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Job sector: attractions
Only 1 day left to apply!
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world-class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Product Excellence to join the LEGOLAND Florida Resort Team.

About the Head of Product Excellence role:

Reporting directly to the General Manager - LEGOLAND Florida Resort, the Head of Product Excellence is responsible for the effective development, implementation and measurement of quality initiatives and quality standards across the park, in order to provide the best guest experience. The role provides guidance, advice and management direction across the business with focus on key drivers to high satisfaction and recommendation, such as quality & number of experiences, employee engagement, queue processes, cleanliness & F&B experiences, monitoring issues that negatively impact the experiences and driving solutions.

About you:
- College degree (AA/BS/BA) required
- 7-10 years of experience within a guest/customer service environment
- Experience in a fast moving customer services orientated environment
- Proven ability to motivate a team to meet or exceed KPI targets surrounding Guest Satisfaction
- Ability to demonstrate initiatives that you have been involved in to improve quality and service
- Passion for the Guest/Customer Service environment
- Skilled in problem analysis, problem-solving and decision making
- Excel knowledge; extremely comfortable compiling and manipulating data
- Must possess outstanding written and verbal communication skills, as well as listening skills and reading skills
- Track record of working collaboratively with others to achieve desired results
- Innovation and strong leadership is a key requirement of the role, as well as strong negotiation skills and the ability to gain people’s support for an idea or initiative

Other Requirements:
- Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive
- Intermittent and prolonged standing and walking to move about the park site, and interact with employees
- Finger dexterity sufficient to complete paperwork activities and to use a computer
- Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive
- Hearing sufficient to communicate with individuals in person and by telephone
- Various inside and outside locations with varying temperatures and floor surfaces
- Must be willing to work flexible hours, including evenings, holidays, and weekends to support park operations
- Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes
- Must have or be able to get a valid passport and relevant travel visas. Requires travel domestically and internationally

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore, you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6-holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. click on ‘apply now’.
Job sector: attractions
Only 2 days left to apply!
Job description:
Scope of Job
Serves as point of contact and acts as representative for executive both internally and externally to contacts, agencies, government officials and local business community. Performs project management work as well as administrative and organizational operational support. Ability to process sensitive and complex material, analyze and distill information into a presentable and logical format.

- Communications and Liaison Role: Evaluates courses of action and makes decisions regarding appropriate responses to contacts, including referral to others as needed. Acts as a resource, point of contact, and information source; serves as representative in response to incoming and outgoing internal and external affairs.

- Executive Support Role: Drafts or writes letters, memoranda, e-mails, and reports to support communications, planning, organizational, policy and other initiatives. Arranges and coordinates meetings, conferences, conference calls, domestic and international travel, and the visits of company VIPs and other key executives including accommodations and transportation. Prepares itineraries, maintains schedules and calendars, and prepares agendas and support materials for meetings. Takes minutes of meetings and maintains confidential records and files. Possesses ability to be proactive and self-motivating.

- Administrative Role: Initiates organizing executive office files. Develops and implements systems, methods and procedures to track and manage contacts, projects, information, and records. Utilizes initiative, organizational, and follow-through skills to ensure timely and appropriate response, follow-up and closure. Continuously evaluates administrative support systems to increase productivity and improve operational effectiveness.

- Management Support: Facilitates the development and implementation of policies, procedures, and processes to support management and business objectives. Serves as a partner, advisor and confidant to assist the General Manager in the management of people, facilities, financial, and corporate affairs. Must be able to take information and summarize into presentations to convey key messages. Prepares and coordinates requests for information, key tasks, projects and other activities to support the management function. Provides support to the Director team as needed for projects and special assignments, e.g. calendar management and travel arrangements.

- Operational Support: Provides general office operational support for LEGOLAND California Resort including office management and supervision of the reception area, kitchen and mail room. Assists other divisions, as requested, in operational tasks and special projects.

- Flexibility: Willing to take on all levels of responsibility from clerical to data analysis and project management. Professional demeanor while building effective casual relationships both within LEGOLAND California Resort and in the community. Ability to develop and deliver presentations as well as set up for meeting and perform all levels of tasks. Requires ability to interpret information and present key ideas in a cohesive manner with little direction.

Requirements - Background & Experience
- Requires at least two years of progressive administrative experience, with at least five years working directly for a senior manager or corporate executive.
- Requires excellent people skills, including strong interpersonal skills, the ability to build and maintain positive and supportive working relationships, and excellent customer service skills.
- Must be able to maintain an approachable and friendly demeanor with competing priorities and demands.
- Requires the incumbent to be flexible, adaptable, responsive, and able to work effectively with multiple priorities and diverse work styles.
- Requires excellent judgment, discretion, and the ability to maintain confidentiality and make decisions in the absence of the General Manager.
- Requires exceptional verbal and written communication skills.
- Effective organizational and problem solving skills with the ability to set-up, automate and track contacts, data and information required.
- Must be able to self-initiate activities, coordinate tasks, and exhibit strong project management and follow-up skills.
- Requires intellectual and analytical skills to take information and distill key messages without supervision.
- Requires independent work ethic and strong thinking skills.
- Strong computer skills are necessary; expertise in Microsoft Office products (Word, Access, Excel, and PowerPoint) and other PC software required.
- Knowledge of office support functions and equipment required.

- High school diploma or general education degree (GED).
- Some college or post-secondary education preferred.

Other Requirements:
- Must be willing to work flexible hours, including evenings and weekends to support park operations.
- Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S. and internationally.
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