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Attractions jobs with Merlin Entertainments Group

4 jobs found

featured job
Job sector: attractions
Job description:
Welcome to Merlin Entertainments! We are Madame Tussauds and The Dungeons San Francisco!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds and The Dungeons San Francisco!

About The Role
As the Marketing Manager for the San Francisco cluster, you will be in the heart of our magic, driving the implementation of marketing plans to deliver sales and visitor numbers to the attractions. Through a close association with the site brand teams, you will ensure integration across activity and campaigns in line with brands, product development and tactical activity.

* Develop and facilitate marketing programs with the Head of Marketing and Regional Teams and local site teams to meet division business objectives.
* Act as a brand champion for both San Francisco attractions, and own and drive the integration of brand plans and programs across all attractions.
* Drive visitor volume by ensuring the implementation of cross brand marketing strategies and tactical marketing activity.
* Act as a key point of contact for all related marketing programs and activities across the cluster.
* Own and execute the annual leaflet development and execution process across all brands, in collaboration with external design agencies and print partners.
* Develop profitable target segments and channels and for each market and attraction.
* Manage the relationship and briefing of external advertising, creative and print agencies.
* Supports the Head of Marketing and regional marketing teams in executing cross-brand and site marketing programs.
* Monitor and evaluate all marketing activity against agreed KPIs and make recommendations and implement new procedures and processes where necessary.
* Deliver the implementation of the marketing programs to agreed timescales and budget.
* Deliver comprehensive briefs to agencies for all marketing activity using consumer insight, internal feedback and previous learnings.
* Work with the site brand teams to ensure all marketing and communications activity is on brand and to guidelines.
* Work with the Head of Marketing to oversee the recruitment of any external agencies – from developing tender documents through to selection.
* Represent Madame Tussauds and The Dungeons San Francisco in all national promotions meetings and ensure participation across all national 3rd party promotion opportunities
* Actively contribute towards securing national 3rd party promotional partner, by working with the Promotions Director and site specific teams.
* Work closely with and support the Trade team in delivery of artwork and marketing collateral.
* Maintain files on vendor spending and provide analysis as needed.
* Assist on photography and visual assets creation for all new product developments in partnership with local marketing teams and design agencies.
* Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering.
* Work with local brand teams to ensure the consistent on-brand delivery of all marketing communication materials.
* Liaise closely with the Regional Heads of Marketing to ensure integrated approach to cross-brand programs and initiatives.
* Understand target customer profiles deliver programs and messaging targeted at each identified target segment.
* Maximize channel strategy to deliver most cost efficient route to market in line with overall sales and marketing strategy.
* Serve as primary marketing contact for site promotions team.

About You
* 3-4 years in related brand marketing or communication field.
* Expertise in consumer focused marketing and/or brand management.
* Ability to manage multiple projects on tight deadlines.
* Strong agency and budget management skills are essential as well as making decisions at a senior level
* Project management, driving ideas and opportunities in line with CAPEX budgets.
* Strong senior stakeholder influencing and communication skills
* Creative mindset with strong knowledge of social web and content development.
* Experience tracking, contributing to and leading media trends, integrated experience.
* Management of multiple marketing channels online and offline.
* Excellent client service, relationship management and executive presentation skills.
* Analytical/conceptual abilities and a capacity for creativity/innovation.
* Strong interpersonal skills.
* Entrepreneurial mentality – ability to build relationships and business.
* Exhibit qualities of a dynamic team member.
* Must be solution minded, creative and adapt easily to change.
* Ability to function in a fast paced, unstructured, entrepreneurial environment a must.

Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Job location: Staffordshire, UK
Job sector: attractions
Job description:
We are Merlin Magic Making and we are part of the magical Merlin Entertainments!

We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making (MMM), the creative heart of Merlin Entertainments plc.

We are currently recruiting for a Theming Production Manager based at our offices in Staffordshire, Stoke-On-Trent. In this role you will be overseeing the operation of the MMM Studios North facility. You’ll be a key member of the team and will build strong working relationships between Creative, Project Delivery and other Senior Stakeholders.

