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Attractions jobs in Greater London

Chessington,London
Greater London
United Kingdom

3 jobs found

£26,500 - £29,700
Job location: Chessington, UK
Job sector: attractions
Only 3 days left to apply!
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

Heading up our internal audit processes and procedures to ensure compliance with Health & Safety, this role will be responsible for managing the Park Operation’s safety records, COWSP’s, training reviews and managing recruitment. There will be plenty of auditing, reviewing and reporting as well as communicating to the wider business and checking back that records have been updated accordingly. Reviewing the operational designs and manuals associated with Park Operations is also a key part of this role. Reporting to this position is a Compliance Co-Ordinator, so you will be responsible for managing their daily workload and annual PDP reviews.

We are looking for the following skills and experience;
* Passion for our business and a genuine want for our guests to have an awesome day out
* Previously worked in a customer facing role with knowledge of guest care, service and recovery
* Have the ability of capturing the attention of a large group of people, remaining composed and confident at all times, even when under pressure
* Stacks of confidence and ability
* Excellent command of the English language and basic numeracy skills
* Educated to GCSE level, with knowledge of Microsoft Office, Excel, PowerPoint and Word.
* It is essential to have a Health & Safety background

This role is full time, permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary between £26,500 - £29,700 and 33 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: Chessington, UK
Job sector: attractions
Job description:
Are you passionate about delivering exceptional customer service? Would you like the opportunity to sell thrilling experiences at Merlin Entertainments’ world famous attractions? Are you able to commute to Chessington in Surrey? Then join the amazing team at The Merlin Customer Service Centre, as a Guest Support Duty Manager!

About the role
As part of the lively and fun team (based just down the road from Chessington World of Adventures Resort - another one of our fantastic attractions!) you’ll be providing day to day line management of a team of Guest Support Advisors, leading them to deliver outstanding levels of customer service. You will champion high standards of performance in line with Merlin values, ensuring high levels of productivity, motivation and morale within the team. Starting each day with inspiring and informative daily briefings and answering day to day enquiries from agents, you will ensure that the team have the information that they need to provide excellent customer service to our guests.

Our Customer Service Centre is a 24/7 operation and as a result you will work 5 days out of 7 on a shift basis of early, late or nights on a rostered basis. Contracts are on a fixed-term basis until 4th November 2018, with the opportunity to extend the contract for an additional year, subject to performance.

About you
We are looking for the following skills and experience:
* Previous team leader/supervisory experience in a customer focused industry.
* Actively keeps up to date with Merlin and external Contact Centre developments and working practices.
* Possess excellent IT skills - a working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.
* Excellent command of oral and written English together with excellent communication skills.
* Good Attention to detail is essential.
* Be an organised individual who has excellent time management skills.
* A positive can-do approach.
* Enjoys working as part of and leading a team to deliver outstanding results
* A Passion for delivering and leading others to deliver outstanding Customer Service.

About the benefits
Join our fun and friendly team at Merlin and you’ll reap the rewards that come with working for Merlin Entertainments. Alongside a competitive rate of pay, you will be entitled to a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

About us
Merlin Entertainments plc is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, nine hotels/three holiday villages in 22 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its visitors (60 million visitors worldwide!) through its iconic global and local brands – including Madame Tussauds, SEA LIFE and LEGOLAND®.
Competitive
Job location: London, UK
Job sector: attractions
Job description:
We are the Coca-Cola London Eye and we are part of the magical Merlin Entertainments!

We are currently recruiting for an Operations Manager for the Hospitality department within our Guest Experience team. Acting as a Duty Manager on a rota basis, you will take on the responsibility of running the daily operation of London (and the UK’s) busiest paid-for visitor attraction, which has welcomed more than 70 million guests since opening.

You will lead and motivate the team to deliver the highest levels of commercial performance, combined with world class customer service and safety standards. Within the department you will play a huge part in the smooth and efficient operation of the London Eye’s VIP experiences and work with Merlin’s London Events team to deliver large and small events.

Motivating and managing the department on a day to day basis you will ensure the delivery of a world class level of customer service, creating memorable experiences for each and every guest. With an analytical mind you will monitor a variety of data, creating and developing strategies to ensure that departmental goals are exceeded at every opportunity. Leading a team of Hospitality Team Leaders, you will use your operational experience to develop your team through coaching and succession planning.

We are looking for the following skills and experience;
* Have a strong operational focus and great decision-making skills
* Ability to build a rapport with guests and employees alike
* Genuine desire to promote exceptional customer service and memorable experiences
* Good eye for detail
* Visible and approachable; your administrative responsibilities will go hand-in-hand with operational support and a desire to lead by example
* Ideally you will have previous managerial experience (either as a department/operations manager or team leader/supervisor) in a fast-moving, customer-oriented environment
* Ability to think on your feet and solve problems creatively
* Experience within the customer service industry is essential
* Good communication and people skills are also essential for this role as the job holder is expected to develop and nurture positive relationships with all departments and throughout all areas of the business
* Strong commercial and financial acumen, excellent motivational skills and have a real passion for this business

If successful we will be holding an assessment centre on Thursday 28th June, so please make sure that you are available.

This role is permanent, full time based upon working 40 hours per week, 5 days out of 7 on a rota basis (including every other weekend, evenings and some bank holidays).

Alongside a competitive annual salary and 33 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, discounts in our retail shops and restaurants, 40% online LEGO discount, and much more!
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