven experience of working in Project Management, Construction and/or Engineering is a must
- Able to translate a technical brief into a project plan
- Experience and understanding of the structural design processes
- Provide technical engineering support to assist in the delivery of the creative brief
- Experience in managing large scale budgets
- A leader with proven managerial experience of a team
- A hands-on approach, someone who isn’t afraid to roll their sleeves up and get involved
- You will have a proactive approach to your work and be able to demonstrate a high level of initiative
- An excellent tactful communicator with the experience of dealing with people at all levels

This is a Full Time, Permanent role and the hours of work are 8.00am – 4.30pm Monday to Friday but the need to be flexible around the projects is essential. Some travel required.

Alongside a competitive annual salary and 25 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: Staffordshire, UK
Job sector: attractions
Only 3 days left to apply!
Job description:
We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park. Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

This is an excellent opportunity to work in an exciting and thrilling environment. We are looking for a new Trade Marketing Executive to help support the UK Trade Sales and Marketing team and provide our 1000+ clients with the best tools to sell our 32 UK attractions. This role will be based at our Alton Towers Resort, Staffordshire.

No two days in Trade Marketing are the same – so the team are looking for someone flexible but also confident to work across different mediums and brands at all time. In a typical day you could work across several brands and do anything from write copy for a travel agent newsletter to produce a leaflet for a theme park, proof brochure content for a coach operator, input on a client's TV advert and create a product awareness email for the sales team. All whilst liaising with the various attraction teams to ensure it’s aligned with the brands - it's very varied!

We are looking for the following skills and experience…
- You will be full of creativity, innovative ideas and good at problem-solving.
- You will need to be good at juggling and managing multiple projects at one time.
- A confident copywriter with an eye for good design, you will need to work closely with the in-house designer to devise and deliver marketing collateral across a variety of channels
- You can confidently write, design and send email campaigns through Mailchimp.
- You might not be a designer but you know the basics of image editing using either Photoshop and/or InDesign.

The Benefits…
Alongside a fun and friendly environment and a competitive annual salary, you can enjoy a great benefits package which includes Pension, Life Assurance, discretionary company bonus, 20 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.
up to £19,800
Job location: Chessington, UK
Job sector: attractions
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

Guests visit Chessington World of Adventures for Britain’s wildest day out and the animals they encounter all add to the atmosphere of excitement and discovery. From Tigers to Gorillas and Military Macaws to Marmosets, our Zoo and SEA LIFE Centre boast a huge array of wildlife. Every section is designed to help our Adventurers get up even closer and more personal with the cheeky, the mischievous and the exotic – and in this key role, you’ll be right there at the heart of it, making sure that everything runs smoothly. Supporting the Assistant Zoo Operations Managers in the safe & efficient delivery of the Zoo operation, focusing on animal welfare & husbandry and of course, Adventurer experience!

Heading up our Wild Connection team, this position will be at the forefront of how we present our animals to our guests. But it’s not just about running the various displays meet and greets and wowing our adventurers with amazing facts, we also want you to bring your own ideas for new shows, new animals and new ways we could interact. One of your key objectives will be to lead, motivate and develop the Wild Connections team, ensuring all delivery is of an excellent standard of Safety, Guests Service, Education and Animal Welfare. You will assist and support the Assistant Zoo Operations Managers and other Zoo Supervisors in animal husbandry and staff management. Finally you will develop and implement the most current animal training techniques and procedures with the team and stock.

We are looking for the following skills and experience;
* Dynamic people leader with drive and passion for focus and development
* Solid background of Health & Safety knowledge and crucial Zoo Legislation
* Organised and flexible with the business needs
* Able to stay focused and in control under pressure
* Actively evolve with change and business requirements and keep up to date within your field
* Minimum 5 years of animal husbandry experience working with a variety of animals, flight experience is advantageous.
* Qualification in animal management or have relevant experience.
* Experience in training and can show a full understanding of operant conditioning.

This role is full time, permanent, averaging 40 hours per week and will include weekends and bank holidays.

Alongside a competitive annual up to £19,800 and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive rate of pay
Job location: Poole, UK
Job sector: attractions
Job description:
We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park.

Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We are seeking a detail orientated Group Internal Reporting Analyst to join Merlin’s Group FRP&A team based at our Head Office in Poole, Dorset.

Reporting to the Group Internal Reporting Manager, you will be responsible for the production of key internal reports within Merlin, producing accurate information on a timely basis.

Managing relationships with site based finance teams you will provide support to the Group Internal Reporting Manager, the FRPA team, Midway Senior Financial Analyst and the Group Sustainability Manager. Key responsibilities include:
- Own production of Weekly Group Reporting to deliver all weekly reporting to include both weekly flash results and visitor and revenue reporting.
- Own production of the Monthly capital reports liaising with the relevant site based finance staff with responsibility for monthly capital reporting submissions.
- Ownership of the Capex Budget tracking process, including the design of the DAF forms, Budget control forms, templates and guidance notes.
- Maintain FX rates in HFM on a timely basis for all processes.
- Assist in the production of management accounts and other monthly group reporting processes
- Assist in the annual Strategic Plan, Capital Planning, Budget and Forecast processes.
- Support the Group Internal Reporting Manager and other FRPA team members with the performance of their duties as required. Produce Midway weekly reporting as required by the Midway Senior Financial Analyst.
- Other ad hoc tasks.