You’ll provide world-class theming expertise and technical support across all Merlin brands to deliver compelling proposition to our guests. You will ensure the delivery of theming for large projects across new and existing estates. Delivered to a world class standard, to the agreed timescales, approved budgets and brief. This will mean working closely with the Creative teams to provide a link between creativity, operational and maintenance to ensure all disciplines are considered during the design and build stage.

We are looking for the following skills and experience;
* You will have experience of working in Project Management, Construction and/or Engineering
* Experience of structural design processes
* Experience in managing large budgets
* Proven managerial experience
* You will have a proactive approach to your work and be able to demonstrate a high level of initiative
* An excellent communicator with the experience of dealing with people at all levels

This is a Full Time, Permanent role, Monday to Friday but the need to be flexible is essential. Some travel required.

Alongside a competitive annual salary and 25 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Job location: Chessington, UK
Job sector: attractions
Job description:
Are you passionate about delivering exceptional customer service? Would you like the opportunity to sell thrilling experiences at Merlin Entertainments’ world famous attractions? Are you able to commute to Chessington in Surrey? Then join the amazing team at The Merlin Customer Service Centre, as a Guest Support Duty Manager!

About the role
As part of the lively and fun team (based just down the road from Chessington World of Adventures Resort - another one of our fantastic attractions!) you’ll be providing day to day line management of a team of Guest Support Advisors, leading them to deliver outstanding levels of customer service. You will champion high standards of performance in line with Merlin values, ensuring high levels of productivity, motivation and morale within the team. Starting each day with inspiring and informative daily briefings and answering day to day enquiries from agents, you will ensure that the team have the information that they need to provide excellent customer service to our guests.

Our Customer Service Centre is a 24/7 operation and as a result you will work 5 days out of 7 on a shift basis of early, late or nights on a rostered basis. Contracts are on a fixed-term basis until 4th November 2018, with the opportunity to extend the contract for an additional year, subject to performance.

About you
We are looking for the following skills and experience:
* Previous team leader/supervisory experience in a customer focused industry.
* Actively keeps up to date with Merlin and external Contact Centre developments and working practices.
* Possess excellent IT skills - a working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.
* Excellent command of oral and written English together with excellent communication skills.
* Good Attention to detail is essential.
* Be an organised individual who has excellent time management skills.
* A positive can-do approach.
* Enjoys working as part of and leading a team to deliver outstanding results
* A Passion for delivering and leading others to deliver outstanding Customer Service.

About the benefits
Join our fun and friendly team at Merlin and you’ll reap the rewards that come with working for Merlin Entertainments. Alongside a competitive rate of pay, you will be entitled to a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

About us
Merlin Entertainments plc is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, nine hotels/three holiday villages in 22 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its visitors (60 million visitors worldwide!) through its iconic global and local brands – including Madame Tussauds, SEA LIFE and LEGOLAND®.
Job sector: attractions
Only 3 days left to apply!
Job description:
We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making, the creative heart of Merlin Entertainments Plc

About the role
An exciting opportunity has arisen within Merlin Magic Making Division of Merlin Entertainments plc for a Project Manager role to be based in Florida!

Reporting to the Project Director, The America's; the Project Manager will provide supervision, support and guidance on a regional basis for all North American Resort projects. We are looking for a talented project management professional who can effectively organize, plan and control resources such as external consultants, internal stakeholders and construction projects across the region. The Project Manager will manage a diverse group of internal and external stakeholders related to the design, engineering and construction of each brand to ensure delivery within strict budgetary, quality and time constraints. You will be required to establish a network of regional contacts to add to the portfolio of existing consultants and contractors. The successful candidate will be based at LEGOLAND Florida Resort.

About you
This is an exciting role for someone looking to join a totally unique company. We are a fast-paced business and therefore looking for team members to be adaptable by nature with the ability to challenge the status quo.

The successful candidate will:
* Have extensive experience in creating and managing timelines, budgets and construction quality for new project developments ranging from $1M to excess of $10M+
* Have an extensive design, engineering and construction management experience
* Have excellent influencing and stakeholder management skills with the ability to build strong relationships at all levels both internally and externally
* Be proactive in ensuring deliverables are met on time, risks are identified and mitigated, and issues are managed and resolved
* Have worked with project governance and best practices in construction project management
* Solid knowledge of relevant software such as MS Excel, MS Project, Project Management software
* Have a positive attitude and a love of FUN!
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