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2 jobs found

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Chester Zoo is recruiting with Leisure Opportunities
star job
£43,344.21 per annum + Benefits
Job location: Chester, UK
Cheshire West and Chester
United Kingdom
Job sector: attractions
21 Mar 2018
Job description:
We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction.

We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out.

We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!

If you think you can help us to achieve that, then we’d love to hear from you. We currently have an exciting opportunity for a Sales Manager, to develop and manage the sales of the zoo’s membership and adoptions, corporate and private events, gift and experiences packages, and groups and travel trade business, in order to support the organisation’s strategy to meet financial targets and deliver outstanding customer service.

The role:

- To plan, implement and develop effective sales strategies, working with the Head of Marketing to ensure they are in line with the organisation’s strategic objectives.
- Working with other relevant teams, maximise sales opportunities and develop new income generating opportunities, providing support through communication with existing customers.
- Work with the Head of Marketing to provide statistical analysis and commentary on sales activities.
- Devise procedures and review terms and conditions to ensure all sales activities operate in line with the business needs and financial legislation.
- Manage, train and motivate the sales team to deliver an efficient, high-quality service.
- Manage budget expenditure in compliance with purchasing policies and work with Finance to ensure income is collected in a timely fashion.
- Provide a seven day a week call centre and customer-facing service for all sales, ensuring income opportunities are maximised.
- Ensure accurate recording of sales data with associated audit trails, and work with IT and Marketing to further develop IT systems to meet enhanced business growth.

The successful candidate will have:

- A relevant degree or demonstrable equivalent experience in Box Office / sales management.
- Experience of developing and implementing sales strategies and new concepts to deliver against key performance indicators.
- Experience of leading and managing a team to achieve/exceed performance targets.
- Management of comprehensive administrative systems with knowledge and experience of data protection protocols, debt collection, direct debit work and gift aid calculations.
- A proven track record of delivering exceptionally high levels of customer standards and provision of customer facing and telesales services including cash and credit card transactions.
- Competent user of Microsoft Office software, particularly Outlook, Word, Excel.
- Ability to demonstrate commercial judgement and evaluation through budget management and analysis of profit and loss accounts.
- Experience of project management and ability to deal with conflicting priorities associated with busy workloads.
- Experience of managing and developing people to optimise their potential.
- Ability to quickly establish credibility and represent the department and Society.
- Presentation and report writing skills.
- Commitment to ongoing personal development.
- A flexible approach to working around the needs dictated by a customer-focused visitor attraction and event programme.
- An understanding of, and commitment to, the mission of Chester Zoo.

Hours of work are 40 hours per week, working 5 days out of 7, supporting the Sales team and responding to business need.

The salary for this position is £43,344.21 per annum and in addition, we offer a range of amazing benefits which can be found by following the 'Apply Now' link below.

To apply for this position, please click apply now to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for our Sales Manager role.

Closing date for applications is 8 April and interviews will be held on 16 April 2018
Heritage Great Britain is recruiting with Leisure Opportunities
star job
£30,000 to £35,000
Job location: Liverpool, UK
United Kingdom
Job sector: attractions
16 Mar 2018
Job description:
Heritage Great Britain is the owner and operator of a number of high-profile and successful visitor attractions around the UK.

The group is now continuing to grow with a number of new large-scale projects planned or under development within the north-west region of England. These projects are at varying levels of development, and this role will be instrumental in working with the existing senior management team and board to ensure they are delivered to the highest standard.

The role will involve being a key member of the project’s team throughout the development phase but then oversee the operational phase as operations manager – recruiting and developing the day to day operations team.

This role requires a pro-active and high energy manager with proven commercial ability, to drive and manage new projects within the portfolio, based in the north-west.

The individual will be supported by and work with the existing well-established senior management team, reporting directly to the board.

The Role

- To work with the directors and senior management team and a wide breadth of external advisors, suppliers and professionals to deliver projects in the north-west.
- To drive and deliver the commercial performance of the new businesses and projects.
- To drive and deliver the operational excellence of the businesses
- To manage and develop other managers, supervisors and teams to continued success.
- To ensure compliance with all group and statutory requirements, policies and regulations

The candidate

- Must have a proven and successful track record of management experience within the tourism, hospitality or attraction related industry
- Must be able to demonstrate skill for driving sales, customer service and coordinating local marketing activity.
- Management skills to manage a successful and diverse team.
- Be able to prioritise and manage multiple demands

Ideally will have experience as an Operations Manager overseeing such business areas or have solid experience in a similar operational function.

This is a new role which will be both varied and developing over time, offering exposure to new projects and business opportunities with the group, in the north-west region. You will be working with the board and other senior group managers to drive these new opportunities forward in both their development and operational phases.

Salary will be determined by reference to skills, experience and qualifications but is expected to be £30,000 to £35,000. The role has the opportunity to develop further as the projects are delivered and further projects are planned.

About Us

Heritage Great Britain PLC is a privately owned company that owns and operates many of the UK’s most outstanding landmark destination and popular visitor attractions.

Our current portfolio stretches from the coastal splendour of Land’s End at the South- Western tip of Cornwall to remote John O’Groats in the far North of Scotland. In between, the 125-year-old Snowdon Mountain Railway takes passengers from Llanberis, in the heart of Snowdonia National Park, to the summit of the highest mountain in England and Wales, where visitors can see the award-winning building of Hafod Eryri.

The Needles Landmark Attraction welcomes visitors to the Isle of Wight’s iconic Westerly point and Mattel Play (Liverpool) is an exciting indoor attraction concept that takes world famous brands such as Thomas & Friends, Bob the Builder and Fireman Sam and brings them to life in an interactive and entertaining family experience together with quality retail and catering experiences.

New projects and sites are already in place which will see an expansion of the group in 2018 and beyond.

Heritage is an equal opportunities employer
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