We are looking for the following skills and experience…
- With a finance degree or equivalent you should be part qualified (stage 1 at least) with some PQE experience. Study support (ACCA / CIMA) will be provided.
- Advanced Excel skills.
- Experience with HFM or similar consolidation system experience beneficial
- Reporting is the fundamental purpose of the role - accuracy and dealing with large volumes of data are essential to success.
- Excellent written communication skills, along with well-developed interpersonal skills and an ability to relate to a variety of individuals including senior stakeholders.
- With strong personal organisation and time management skills, you will have the ability to self-manage coupled with the ability to flex and think outside of the box!

The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Competitive
Job sector: attractions
Job description:
As the newest player in the theme park capital of the world, LEGOLAND Florida® Resort is looking for people who enjoy going up against, and beating, the best.

If you are ready to take on that challenge and be empowered to make a direct impact, then join our team. We love what we do and we make it fun! We are looking for a motivated, detail-oriented, self-starter to develop and deliver the LEGOLAND Florida Resort Public Relations strategy.

Responsibilities include; maintaining positive relationships with media in key markets; writing and production of print and broadcast stories and management of projects as assigned. This person will also serve as spokesperson and liaison in community and assigned key markets. Facilitate on-going internal communications for LEGOLAND Florida Resort (LLFR) and the LEGO Group.

LEGOLAND Florida Resort is looking for a Head of Public Relations to join the LEGOLAND Florida Resort Team.

About the Role:
- Pitch the media on LLFR and important events happening within the resort. Research, create story ideas and write press releases, advisories, VNR copy and captions as assigned. Develop new and exciting angles on the resort while maximizing exposure in all departments. Maintain positive and productive relationships will all members of the working news media both in the core and outer markets.

- Represent LLFR at meetings, trade shows, FAM tours, media blitzes and assigned events to generate news coverage and awareness on LLFR. Maintain active memberships and participation in PR and media related organizations. Interface with all local CVBs to keep informed of LLFR news and generate co-op PR efforts. Act as spokesperson as assigned.

- Act as project management and marketing information resource. Schedule and conduct project meetings, facilitate assignments, establish activity budgets and report project status. Provide social media and blog content to represent LLFR externally.

- Serve as spokesperson for crisis situations as a key point of contact with the media, community and business entities in the event of incidents within the park, or incidents which involve LLFR or the LEGO group. Maintain crisis action plan and emergency toolkit for key scenarios, and liaise with key internal individuals (e.g., Health and Safety Director, Operations Director) for tabletop exercises and crisis strategy development.

- Serve as contact for broadcast efforts including radio interviews, TV coverage, VNRs, satellite uplinks, blogs, and AV resources in-park. Develop and maintain video and photo library and archive on on-going basis.

- Active member of the LLFR Marketing and Sales team. Monitor and benchmark the competition, develop relationships with counterparts at other Central Florida parks.

- Manage the PR team and their role within the department. Develop job descriptions, aid in hiring and fully train them in LLFR/Merlin capacity. Meet weekly to review job status, goals and updates. Develop their PDPs and ensure their success within the department.

- Serve as an important point person with the media relations and account managers of external partners (e.g., LEGO and other IP properties) to align the public relations goals of LLFR and those of our partners.

- Frequently monitor social media and respond to information related to LLFR, and also serve as the PR point-person for the Park Duty managers on an ongoing basis.

- Performs other duties as assigned.

About You:
Requires seven to ten years of progressive experience in public and media relations, preferably in the tourism, entertainment or attractions industry. Requires a track record of success in planning and coordinating special events, media relations, and public and community relations. Requires proven experience and expertise of successful crisis management. Requires proven experience in building and maintaining strong public and media contacts, both at the regional and national levels. Experience as a spokesperson and as a point of contact is required. Experience serving in a proactive role in creating and implementing media event ideas and strategies is necessary. Strong project management skills are required. Ability to develop and execute detailed plans, programs and schedules required. Requires effective utilization and coordination of internal and external resources. Requires professional writing skills, demonstrated skill in making speeches and presentations, and outstanding organizational, verbal and interpersonal communication skills. Ability to be a contributing, proactive, positive and supportive member of the LEGOLAND PR team. Computer proficiency with ability to use Microsoft Office Products (Word, Excel and PowerPoint), desktop publishing software, and familiarity with Internet research is required. Requires the ability to build positive relationships and linkages within LEGOLAND and with the community, charitable organizations, government groups, and the media to increase good will and achieve key department objectives for LEGOLAND Florida Resort.

Education:
A bachelor’s degree in journalism, communication arts, advertising, business, marketing, or closely related field (or equivalent education and experience) is required. A master’s degree is strongly preferred.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.
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Alliance Leisure
Alliance Leisure